TED Talk: Amy Cuddy - Physical Dominance.

Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy shows how “power posing” — standing in a posture of confidence, even when we don’t feel confident — can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.

[ted id=1569]

This talk was presented at an official TED conference.

It's All About GRACE.

I was sitting in church last night during our Maundy Thursday service and as I was reading along in the cantata, one word kept popping up. GRACE.

And I realized, we all can do with a little more GRACE in our lives in how we treat other people. Honestly, when was the last time you used the word GRACE in conversation?

As you know, this is a business and career blog — so how do I incorporate GRACE into that?

The definition of GRACE is:

As a noun — simple elegance or refinement of movement or conversation.

As a verb — to do honor or credit to (someone or something) by one's presence.

So here goes:

1. When dealing with a direct report, add a bit more grace to the conversation. Show them a bit more refinement in your words. Even if they've done something wrong, try to credit them in some way.
2. At a meeting, comport yourself with a little more grace than usual. Listen to what other people say without barging in and giving them your perspective.
3. Be grateful you have a business or career and let others know it. Tell your boss or clients how much they mean to you. Honor them.
4. When meeting someone for the first time, show them how refined you really are. Don't be pushy, brazen, or assertive — simple elegance will take you far.
5. It does matter for any gender: If you're a woman, elegance and refinement come easily to you — use them frequently. People will be impressed and call you a 'sharp' executive. If you're a man, spend a bit more time giving credit or honor to people — they will start calling you a 'true' gentleman.

TAKE ACTION: Over the next week (or two), take a Post-It note and write GRACE on it. Whenever you have an opportunity to interact with another person, add a bit more of YOUR GRACE to the conversation.

You might not only surprise yourself — others will be surprisingly impressed.

I'D LOVE TO HEAR YOUR THOUGHTS ON MY MESSAGE TODAY. SEND ME YOUR MESSAGE BELOW!

Our Favorite Four-Letter Word Starts With An 'F'.

Gotcha. You thought I meant that other word. I'll save it when I hit my finger with a hammer.

Today's four-letter word starting with an 'F' is: FEAR.

We all have some sort of fear at some level at some time in our life. It might be a very present fear staring us in the face or it might be a background fear hiding in the attic — but it's still there doing its dirty work.

I know your fears. How? We all have the same fears . . . Fear of:

• Meeting new people
• Asking or demanding more from your team
• Stepping outside of our comfort zone
• Pushing back on your boss or a client
• Losing your job or a major client
• Fear of failure
• Fear of success (this happens more than you think)

Fear sucks. But what really is fear?

• It's the future. It's what is going to happen.
• It's the unknown. Anything can happen. You might looks stupid or unprofessional.
• It's the loss of security. When you are insecure, you begin to get anxious.
• It's your mind taking you from anxiety, mixing in a little bad thinking — and you get fear.

Anxiety is not all bad. It's your body telling you that you are stepping out of a secure zone in your life. You're pushing yourself — you're trying something new.

Unfortunately, your mind takes over and you begin to spin terrible stories in your head about 'what might happen' and fear rears it's ugly head.

So how do you conquer fear? 

1. Acknowledge you are stepping into an area that is new or hard. You are pushing yourself.
2. If you feel anxiety, stay there, let your body feel the anxiety for a little while — it will fuel your next step.
3. You need to get back into a secure mode. How do you do that? You need the other four-letter word: "PLAN".

The best way to deal with fear is to have a PLAN. And not a 20-page plan. Sit down and write up a simple one-page plan with steps and activities on it. What happens?

• You begin to stop worrying about the future and stay in the present.
• You start to envision a gradual set of tasks to take you from where you are to where you need to be.
• You have a process to fall back on in case fear creeps into your head again.

"Do what you fear, and the death of fear is certain." - Anthony Robbins 

What do you FEAR? Do you have a PLAN to take care of it?

Image provided by Alex Talmon at Unsplash (Free - do whatever you want - hi-resolution photos).

5 Tips To Fix A Bad Relationship With Your Boss.

You started out so well. They hired you out of a field of thousands. They groomed you. They took you on trips, wined and dined you. They gave you the best projects and always had an open-door policy when it came to you. You were the Golden Child.

But then something went wrong. Not overnight, but over a series of months. You noticed it — they were paying more attention to your colleagues. Maybe an errant, small reprimand during a meeting. Or a meeting where you're asked not to attend. You feel you've been tossed on the rocky shoals at work.

In any event, you're getting the feeling your relationship has soured with your boss. How do you repair it?

1. Sit down and figure out what might be wrong.

This is your first step — assess the situation, the environment, your performance, and changes in the current organization. Did your boss get more responsibility? A new project? More team members? Is the company suddenly going through hard times? Did it miss it's targets for the quarter/year? Is your division/department going through a restructuring?

People's personalities and behaviors change when their environments change. If there is increased pressure on your boss, be sure it will trickle down to you in one way or another. More work, more pressure, and less face time.

If this is the case . . . ask if you can help them with their workload. Be there for them as a friend to listen. Help them with their pressure and above all, don't add to their problems. If you do, you will find it unpleasant.

2. Kick up your performance.

After you've assessed the situation, start working HARDER. Get things done quicker, stay later/come in earlier, be more communicative with your peers and team. Start delivering earlier on stated deadlines. Ask for more work. Figure out how you can put your performance into hyperdrive (not forever, just for a little while) to show your boss you can help out and deliver.

If this is the case . . . show them what you can REALLY do. 

3. Step up your formal communication with your boss.

I don't mean informal drive-by's at their office door. Begin to deliver regular communications of your progress — not long 'War & Peace' manifestos  but short and concise status reports on what you've accomplished, what you are working on, and what you will deliver in the next few weeks/months. Stepping up your communication will let your boss know you're still around and they'll see you are making accelerated progress on your responsibilities.

If this is the case . . . send them a weekly/bi-weekly/monthly email outlining your accomplishments and projects on deck. If they are busy or distracted, this is a simple and easy way for them to keep abreast of your work. Keep it short — one page max!

4. Ask a trusted colleague what might be wrong.

This is a tough one — but if your relationship is rocky, speak with a trusted friend to see if it's you or your boss. Sometimes they see things that you can't (blind spots). Your behavior might have changed, or you might have said the wrong thing during a meeting, or treated a client the wrong way. You think things are fine — but your relationship is not as strong as it used to be.

