How To Get Everyone To Return Your Calls.

You’re not going to believe this, but I hate the phone. You would think as a coach and someone who runs a highly successful business, being on the phone all day would be fun, exciting, and powerful. It is for coaching — I get energized! It is for colleagues, friends, and family — we can talk for hours.

It’s when I have to either cold call or play the dreaded phone-tag. That’s when I want to throw my phone out the window. Why?

Because most people don’t return calls. And if they do, they pick a time when it’s impossible for you to answer them (I think they strategically pick these times).

Let me give you a scenario that happens to me infrequently:

I get a prospect that has either heard me speak, read my articles, or has heard from a powerful friend about how I changed their lives with my coaching.

They call me up for a complimentary session, we have it, they love it, and will get back to me within 24 hours to let me know. Then they fall off the map. I try to call them and follow up leaving voicemails, email, etc.

No response.

Then one day, I was at my sales team meeting and a close colleague of mine gave me the secret to virtually compel people to call you back. And it works like a charm.

I send a short, simply worded email and end with three choices. Here’s what I write:

Dear Ryan Reynolds,

I really enjoyed our coaching session a few weeks ago. It’s rare when someone comes to me with clear business issues and the energy to deal with them. Kudos!

Near the end of our session, you were excited about coaching with me, but you said that you had to think about it and get back to me the next day. Over the past few weeks, I’ve endeavored to reach out to you via phone and email since I am holding a March coaching spot open for you.

There must be one of three reasons why we are not connecting:

1. You are no longer interested in coaching with me.

2. I have offended you in some way during our coaching session or through my messages.

3. You’re too busy with work to get back to me.

I await your response. Regards – Rich 

Within one business day, the prospect calls me at my office, guaranteed. It happens every time.

They always start out with, “You haven’t offended me in any way — I’ve just been so busy with work lately . . .”. I always listen, agree, and in the end, they become my client.

Try it — it works!

What techniques do you employ to get people to call you back?

You Can Be The Best You Can Be.

I came up with a simple and powerful tool the other day. I was standing in my office in front of a large Post-It notepad sheet with a red sharpie in my hand (red delivers intention!) — and the ideas just flowed. What did I come up with to help you be the best? To be the best you can be, there are four stages to success — Find Me, Want Me, Sell Them, Close Them. This works for the corporate executive, to the aspiring entrepreneur, all the way to the person in transition. It's simple, it's direct, and it works. Let me explain each one:

STAGE ONE: FIND ME

We go through our lives partially hidden to key influential people and once-in-a-lifetime opportunities. We either sit at our desk toiling away, make cold calls to people who don't want our services, or hide at home and send out electronic résumés to closed positions. And we wonder why we aren't moving up, getting the best clients, or landing that dream job. It's frustrating.

The best businesses are easy to find - a big sign, the best location — the ability to stand out and be a billboard so millions of people can see you:

• Executive: When was the last time you introduced yourself to the leaders in you organization? Do they know you?

• Business Owner: New signage, new website, new branding — getting out and touching lots of people?

• Transitional: Keywords on LinkedIn, writing articles, hitting industry meetings, hitting the library?

STAGE TWO: WANT ME

Okay — now we are being seen by the powers that be. What do we do now? We want them to WANT US. How do we do that?

You need to develop your own personal brand that will engage your audience and get them to see your ability, your product, and your talents:

• Executive: What can you do to really help your company? If you've done it, do you brag about it? Be bold.

• Business Owner: What one thing do you do that can change people's lives or fill a hole in their life? Spotlight your brand.

• Transitional: Polish your image and brand - hit the gym, change your fashions, and show them what you can do for them. No begging.

STAGE THREE: SELL THEM

They've seen us and they want us. It's time to sell them and show them we are the best choice (this is where most fail).

You need to develop an iron-clad delivery that will make them better understand what you can do for them and that you're the only person on this earth who can do it. Find the BURNING issue that keeps them awake at night and show them how you will solve it.

• Executive: Think big - what are the real issues your company/industry are facing right now? Figure out some powerful solutions.

• Business Owner: Who are your biggest/best customers? What aren't you doing for them that will change their life?

• Transitional: It's not what you did - it's what you can do for them RIGHT NOW. Pinpoint what that is and deliver it.