If this is the case . . . set up a lunch with your colleague and gracefully broach the subject with them. Say something like, "I've notice John is hard to figure out lately — are you seeing what I'm seeing?" or "Do you have the same face-time with Susan that you had six months ago? I almost never get the chance to meet with her lately."

5. If all else fails, talk to your boss.

This is the hardest, but most direct way to get to the bottom of the situation. A warning, do not, and I repeat, do not in any way make it THEIR fault. That will start the conversation off on the wrong foot — they will immediately become defensive and you will bear the brunt of their wrath.

If this is the case . . . start out by asking about them — how are things, haven't seen you around, etc. Then add, "Can I help in any way?" Most of the time, your boss will recognize they have been uncommunicative or unduly harsh and will try to open up a bit. If not, move forward and see if there is something you've done in the past that might have upset the applecart. "I just wanted to see if you approved on how I solved the Penske situation — was it to your satisfaction?" Start to probe — ultimately they will open up.

If all else fails — request a formal meeting to discuss your performance and to get feedback. It might be painful, but you might find they have no issues with your performance (and actually might say you're knocking it out of the park). At that point, open up and say you feel that your relationship is a bit distant and what can you do to improve it.

Good luck!

Image provided by Jay Wennington at Unsplash! (Free - do whatever you want images)

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Life Hacks To Make Your Work Day Easier.

Sometimes, it's hard enough to get through the entire day. So I've research a number of psychological business 'life hacks' to help you accelerate the painful portions of your day and make them a little bit brighter. Always listen and find people's soft spots. Instead of being confrontational, be kind and also play those points. What they don't like, don't like to hear, what they like to eat, to do, to listen to. One minute of listening will open the gates to whatever you want to do with that person.

Compliment first. Sometimes I have conferences with parents and they come in on the defense. I find that complimenting them right away helps to ease into conversation and allows me to dominate more of the conversation. This helps in many other situations as well.

Get things done. Pretend you have a 5 minute deadline for just about anything. You'd be amazed what you can get done IN A HURRY. Shit that would have normally taken you a week.

Look good. If you praise someone to another person, that person is likely to attribute the positive qualities you mentioned to you. I remembered this one when my boss, during a performance evaluation, used the same 3 positive words to describe me that I'd used to describe a coworker a couple of months earlier.

Do you have a rival? Or just someone who seems to dislike you, ask them for a favor. It will completely overhaul their outlook. This is known as the Ben Franklin effect as he documented it quiet thoroughly with the delegate from Delaware.

Someone yelling at you? When someone is having a breakdown, even if they are targeting you and verbally attacking you, don't make yourself the victim. Listen to what they say, and speak to them calmly and rationally. Once they are calmed down, tell them how it made you feel and how they may have been in the wrong. When people are having a breakdown, their emotions have full control of them and you letting your emotions take over is only going to make things worse. Just remember, if someone is acting this way, its not to hurt you, its because they feel hurt. And they will be much more willing to admit it if you treat them as the victim and yourself as the offender. At least until they calm down.

Want to make friends? If you want someone to like you in any given situation try not to wholly disagree with their opinions. Instead, initially show some resistance to their statement(s) and as time progresses, begin to show them that you are coming around to their idea/ that perhaps you have changed your view. The fact that they believe they have changed you opinion something positive about your interaction that they won't forget.

Want to be attractive? Wear red. For women, the color red makes them exponentially more attractive. Research has shown that men will go to great lengths to do things for a woman in red that they would not do otherwise like give her money or even carry her across the street.

Interview body language. So something that we do that we don't realize is mirror the body language of people that we like, like our friends. If they sit crossed legged, we will. If they touch their face, we will. This goes back to the subconscious will to be more like the people that we respect. You can kind of "force" this though, say in an interview. Put a conscious effort into mirroring the body posture of your interviewer, but don't be obvious about it. Be nice and subtle. This will trick their mind into thinking they like you. After all, you are doing similar things with your body, why not!

Get them to talk about themselves. People are selfish and they love talking about what they do. Ask your interviewer as many questions about what they do for work and really listen. They will walk away from the interview in a good mood because they got to talk about themselves and they will then think that the interview went well.

Schedule meetings as early as possible. There's a ton of cognitive psychology research about the primacy effect which essentially states that items are more memorable if they are presented earlier. So if you're meeting with someone where the person will literally be in meetings all day, you will be more memorable if you go first. If you are unable to be first go last. Similarly, there is research about the recency effect, which states that items are also memorable if they are presented last, though the primacy effect is more reliable. Just try not to be stuck in the middle.

Are you debating a position? Don't give your stance first. Give your argument. In some self interest research that I did myself in my undergrad, I found that your persuasiveness is fragile and dependent on your social identity. For example, if you came out and say "I'm an atheist and this is what I believe," you are already seen as less persuasive and more biased because people already know why you are arguing what you're arguing; you have something to gain by convincing people. You're an atheist. What you should do is not say you're an atheist at all. Say "this is what I believe..." Because people don't have an assumption already in their mind, they will be more likely to view you as less biased. Bonus points if you're on the opposite side. For example, a conservative arguing for gay rights is going to be viewed as very persuasive and not biased at all because they literally have nothing to gain from holding that viewpoint while a homosexual arguing for gay rights does have something to gain and thus is seen as more biased.

Have to make or present an important choice? People will incline to chose the last choice presented to them. In her case, this worked because asking "Should I take a note (for said person) or will you call back yourself?" would lead people to calling back themselves much more often making her work easier. Now this doesn't work with all questions ("Do you want to go to Venice or Rome for holidays?") but it usually works with questions where the choice isn't that important. "Do you want to eat pizza or takeout Chinese?" is another good one. Put the choice you want them to take as the last one and pray they take the bait. Another protip: DON'T let them know you do this, or they may think you're putting your choice as the last one when that ain't necessarily true.

Want more confidence? You can affect your testosterone levels and convey mroe confidence by, simply, streching out and making yourself as big as possible for periods of 2 minutes! Watch this video. It WORKS!

Information for this article gathered from Reddit.

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How Successful Leaders Stay Successful.

It's simple. This prescription is easy to understand and execute — but for some reason, for most people, it's really difficult and complex. So here it is — 

Launch. Declare Victory. Move On. 

Work is made up of a bunch of tasks, activities, projects, initiatives, and deliverables. We work and manage them day in and day out. Unfortunately, we sometimes forget that many of these things we do have a critical half-life. We need to complete them and get them out the door ASAP.