STAGE FOUR: CLOSE THEM

Everyone forgets this one. They market, produce the itch, and make the sale — then they forget to close or leave them hanging.

Once you've sold them — get them to sign on the dotted line. Don't feel that it's their job to jump into the boat after you've hooked them — take them off your line and place them nicely in your cooler.

• Executive: Once they are interested in you — try to offer yourself to help them with a major initiative or pitch. You have the time.

• Business Owner: Once they are sold — make the closing process simple, easy, transparent, and fluid. It should be pleasurable for the customer.

• Transitional: Ask for the job. Get them to commit. Show them that you can leave for a better opportunity. Sign on the dotted line.

If you stick to this method and produce key deliverables for each stage — I promise you — you will be THE BEST YOU CAN BE.

3 Critical Skills of Effective Leaders.

Great leaders translate vision into decisive action — a skill that's especially vital in tough times. But what are those skills? Do you have a blind spot? Should you be doing more? First off — great leaders do three things — no more, no less:

1. They motivate their people.
2. They deliver information when required.
3. They help their people with obstacles.

That's it. As a leader, if you find yourself doing anything else, you're doing too much. Now let's look at each one:

They motivate their people.

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. This means an array of capabilities like coaching, mentoring and how to give constructive feedback which reinforces the behavior and motivation of your peak performers. The best tool to learn how to motivate is Dale Carnegie's: How to Win Friends and Influence People.

They deliver information when required.

What does this really mean? Incredibly efficient two-way communication. And the cruel joke is that most leaders had the chops to make their way up the ladder and succeed — now the skills that got them there (getting things done) have no place in leadership. You now have to communicate to your team to get things done. This is where most C- and VP level executives fail - you need to lead with greater impact by applying emotional intelligence to manage your team. The best tool to effectively communicate is Daniel Goleman's: Emotional Intelligence: Why It Can Matter More Than IQ.

They help their people with obstacles.

Here's the mistake all leaders make. When their people come to them with a problem — they spend time helping them brainstorm, choose and sometimes execute a solution. I've seen this happen time and time again. Great leaders ask their people to come to them when they have a problem, but they also require their people to come with a solution too. 80-90% of the time, that solution is usually the best one and the team member is further empowered to make those tough decisions. On the off chance (that 10-20%) that your people might be wrong, you're there to help them investigate other options. For optimal delegation, seek out Michael Abrashoff's: It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy.

At the end of the day, you need to build a leadership style that creates trust, sets a clear vision and guides your entire team toward greater performance and profit. 

Top 10 Most Read Articles In 2014.

Every year, I go back and track my website analytics to uncover what articles really resonated with my readers. Here are my top ten for 2014 to get you ready for 2015!

1. The Most Important Thing You Should Do In The Shower.

Acknowledge and feel gratitude for all the special things in your life.

2. How To Network Like A Pro.

Last night, I was invited to attend a gala event at the prominent investment firm in NYC. Here are some key techniques that I used to make the night a fruitful and productive one.

3. Build The Best Standing Desk For Your Office.

Lately, I’ve been reading about the healthy aspects of standing desks and learned about all the attributes of standing: better posture, more active, easy to reach items, etc.

4. Be Like Jack LaLanne.

I grew up with Jack LaLanne. I used to watch him every morning on TV. Jack taught me a lot of things about life — especially to stay positive all the time.

5. How To Eliminate Guilt About Not Doing Everything.

Some Shiny Objects are good. Some are bad. Let’s talk about the BAD Shiny Objects.

6. Be A Better Leader – 30 Leadership Hacks For Managers.

Here are my top 30 hacks to make you a better leader.

7. Top Five Regrets of the Dying.

When dying patients were questioned about any regrets they had or anything they would do differently, common themes surfaced again and again. Here are the most common five.

8. Five Tips To Fix A Bad Relationship With Your Boss.

You're getting the feeling your relationship has soured with your boss. How do you repair it?

9. Hitting A Wall In Your Career? You Need A Breakthrough.

It's tough today. It’s hard when everything is coming at you. Hard to think. Hard to act. Hard to react. As they always say — the first step is always the hardest.

10a. You’re Not Charging Enough For Your Services - Part One

10b. How To Charge More For Your Services. - Part Two

I received a huge response from readers who requested a number of techniques to help them raise their pricing. It became a two-part article. Enjoy!