But we don't do that. We keep working on them, we can make them better. We can push them to do a little bit more. In addition, we are sometimes afraid of releasing our deliverables out into the world for fear of failure. So we procrastinate.

So here's my prescription for success (taught to me years ago by a valued boss):

Launch.

Get it out. Set a deadline and stick to it. Put plans in place to make sure nothing can stand in the way of launching, releasing, or completing your deliverable. It could be as big as a new product or as small as a simple presentation. Your job is to get it out and DONE.

Declare Victory.

This one is critical. Build into your plan the ability to put a positive spin on everything you accomplish. Why? Because the typical human being tends to do the exact opposite — they criticize, condemn, and complain about what they deliver. How it's not ready, how you could've done better, how you missed the delivery date by a few seconds.

We all do it. So to be successful, do the exact opposite. Declare victory — let everyone know it's out, it's a success, build up enthusiasm, get people excited. Let them know about all the great things it will do and how it will change their lives.

Move On.

This is the most important part — once you declare victory, move on to something else. Don't rest on your laurels — your last deliverable will start to smell after awhile. So many people launch something or complete a huge project and for the next 3-6 months, bask in the glory and slowly move from delivery to on-going maintenance.

Once you declare victory, move on to something new ASAP. Too many people fall into the trap of sticking around too long at the party and they suddenly become the 'guest that wouldn't leave'. So move on as soon as you can (if you have a hard time doing this, elect someone to push you out the door, hand you your car keys, and drive home).

Why is this a prescription for success? Because it clearly positions you to deliver quickly, market your success, and move on to another great project. Too many times we let nostalgia, inertia, and pure laziness to keep us back when we need to move forward.

How To Run A Meeting People Like To Attend.

Impossible! Meetings suck! How can I run a meeting people actually like to attend? Most people don't realize how bad meetings reflect on their leadership, management, and reputation. A bad meeting can hurt you for weeks, months, or even years (sometimes FOREVER). With a few simple steps, you can virtually ensure a meeting which will please all attendees.

Here are some tips:

1. Make it short.

I always try to halve my meeting. If I need an hour, can I do it in 30 minutes? Two hours . . . 60 minutes? The shorter the meeting, the faster it will go (duh!) which is a boon for all the attendees. Stick to the topic at hand, don't try to do too much, keep the blabbers down to a minimum and you can get out of there in record time.

2. Start with the end in mind.

Have a goal. Most meetings stink because they slowly meander through issues, tasks, results, or presentations. Figure out EXACTLY what needs to happen, what are the deliverables, and ensure each attendee is prepared to make decisions quickly. Have an agenda and stick to it. Everyone will thank you profusely.

3. Prepare.

I can't tell you how many meetings I've attended where the organizer had absolutely no idea why we were there. Or they came late, had no agenda, let the meeting go WAY off-course, etc. Sit down and architect the meeting — it should take you no longer than five minutes. Layout how you will start, what you're going to present, what might happen, and what you want to walk away with.

4. Be visual, auditory, and kinesthetic.

People absorb information in different ways — if you are speaking another language, they won't get it. So make sure you hit their visual (eyes), auditory (ears), and kinesthetic (touch - hug them!). My modus operandi: Use slides (visual), present by speaking (auditory), and have a backup sheet of paper (kinesthetic).

5. Arrive early.

I hate when the organizer is late to their own meeting. Be there ahead of time to ensure the room is organized, there are enough chairs, the LCD projector and your laptop are ready to roll, the temp is perfect, your agendas are in front of each chair, etc. If there is a problem or emergency, you have time to take care of it. I usually book important meeting rooms 15-30 minutes prior to the meeting to ensure no one is there and I have time to set up.

6. Greet attendees.

Welcome them and get them prepared for the meeting. Most organizers are rushing around doing everything in #5 — stand by the door and welcome people as they arrive — it adds a certain touch of professionalism. Trust me here. Make sure you select a conference room which is tailored to your requirements, this way, you have everything you need.

7. Keep it flowing.

You are in the command chair. Stick to the agenda, keep your eye on the time and shut down anyone who tries to make it longer, take over the meeting, or goes way off topic. Ask to take their inquiries off-line and get back on-point.

8. Try to only attempt a few deliverables.

Too many organizers try to stick ten pounds of sugar in a five pound bag. Be realistic about what you can accomplish and focus only on the most important facts, information, and decisions. The more you try to add, you increase the chances of going off-course.

9. End early.

This is my gift to the attendees . . . TIME. Try to end 5-10 minutes early — don't try to 'fill-up' the entire hour. If the meeting is winding down, close it quickly and get people on their way. You will get a favored reputation that you run efficient and on-point meetings. People will like to attend them.

10. Stay after the meeting.

Stick around to thank people for attending, answer any questions people might have, and follow up on any errant requests from the attendees. The more face time you give at the end, the faster the meeting will go.

If you do these simple steps in each of your meetings, you will develop a solid reputation as an accomplished presenter. People will enjoy coming to your meetings and your reputation as a professional will soar.

How To Survive In A High Performance Workplace.

Been there, done that. Because of the economy and marketplace, many seemingly normal environments are slowly turning into ‘high-performance’ workplaces (HPW). In addition, if you are working at a startup or within a certain industry (PR, Advertising, Tech, etc.), you might encounter this situation all the time. Here are some tips to help you understand, cope, and succeed in your career:

Compare You vs. Them. Do you fit in this environment? This is usually the first question I ask when clients are not fitting in at their place of work. I first get a good idea about who they are and what a typical day involves and then compare/contrast it with the demands/expectations of their organization. If the two don’t fit, we see how big the chasm is and then decide on next steps. Sometimes, you need to leave.

You are not going to know everything. This is one of the biggest issues many executives run into. In HPW, things/people/projects are moving at light-speed. Decisions need to be made in one-tenth the time and sometimes you’re put on the spot by your boss or peers. You are going to catch yourself saying, “I know that.” or “I’ll handle that”, while deep in the recesses of your head you know you have no idea what they are talking about. This is huge with new employees and young workers. Be honest. Say, “I don’t know,” or “I don’t know, but I can find out.” rather than lying. I find it’s usually worse if you say you do know it and you screw it up. Again, tell the truth.

Streamline everything you do. This is huge — your job is to streamline everything you do to allow you to take on more responsibility and projects. Constantly look at all the elements and see which ones can go away or can be reduced in size, time, or resources. If you do this consistently, you will be regarded as invaluable to the organization and fit in perfectly.

Make things happen NOW. Don’t wait until tomorrow — what can you do right now to move your project, task, or activity along? Who do you need to call? This leads into:

Sit on people to get their part done. This is hard for many people. When working with your peers and team members, it might be difficult to move them faster than their highest gear. Guess what? It’s their job. We tend to forget this — many positions within an organization cater to internal customers, like you. Be demanding, listen to their excuse, but then PUSH. Ask for a due date and hold them to it. Check in before the deadline to see their progress. If they become an obstacle, go around them. I do this ALL the time.

Practice excellent time management. You also need to keep your act in order. If you are sloppy time-wise, you’ll never get anything done on time and that is a death-warrant in a HPW. Figure out some behavior change — Franklin Planner, Pomodoro, Getting Things Done, etc. (just Google: Time Management)— stick to it and use it faithfully. If you don’t, you’ll find yourself falling farther and farther away from the pack and you begin to forget/drop important tasks.

How do you cope in your high performance workplace?

Image provided by SuperFantastic at Flickr.

How To Deal With Stress At Work.

As a coach, I deal with client stress issues all the time. It comes with the job. I  help my clients by focusing in on three simple philosophies from a book called Self-Powerment — written by Dr. Faye Mandell, an incredible woman and friend (go out and buy her book TODAY!).

Let’s get down to the facts: There are three stressors which tend to hit us when we least expect it — Fear, Anger and Guilt. What Faye tries to do is to get you back into your original human emotional needs we all experience — Security, Being In Control, and Feeling Adequate.

Here’s how your body and mind work (this will sound repetitive, it is, but stay with me):

Security

We all need to feel some sense of  security at home, on the street and at work. If your security is threatened, your natural feeling moves from security to anxiety. This is your body telling you something is wrong with your natural state of security. But it’s okay — your job is to understand you are anxious and you have to move back to some sort of security, by thinking of options or taking action.

Unfortunately, we let our brain take over and let our feelings ‘corrupt’ our anxiety and turn it into FEAR. Our mind has taken our present need and projected it in the FUTURE. We are no longer living in the present, but fearing for the future.

Example: Fear of speaking in public. You have a speech to give and you begin to develop stories about how you will fail and the audience's reaction.

Being In Control

We all need to be in control at some level in our lives.If we get out of control, our emotions move from Conrol to Frustration. Again, this is your body telling you something is wrong - you’re not in control of something you usually control. You need to realize something (or someone) is frustrating you and you have get back and take control of the situation.

Once again, we let our brain take over and let our feelings ‘corrupt’ our frustration and turn it into ANGER. Our mind has taken our present need and has allowed OTHER PEOPLE & THINGS to take control. We are no longer in control of our own life, we are letting other people and things take over.

Example: Your kids. They mess up the kitchen, you get frustrated, and your mind moves to anger. It happens to me ALL the time (they're boys).

Feeling Adequate

Feeling adequate is a strong emotional need in our lives. If we suddenly feel inadequate, we quickly start feeling disappointed or sad. Again, it's fine — your sadness is telling you to move back and regain your adequacy in one way or another.

And once again, we let our brain take over and let our feelings ‘corrupt’ our adequacy and turn it into GUILT. Our mind has taken our present need and has projected it in the PAST. We are no longer living in the present, but worrying about the past.

Example: Someone says something you don’t quickly grasp. You begin to feel sad you never received a graduate degree, and you feel guilty.

Got it? Dr. Mandell’s position is to move quickly from the past, future, & people/things and get into the “I AM” or present state.

The way I interpret it: You can’t change the past, it’s difficult to change people/things, and stop worrying about the future — live in the present and take action.

What do you do when you are insecure, not in control, or feeling inadequate at work?

Image provided by Jonas Nilsson Lee at Unsplash.

5 Easy Ways To Give Great Customer Service.

I ordered new running shoes from Zappos the other day. If you've ever ordered from Zappos — you'll know they sometimes don't have the best prices. But they do deliver the best customer service.

When I say "CUSTOMER SERVICE", it isn't specific to business owners. If you work in corporate, CUSTOMER SERVICE is critical — you have CUSTOMERS above you, along side you, and below you. When you work at an organization, it's formal Human Resources name is "interpersonal communication".

To survive, you need to keep your customers engaged, happy, and wanting more of your products and services. So without further ado — here they are:

1. Deliver WOW during the whole process.

From the initial screens, to the multiple angles, to the highly-descriptive videos Zappos makes you feel right at home choosing your merchandise. Everything is clear, and open and they really don't try to hard-sell you. In addition, they promote their core values at the bottom of every page to let the customer know what philosophies are guiding every business interaction.

When I say WOW, I want you to look at everything you do for your boss, customer, or client. At every juncture, how can you do a little bit better? How can you elevate every touchpoint and anticipate their needs? How can you reach out and make every interaction more streamlined and pleasurable?

2. Make the customer feel special by personalizing the process.

Zappos remembers ALL of your purchases. A year after I bought a pair of Merrell Jungle Mocs, I received an email to let me know it's been a year and if I'd like to buy another pair. Although my pair is in good shape and I didn't need another pair just yet — the thought of receiving a card is impressive.

When was the last time you reached out to your current client base to remind them of a service or product? How about a new service or product? How about a simple card appreciating their business? You can do almost anything and make the customer feel special.

3. Be responsive. 4. If something goes wrong, ask questions and listen. 5. If you screwed up, give them a token of appreciation.

I had a slight snafu with one of my orders — I ordered it on the regular Zappos site and not the VIP site (we order a lot of shoes). The end result — shoes I thought were arriving that day were delayed by a few days. On the phone, the Zappos representative was helpful and was able to expedite the shipment. In addition, they sent me an email with a $25 credit to apply to my next purchase. WOW.

If something goes wrong — fix it immediately. Don't wait for it to 'go away'.

First, you need to be instantly accessible to allow your clients to access you. All of my clients have a direct line to me — so they can either call or email me. If it's an emergency, I get back the them ASAP. If it's just a question, 24 hours is fine. But I am there — they don't sit in my inbox for weeks or are relegated to my voicemail for eternity. I get back to them. And they can access me instantly.