If you truly want to change your life, career, or business this year. Check out my complimentary Test Drive.

Why Your Good Leadership Isn't Great.

Good To Great. An incredible book by Jim Collins — relates how certain companies overcame their obstacles and pushed themselves from being just good companies to the stars of their industry. It chronicles how they made the leap, what they did, and what they didn't do. How can you make the leadership leap with your team and go from just being a good leader (and that isn't bad) to a great leader? Here are some basic qualities most leaders use and how to kick each one up a notch to great:

Integrity

When was the last time you really assessed YOUR performance? Do you stand by what you say? I'd like you to think back to three major or difficult decisions you had to make over the past year and review how did you make them? What was the result? Do you feel that you stayed true to your ethics and that your decision grew you as a leader in your organization?

Vision & Planning

How much of your time is focused on looking forward? Not just a few days or weeks, but months and years? How much of your time do you actually design personalized visions for your team — where you see them going?

Communication

What kind of communicator are you? Do you find yourself speaking more than listening? How can you communicate more effectively and efficiently in 2011? Do you know what talents and issues your team leaders have? How you can show them top-notch communication styles that they in turn can show their teams?

Persuasion, Motivation, & Coaching

What techniques do you use to get your teams to efficiently execute company strategy? Have you revisited your motivational and coaching behaviors? When was the last time you learned new ones? Do you treat everyone the same or do you personalize your coaching to ensure that you not only get 100% out of each person, but they in turn are encouraged to do more?

Adaptability

How did you handle adversity in the past few years? It's been hard on a lot of us. What behaviors did you see come to the surface and which ones did you desperately need for certain circumstances? What tools do you have at your disposal to help you better adapt to changes in the marketplace and the competition?

Decision-making

Do you make fast decisions or really take your time? What effect does this have on the flow of work coming from your area? Are you a micromanager? What information do you rely on? What can you do differently in 2011 to make faster and more reliable decisions?

Most of all — it's self-reflection. It's taking the time and energy to understand your current behaviors and how they are working. If they work, but at your team member's detriment, you might need to rethink some of your strategies.

Do you have any other areas that are critical to building GREAT leadership skills?

Hitting A Wall In Your Career? You Need A Breakthrough.

It's tough today. It’s difficult when everything is coming at you. Hard to think. Hard to act. Hard to react. As they always say — the first step is always the hardest.

It’s hard when everything is coming at you. Hard to think. Hard to act. Hard to react.

You’re constantly focused on getting the work done — satisfying your boss, your clients . . . just keeping your job!

It’s now time for you to step back and look at the long view:

Where you’ve been

Where you are

Where you want to go

This isn’t time consuming, but it isn’t easy. The only thing I ask is that you don’t give into the “Executive ADD” that creeps in when we try something that is new and difficult.

“Oh, this won’t work” or “Let me just put this down for a second and I’ll get back to it tomorrow.”

Stop doing that. Now.

Like the title to this page says: “Take the first step and let the tide take you.” But do

You’re constantly focused on getting the work done — satisfying your boss, your clients . . . just keeping your career going!

It’s now time for you to step back and look at the long view:

Where you’ve been... Where you are... Where you want to go...

This isn’t time consuming, but it ain't easy. I only ask is that you don’t capitulate to “Career ADD” which creeps in when we try something new and difficult.

“Oh, this won’t work” or “Let me just put this down for a second and I’ll get back to it tomorrow.” Or even the "I've done this before and it never worked."

Stop doing that. Now.

Take the first step and let the momentum take you. But don’t stop.

I have something to help you — I've used it with thousands of clients. And guess what? IT WORKS.

The BEST part? It's FREE. Download Breakthrough right now. It's a life-changing solution.

You're welcome.

You Will Own The Room! Or How To Present Effectively.

Last week, I presented to the International Coaching Federation's Career Coaching Group. The Career Coaching Group is a HUGE network of career coaches who span the globe helping executives, managers, and C-Levels make their way through today's corporate environment. I was asked by the leaders of the group to 'coach' all the coaches on how to present more effectively. I was honored to speak to the group and as a present to my readers, here is the recording of my workshop and the actual PDF presentation to follow along (see below).