Second, if there is something wrong, ask questions and then LISTEN. Most people try to fix the problem without listening to the entire story. Your customer first and foremost want you to empathize with their situation. So your job is to ask questions for clarification and listen to them until they run out of steam. Then empathize with them — "I'm so sorry to hear that happened." or "Let's see what we can do to solve your problem."

Finally, if YOU screwed up — apologize and give them a token of appreciation. A discount, a gift, flowers, take them out to lunch, whatever. A small token of acknowledgement and a gift will not only go the distance, they will be your customer forever.

"If You Don't Build Your Dream . . . Someone Else Will Hire You To Build Theirs."

A number of years ago, I turned 40 and for my birthday, a good buddy from college sent me a book. I read that book in two days and it totally changed my vision, my perspective and my life. That book was "Tuesdays With Morrie". If you haven't read it, pick it up TODAY. It taught me that life is fleeting and to spend each day enjoying life, your work, your family, and your friends. I spent too much time worrying at my job and seeing too many projects deferred by bad management. I experienced too many manager making too many bad decisions based on emotions and politics and not on facts and ethics. I realized I was no longer doing what I really wanted to do.

It took three 'insights' to help me realize my situation and deliver a solution.

My first insight was Tuesdays With Morrie.

My second insight was signing up for the Dale Carnegie course and attending all 12 sessions. Not only did I meet 50 wonderful professionals from all walks of life, I had an incredible instructor who helped me better understand my future career.

My third was hiring a coach to help me make the transition. He helped me rationalize the erratic fears of leaving a six-figure position for an unknown coaching practice that might fail. But he helped me understand what needed to be done, put goals and activities in place, and make the jump.

And many years later, I'm doing better every year — blowing away my past salaries and making more than I've ever dreamed. Yes — I have to work harder sometimes — but this is MY business. On the other hand, I am in COMPLETE CONTROL of my products, my promotions, what I write, what I do — and I have the flexibility many people wish for.

And the best part? I've helped hundreds of clients make the same jump from crazy corporate to owning their own business. And they hug and thank me every time they see me (they're my best cheerleaders).

So — take the plunge — step out of your comfort zone and start your own business. Come on in — the water's fine.

I leave you with Emerson, who also said (in Self Reliance): "In every work of genius we recognize our own rejected thoughts: they come back to us with a certain alienated majesty. Great works of art have no more affecting lesson for us than this. They teach us to abide by our spontaneous impression with good-humored inflexibility then most when the whole cry of voices is on the other side. Else, to-morrow a stranger will say with masterly good sense precisely what we have thought and felt all the time, and we shall be forced to take with shame our own opinion from another."

Image provided by Monika Majkowska at Unsplash.

10 Simple Tips To Attract The Best Clients.

Getting clients is easy, hard, fun, frustrating, energizing and enervating. Most of all, you never know what to expect — one day no one is saying yes and the next, you close five clients. Here are my ten top strategies I use every day to make clients knock on my door:

1. Communicate effectively with your potential client base.

You need a killer web site — not just one that sits there. It must actively reach out and grab prospects. So it will take a lot of work, but you'll see results immediately. In addition, design great business cards, brochures (sometimes), and a powerful 30-second talk about what you do.

2. Work with people smarter than yourself.

This has two angles:

1. If you don't know how to execute something critical for your business, hire someone. I know it will cost money, but most people think they can do it themselves. Result: it takes forever to build/implement, it's wrong, and then they ultimately hire someone to clean up the mess.
2. Get clients who add to your knowledge base — help them in one area, but be a knowledge vampire and suck out key strategies, tips, and avenues you will embed into your company.

3. Develop a networking relationship with your competitors.

I actively court coaches, while most of my counterparts are wary and shun theirs. Not only is it a 'good' thing to do (embrace everyone), but you find the differences between your vocations and allows you to give referrals to one another.

4. Create packages to meet your client’s needs.

The first time out of the gate, you usually have to guess what your clients requires — so you need to remain flexible and change your offerings slowly. Initially, I used to coach for an hour, but found the extra 15 minutes turned into a coffee klatch, so I shortened my sessions to 45 minutes. It's perfect — and if I really need extra time for an extra-special client, I have it.

5. Do pro-bono work for charitable organizations.

The bigger, the better. Not only does it position you in a wonderful light, it throws you into a mix of influencers who truly appreciate your skills. The more visibility you have, the more people know about you. In addition, always take on a number of pro-bono clients each month — it's just the right thing to do.

6. Write an eBook for your target market — and give it away.

You need to harness the knowledge/experience in your brain and spread it out into the marketplace. Most businesspeople tend to hoard it like a miser — successful people freely expose it to the world and clients come banging at their door. It doesn't have to be long — just put a few powerful ideas in a short article, give it a snappy title, and offer it for free on your site. Also, have copies made and hand it to anyone who breathes.

7. Set Up “Power Meetings”.

Master the act of  networking with the right people. Most men and women tend to meet with anyone — you'll quickly find out there are many 'time-wasters' who might be fun initially, but in the end, suck valuable money from your pockets (time is money). You know who your target market is (if you don't, call me) — chase and connect with them.

8. Work at least two hours a day to get clients.

"Rich are you crazy?" No, I'm not. You should be meeting, setting up lunches, expanding your website, talking on the phone and a myriad of other strategies to get clients. My motto — if business is good, slowly power down your marketing. If business is bad, rocket up your marketing. But always find at least two hours a day to keep your client pipeline full and healthy.

9. Master the cold call approach.

Face it — ultimately you will need to reach out to strangers to get the business you want. Don't procrastinate and never do it — learn how to reach out to key targets, entice them, and get in front of them. If you do your homework, for every strikeout you will hit a home run (and sometimes a grand slam), trust me.

10. MCA - take massive action.

MCA stands for Massive Client Acquisition — the state of mind where you need to target, hunt, and capture large swaths of your client base. Take the necessary steps to grow your clientele — get out and network, reach out via a killer website, thrill people with your abilities, give away your intellectual capital, wear huge holes in your shoes, and lose your voice from all the talking you will do.

Bottom line: Think like a salesperson — you need to get up every day and get your butt out the door. Stop putting distance between you and your prospects — close the gap and you'll have to begin turning them away.

What else do you do to get clients? If you've tried any of these tools, how did they work?

Image provided by Marjorie Lipan at Flickr.

Why Your Email Is Holding You Back.

I spent the better part of this morning entering a bevy of business cards into my database so every person I meet can receive an eBlast and other info from the mind of Rich Gee. Candidly, it's not fun. In fact it sucks. But I break it up into manageable piles and quickly do it. I should purchase a business card scanner — but the idea of shelling out $250-$300 for a single purpose scanner makes my blood boil. Until they hit $99 (a reasonable price), I will continue to enter them myself. Sorry - it's just me.

Here's my dilemma — most business cards stink, and the biggest 'fault line' item of all is your email address. Why?

Don't Make It Complex.

I hate when people use an algorithm of their name, initials, or cute words to compose their email address. Odds are, I will probably get it wrong when entering it into my database or sending an email to you. The result — "You don't getta No Coke!" (a famous line from Caddyshack) - in other words - you get nothing from me.

I LOVE when people have firstname.lastname@company.com — short, simple, easy to read and understand. Like richgee@richgee.com — I actually repeated the URL in my name. EVERYONE gets it the first time — and I promise you, they probably don't forget it either.

By the way, I totally understand if you work for a corporation whose IT department made the erroneous decision years ago to make a complex email system. I feel for you. I especially love the ones where they require a middle initial (like rcgee@advo.com, my old one) and it you didn't have a middle name, they gave you an 'X'. How much fun is it during initial meetings when clients pick that one up? ("rich.x.gee . . . what does the 'x' stand for?")

Stick With .COM.

Maybe this is my OCD coming out, but I hate it when someone has a .NET or .BIZ or .US or some other weird domain the powers that be dreamed up. Unless you are a non-profit or educational institution (.EDU or . ORG), I am going to write .COM — and if I have to delete and type something else, it says to me you haven't taken the time to go and get a .COM for your business.

If you can't develop an basic URL for your business, buy one - they usually cost between $200-$500, a worthy investment for any business.

While you're at it, purchase your kid's URL's too — it's cheap and they will thank you 10-20 years from now.

Get Your Own Domain.

I don't know about you — but if I see @comcast, @optonline, @aol, @hotmail, or even @gmail, it clearly communicates to me you aren't really serious about your business. Specifically — you are a hobbyist who is running their business part-time or you have no clue about how the web works. Get serious and get your domain immediately.

Make Your Email HUGE.

I hate it when people make their email smaller than their address on their cards. Or they handwrite it on the back of the card because they either made a mistake and have 5000 cards left. Throw them out and lay out your card in this fashion: Name — Company — Direct Phone — Email — Website. No fax number, no multiple numbers, just give me your direct contact line — I also hate it when people have three numbers on their card and I get voicemail on all three. Give me one.

Sorry for this diatribe — but I've been pointing this out for 10+ years and people are STILL making these stupid business mistakes. And then they wonder why they aren't getting business.

What other problems do you have with email addresses?

Image provided by Martin Wessley at Unsplash.

How To Have A Perfect Day, Every Day.

Did you ever have a day not only hit your expectations, but surpass them? Yesterday was one of those days for me. I started out meeting with my sales team (all 45) who were engaged, enthusiastic, and ready to hear what I had to say and what to do next for my company. In addition, one of my dear friends, BJ Flagg, president of Nurenu Brand Marketing, was my guest (her team developed and runs this site).

I then contacted my favorite barbershop - Montana For Men in Stamford and was quickly given a perfectly-timed spot to get a haircut (even though I have little to work with!).

Met with two dear colleagues for lunch — it was an introductory meeting for both of them to see if their businesses might work well together. Guess what? They both loved each other and we're planning subsequent meetings to see how we will work together as a team!

Finally, I had a two-hour, power-hour strategy session with a new client. This not only gets us off on the right foot, it allows me to clearly understand their career and make an impact immediately.

Whew - started the day at 4:30 AM and arrived home at 8:00 PM - a long day, but I'm still energized from it. The hours don't really matter — it's what I accomplished.

WHAT MAKES AN EFFECTIVE DAY FOR YOU?

Think back — when was the last time you were firing on all cylinders? When your day exceeded all of your expectations? Where everyone you worked with energized you?

Now here's the hard part — what elements contributed to that day? Was it the people you worked with? The project? Your scheduling? What was it?

CAN YOU REPLICATE IT?

If it was such a good day — you were effective, efficient, and energized — can you put those pieces into play again and produce another powerful day? And another? And another?

Most of the time — we have a day which stands out — and then we go back to the old grind. I say — BREAK THE MOLD! Or in this case KEEP THE RIGHT MOLD and use it every day.

Try it — you might get addicted.

POST YOUR QUESTIONS OR COMMENTS BELOW

Image provided by Alex Talmon at Unsplash.

The Top 10 Commandments Of Work.

I’ve been making a list over the past six months of commandments about work. I get requests all the time to bundle them up into a post. So here they are:

1. Be the go-to person in your area.

Know your industry inside and out, you won't do well if you just know your job. Learn what's happening, who's up, who's down, any new processes and practices, who are the stars, etc.

2. Cultivate and consistently grow your contacts.

You can never have too many friends, colleagues, or connections.Learn how to communicate, both written and verbal. Most people stop once they start a job — this is death for any career. It's not only what you know — it's who you know too.

3. Ensure your superiors and clients ALWAYS look good.

This is not the same as brown-nosing — do the right thing and take care of the people that sign your check. When they move on to bigger and better things they will call, every time.

4. Know your strengths and weaknesses well.

Strengthen your strengths and keep a tab on your weaknesses so they don’t sabotage you.

5. Be totally honest in everything you do.

Even if it hurts in the short run. Solid ethics always trumps sharky snarkiness.

6. Don't ever get trapped into a dead-end position because you're scared of change.

Move. Change is good and will open new doors. Trust me.

7. Treat everyone from the CEO to the janitor with the utmost respect.

Yes, you do have time for everyone — I start conversations with security guards. When my battery is dead, guess who offers a quick jump?

8. Never stop learning.

Stay hungry for knowledge and experience. Not only does it feed itself, it becomes fun.

9. Listen. Don't talk all the time.

People you meet everyday have the most interesting and powerful things to say that can change your life.

10. Mix with other successful people.

To play better tennis you must play tennis with better tennis players. Seek their advice, listen to what they say, and apply it. Go find where they live.

Can you think of any others? Which ones have rung true for you in your career so far?

Get Rid Of Stress Right Now.

A psychologist walked around a room while teaching stress management to an audience. As she raised a glass of water, everyone expected they'd be asked the "half empty or half full" question. Instead, with a smile on her face, she inquired: "How heavy is this glass of water?"