A synopsis of the topic:

One of the best ways to grow your practice is to speak to large audiences and give them actionable knowledge. Once you do that - they have ‘test-driven’ the car, now they want to buy. In this presentation you will learn:

• What people want from a presentation
• How people learn and understand
• Good tools and techniques with bad ones
• How to deliver great presentations
• How to grow your practice with workshops

Link to Recording (mp3)

A Client Made Me Feel Wonderful Today.

"There's not a day that goes by that I don't draw on some of the expertise that Super-Coach Rich Gee has shared with me over the past two years. My natural inclination is to start the day with whatever is in front of me and let chaos reign. But there's this little Rich Gee voice inside my head saying, "Get organized, use your Action Plan Checklist - don't open up your email until 10 AM!" Damn him!

So instead of being scattered, I have a daily action plan that organizes my work and keep me on track. I set goals, get rid of the excuses, make things happen, and get much more accomplished than I ever expected.

If you are seriously willing to make successful changes in how you operate your business, your schedule, your goal-setting, and aspirations, then have that one conversation with Rich Gee.

It will change your life. The real question is: Are YOU ready for it?"

- Dawn Reshen-Doty, President at Benay Enterprises, Inc.

Why I Attended My Coaching Session This Morning.

Just received this from one of my oldest clients a few minutes ago — I thought I would publish it verbatim. Enjoy! When I rolled over in bed at 5:45 this morning, my usual weekday wake up time, I began to think about my day and realized I had my normally scheduled coaching session at 7:30, meaning I would have to get out of bed soon.

I was thinking I wish I could just cancel the session and grab another hour of sleep. I felt that the session today was going to be less meaningful than others.  There was no “hot and heavy” issue facing me that needs immediate attention.

Oh well, I thought, I will go through the motions and if it turns out that the session is a bust, so be it.  I decided that I would use the session today to discuss a relatively minor event of the day before that had caused me some temporary angst but passed in short order.

My focus would be to ensure that events like these stayed in the temporary and minor range for me. Wasn’t sure a whole session could be filled with that but would go with the flow.

When I arrived at my meeting, spent the first bit catching up with my coach on personal “stuff”.  While chatting, I found myself staring at the piece of paper my coach always brings to every session, a blank, white sheet waiting to be filled with boxes and circles and lines outlining our discussion.

The sheet even had my name on top today reminding me that I was the focus of the session and needed to figure out what I wanted to go over with him.

My first thought was to go with the outline that my coach provides before every session- what were my accomplishments this week?  That would be easy since I made had contacted two people that were on my list from the last session. My coach provided positive reinforcement for doing this and discussed how the meeting that I had and the one that I was going to have were going to fit into my goals.

Where to go to next for the session, I thought about our prior discussion related to managing people that work for me and that I work with.  It was here I could bring up the event of the other day that I had dealt with. Again, my coach complimented my handling of the situation and offered further thoughts on how to set boundaries and expectations that would help when working with these people.

My coach then reminded me that the conference I was going to attend in two weeks, that I had previously mentioned in another session , would be another potential opportunity to identify additional resources for my business .  He told me to think about possibly inviting out one of the speakers of the conference to breakfast or for a drink.  He said a lot of times the speakers are alone at this type of conference and appreciate someone making an effort to include them in the fold.

As the session was nearing an end, I asked the coach how things were going for him.  He shared with me some of his business ideas he was working on and we chatted further about the potential profitability of these ideas. It got my creative juices flowing always thinking about how it is important to keep coming up with new business ideas to keep your business moving forward and be in the forefront of your profession.

We finished up with  setting up our appointment for the following week and said our goodbyes. As I began to walk to my car to begin my workday I began to smile to myself and though okay today turned out to be a more meaningful session than anticipated.

So why did I attend my coaching session at 7:30 this morning? 

• To hold myself accountable on  a weekly basis
• To feel good about my progress/accomplishments
• To be proactive about my business and continual move it forward
• To have a support mechanism for me and my business (business therapy)

So there it is — my client just made me feel wonderful for the weekend. I owe a lot of what I am today to her. - Rich

The Two Most Important Days Of Your Life.

“The two most important days in your life are the day you are born and the day you find out why.” — Mark Twain What a powerful quote. But what does it really mean?

And more importantly, what does it really mean TO YOU?

Some people already know — they're sure about their purpose. There are also some people who have a good idea, but they aren't 100% sure about why they're on this earth.

And then there are people who don't know. Why is that?