Answers called out ranged from 8 oz. to 20 oz.

She replied, "The absolute weight doesn't matter. It depends on how long I hold it. If I hold it for a minute, it's not a problem. If I hold it for an hour, I'll have an ache in my arm. If I hold it for a day, my arm will feel numb and paralyzed. In each case, the weight of the glass doesn't change, but the longer I hold it, the heavier it becomes."

She continued, "The stresses and worries in life are like that glass of water. Think about them for a while and nothing happens. Think about them a bit longer and they begin to hurt. And if you think about them all day long, you will feel paralyzed – incapable of doing anything."

Remember to put the glass down.

What glasses are YOU holding onto? Can you get rid of ONE glass today? What would your life be like if you ELIMINATED that glass?

Do it today.

Image provided by ex_magician at Flickr.

You Will Own The Room! Or How To Present Effectively.

Last week, I presented to the International Coaching Federation's Career Coaching Group. The Career Coaching Group is a HUGE network of career coaches who span the globe helping executives, managers, and C-Levels make their way through today's corporate environment. I was asked by the leaders of the group to 'coach' all the coaches on how to present more effectively. I was honored to speak to the group and as a present to my readers, here is the recording of my workshop and the actual PDF presentation to follow along (see below).

A synopsis of the topic:

One of the best ways to grow your practice is to speak to large audiences and give them actionable knowledge. Once you do that - they have ‘test-driven’ the car, now they want to buy. In this presentation you will learn:

• What people want from a presentation
• How people learn and understand
• Good tools and techniques with bad ones
• How to deliver great presentations
• How to grow your practice with workshops

Link to Recording (mp3)

Top 10 Tools I Use To Work Anywhere.

Ever since I left my corporate gig (so many years ago), I've had to modify my practice to work on the go and be 100% effective. I can't 'forget' anything, I can't carry around stacks of paper, and I certainly can't lose any important information.

What do I do? I have a number of systems and tools to help me be my best at any time for my clients and also be able to boot up my office virtually — anywhere at anytime:

1. Dropbox

Dropbox is a my online file manager which lets me store up to 100GB, plus it’s also a good way to sync my files across my various work and home computers and mobile devices. I can share files for collaboration, store and share photo and video galleries, and my data will all be safely backed up on Dropbox's secure servers. It connect seamlessly with my file manager, so it acts just like a hard drive — but it's virtual. And when a client needs a big file, I can grant them access to my Dropbox temporarily, let them grab the file, and then lock it down again. It's easy, cheap, and it's never failed me. Check out Dropbox.

2. Crashplan & iCloud

This is my online backup and as my tech team has instructed me, I should have it in two places. So I initially have all of my files regularly backed up to iCloud, Apple's proprietary cloud-based platform. It's transparent and I never notice it working in the background, surreptitiously copying my files and storing them offsite on one of their super-server farms somewhere in Utah. In addition, I use Crashplan, a continuous offsite backup platform with anywhere mobile app access. Even though both have been tested and proven, I have lived through file-loss and hard drive failures, so I have the scars. That's why I use two systems. Check out Crashplan & iCloud.

3. WD 1TB HD & 1TB Portable HD

Now let's move from virtual to actual hard drive backup. This is where I've earned all of my scars. Many years ago, I had an Iomega HD hooked to my laptop and thought the world was all pink and rosy. Then one day, it started to make a funny noise and suddenly, I couldn't access that drive anymore in file manager. All of my files and music were stored on that HD. It took three weeks and $600 to have a service recover most of the info and transfer it to DVD's. Never again. Today, I have two desktop 1TB hard drives from Western Digital (they come highly rated). Their redundancy allows me to ensure if one HD dies, the other has a mirror image at all times. In addition, I carry around a 1TB portable HD to hold many older files that cannot fit on my cherished MacBook Air. Check out my WD 1TB HD and 1TB Portable HD.

4. Macbook Air

My baby. This is the glue that holds my business together. Ever since I started my business, I've been on Apple products. Why? THEY DON'T BREAK. And if there is a problem, Apple is right there on the phone and at the store ready and willing to give me first-class service to fix it immediately. Why the Air? It is ungodly light — it's almost like my iPad. And since it has a 128GB SSD, it boots up within SECONDS. And it's scary fast too. Yes, there is a trade-off with graphics cards and HD space, but all of these weaknesses fall away when you pick it up and start working with it.

The 11-inch Air’s trackpad is still smooth, responsive, and easily the best in its class while the 13-inch display is brighter, clearer, and so vivid over ANY other laptop (other than the retina models). Battery life is phenomenal — I get at least 8 hours on a single charge, so I don't have to run around with my power cord all the time. Check out my Macbook Air.

5. iWork - Pages, Numbers, Keynote

These are the tools which make my business hum. For over 20 years, I worked on a PC and voraciously toiled with MS Office Word, Excel, and Powerpoint. They're great programs, but they're expensive and bloated. Honestly, looking back to my actual usage of each program, it was:

• Word - 30% - I did letters, newsletters, and one-sheet flyers. That's it. No mail-merge.
• Excel - 25% - I ran my financials and linked spreadsheets. But I was no CPA - no pivot tables, etc.
• Powerpoint - 100% - I ran this into the ground and used up all of its features.

Why did I move to iWork? First, it's much cheaper. iWork is $49.00 where MS Office used to run me $300-$400. And no bloatware - each module allows me to all that I could do with Office, but so much more.

• Pages - So much easier to use, the graphics look great, and there aren't a million items to choose from. Fonts are phenomenal and the template layout is easy to execute.
• Numbers - Think of it as Excel Lite. It's perfect for my practice - I never get into trouble and it's easy to develop a quick pie chart or graph for a presentation.
• Keynote - The real power-player of iWork. Hands down superior to Powerpoint - when I give presentations with Keynote, attendees flock to me and ask, "Who does your presentations? I've never seen them before."

Check out iWork.

6. Wordpress

This is the platform I use to run my website, blog to my readers, and get clients. It's robust, the leader in the industry, and it always has additional features to allow me to upgrade immediately. Not only that, it is so easy to use — logon, click 'New Post' and I'm off and running! I use the Thesis template and had Nurenu Brand Marketing design and build it. Check out Wordpress.

7. iPhone & IPad

Too much has been written on both the iPhone and iPad (and today you're probably going to see a lot more). But I use them EVERY day:

iPhone - this is my portable computer. I check it at least once every 10-15 minutes and I use over 70 apps to make my business and personal life easier. I've owned the original iPhone, the 3Gs, and now the 5. All three have been consummate workhorses and have allowed me to be the best coach I can be. Check out the Apple iPhone.

iPad - I use my iPad both as a personal tool (reading, surfing, movies, music) and a professional tool (presentations, training, blogging, email, etc.). Even though I have a Macbook Air, my iPad allows me to instantaneously access information and make decisions within seconds. It too has 60-70 key apps that help me navigate the web for info. Check out the Apple iPad.

8. Go To Webinar

This is my online tool to host my various Masterclasses (Get Tough!, and soon: Bulletproof Your Career & Accelerate Your Coaching Practice) and reach hundreds of members weekly. I can host teleconferences, webinars with presentations, or full video. It's reasonable ($99/month), reliable, and the interface is intuitive. Most competitors to GTW have terrible usability and are all but impossible to use — just ask anyone who uses these tools. Check out Go To Webinar.

9. Get Response

When I started my coaching practice, I used to send out PDF newsletters via email. What I started to find is a severe drop-off of readership because corporate mail servers began to interpret my emails as spam (even though their employees requested them). I had to turn to an automated service. Initially, for many years, I was with a cool service called Emma. They got the job done and their interface and look gave my messages a real elegance. Unfortunately, they became pricey if I wanted to send out multiple messages during a month. I then moved to Constant Contact. I found their interface and design wanting and ultimately realized they were nickel and dime-ing me for every little service. I then found Get Response. The perfect mix of Emma and Constant Contact — taking the best of both worlds and delivering them for less than $20 a month (and it has SO much more!). Check out Get Response.

10. Thule Crossover Sling Pack

I've been professionally working since 1984 and I've carried scores of briefcases, bags, backpacks, etc. back and forth to work. Lately, I've noticed many people pulling back on all the crap we carry and really culling down to what we really need to get the job done. That's why I bought the Thule Sling Pack. It's light, fits comfortably on my back, frees both hands if I need them, and holds ALL the stuff I need to be a traveling professional warrior. It has many pockets and is thoughtfully designed to organize all of the errant cables, pens, papers and electronics I carry. It's sitting on my table as I type (see photo). Check out the Thule Crossover Sling Pack.

Well . . . that's it. I hope you've enjoyed my extended post this morning and it gave you a little insight into the powerful tools I use to keep my practice running smoothly. If you have any questions about any of the tools I listed, feel free to contact me or leave a comment below (I LOVE comments!).

Do You Have Career ADD?

I've been wanting to write this post for many months because there's been an exponential increase in what I see happening out there in business. Are you paying ATTENTION? Are you PRESENT when you work? Do you solve PROBLEMS or do you put them off?

More and more, I see a clear divide between two types of people:

One type, let's call them the Makers & Shakers, come to work early, work with excellence, think outside of the box, take calculated risks, deliver on-time (or early), and stay true to their promises. The get the job done and ensure their bosses and teams respect them. Their clients, customers, and vendors sing their praises and they come to the job with a big smile and a positive attitude.

The other type, let's call them the Slackers & Fakers, don't live up to and fall quite short of the Makers & Shakers' level. They are late to every engagement, they do 'just enough to get by' at work, they do the same thing every day without improvement, they are usually late with all deliverables, and over-promise and under-deliver. They rarely complete what they say they're going to do and their bosses and teams regularly have issues with their performance and decisions. Their clients, customers, and vendors are slowly going away or shunning them. Finally, they come to the job with a huge weight on their shoulders and complain incessantly about all the bad luck they're having.

Which one are you? You probably say to yourself, "I'm a Maker & Shaker!". But there's a trick here.

This delineation is not a light switch — it's a spectrum. At one end are the Maker & Shakers and at the other the Slackers & Fakers. Somewhere on that spectrum line falls your present state and your future.

Look back at your current performance (it doesn't matter if you have your own business or if you work for an organization) and score where you fall within the BIG 7:

1. Regularly come to work (or meetings) early or arrive late?
2. Think outside of the box or just get by with the same old stuff?
3. Stay true to all of your promises or over-promise and under-deliver?
4. Get the job done or procrastinate and miss deadlines?
5. Boss & team respects you or they have issues with your performance/decisions?
6. Client/Customers/Vendors love or shun you?
7. A positive and enthusiastic attitude every day or a negative and complaining attitude?

ACTION: Draw a line on a piece of paper and chart where you fall on each of the BIG 7 items. Be honest!

If you have Career ADD, most of your BIG 7 items fall closer to the Slackers & Fakers end. You need to start addressing some of the more serious areas — but the best part? It's a simple choice and your state of mind. Any one of the BIG 7 can be turned around with a concerted, willful effort and repeated attention to not slack back to the dark side of the BIG 7.

It's easy to make the decision — unfortunately, it's hard to make it a habit. You have a lot of work to do.

P.S. In no way is the use of the term ADD in this blog a denigration of people who suffer from ADD. I used the term to capture an associative behavior that impacts the typical executive or business owner.

Image provided by gemsling at Flickr.

How To Say Goodbye To Co-Workers On The Last Day Of Your Internship.

I work with a LOT of interns and they always have the BEST questions!

I thought I would give back to all the interns who have worked for me and have coached with me . . . here are some great responses (from colleagues) who experienced a classy goodbye from an intern:

Intern:

"You can say farewell to everyone individually, you can send a mass email with all of your contact information, or, what I recommend, do both."

Long-ago Intern, Now Employed:

"The ones you are familiar with, say goodbye, the ones you dont talk to, to hell with them, and to your boss give them wine/candy and a thank you card (they may want to hire you after that!)."

Current Intern:

"Most people will come in to your office and say something to you throughout the day. You can give a general "thank you so much for making me feel welcome and making this a great experience". You bring up specific instances when they helped you like "Thank you for teaching me all those Excel commands!" or refer to an inside joke you might share. I was always told "hopefully we'll see you around here full-time next year".

A Past Intern, Now an Executive:

"During one internship, I walked around throughout the afternoon and stopped to chat with each person and said goodbye. I wrote a personalized thank-you note to every employee I interacted with to thank them for the various things they did for me and left it at their desk at the end of the day. When I ran into coworkers and bosses later on, every one of them brought up those thank-you notes and said they were impressed and everyone was so excited to receive one."

So take the time and say goodbye personally and send a thank-you note. It works.