• They don't want to know. When they get close to learning their true purpose — they step back and shy away.
• They go through life without a purpose. They don't realize the magic of having a purpose and the power it brings.
• They vacillate from one purpose to another. This isn't a bad thing — but in the end it probably causes internal and external confusion of purpose.

So the big question is — How do you figure out your life's purpose? I have some strategies:

• Sit down and think, meditate and reflect.
• Review where you've been, what you've done, and who you've impacted/influenced so far.
• Review what things/people/activities energize you (and what ones enervate you).
• Start to finely focus your lens and cull down your choices to a few.
• Then step back and look at the whole picture.
• Finally, make a clear decision, understand what your purpose is, and move forward.

Years ago, two powerful things happened which helped me fully understand my purpose in life.

First, one of my best friends from college, Dave Taylor, recommended a book to me — Tuesdays With Morrie. I can't tell you how much this book changed my life and outlook on the world. If you haven't read it — READ IT. If you have — READ IT AGAIN.

It allowed me to briefly step off the corporate rat race mentally and better understand what are the really important things in life.

Second, I hired Karen Gregaitis, my Dale Carnegie trainer and coach to help me excel and cope with my erratic corporate leadership role. She recommended I take an assessment call Tru-Values (a tool I use with many of my clients) which allowed me to better understand the value drivers in my life.

To this day, I focus on my four values - Encourage, Energize, Enlighten & Have Fun. Wonder why I coach, write, and speak?

I'm doing what I love. ARE YOU?

P.S. If you would like to learn more about the Tru-Values assessment, let's connect.

Why Leaders Can't Coach.

"All coaching is, is taking a player where he can't take himself." - Bill McCartney When executives coach, they commonly make the mistake of downplaying their role as the boss. Confusion occurs with the associate and coaching fails.

To be clear, a boss is the one who holds people accountable for results. A coach helps people increase their skills to achieve the results.

When executives coach, they usually downplay their team's accountability for results because as a coach, they want to develop their skills. They use coaching to get them to do what they want. That's wrong.

Coaching is not a substitute for performance management. You have to do both and develop clarity with each endeavor. Ensure each team member understands their performance expectations AND coach them to accomplish those performance expectations. It's a dual role — don't mix them up.

Communicate your expectations and ensure you get full commitment.

1. Make sure they understand their goals. Get them to break down each goal and to identify the Who, What, Where, When and Why. This process will allow the How to appear. Steer them when they go off-course and ensure they will deliver EXACTLY what you expect.

2. Get them to mentally commit to their goals. Ownership is key — if they see these goals as yours and not theirs, all will fail. Impart clear accountability — if goals fail, it's their head, If the goals succeed, they get the accolades. It's that simple. If they are stuck or don't know how to do this, I show them how I do it.

3. Give them space to take initiative to reach their goals. Now be a good boss, step back, and give them space. This is a critical time where bosses tend to crowd their team members — give them adequate real estate to reach their goal.

Coach to keep them focused, on track, and to increase their performance.

1. Put yourself in their place and understand their challenges. Each team member has their own strengths and weaknesses. It's your job to understand what they are and where the possible road hazards might occur along the process. Once this is done, you will know approximately where each tipping point will occur and be available to coach them through it.

2. Work with the associate so they can plan all their steps. Get each associate to come up with a process comfortable to them to easily track their progress. The process of planning together allows you to step out of your 'boss' role and to help guide their progress as a coach. Remember it's their plan, not yours.

3. Actively coach them through the process. Develop regular meetings to discuss issues, concerns and opportunities along the way. If they are getting frustrated, help them solve each obstacle by asking questions. Do not attempt to help — this will only move the responsibility from the associate to you. Provide regular tracking to measure where they are and how much farther they have to go. Finally, help break bad behavior patterns along the way — this will help them accelerate and grow during the process.

How do you coach your team?

If You're Not Moving Up, You're Going Down.

FACT: Successful leaders require and access tools to help them be accountable and objective while stretching them to reach the next level of performance (Harvard Business Review). FACT: The marketplace is changing at a constantly accelerating rate. The challenge to learn the art and science of individual change is now paramount to every executive and business-owner's success (American Management Association).

FACT: 43% of CEOs and 71% of the senior executive team reported that they had worked with a coach. Over 48% of companies now use coaching to develop the leadership capabilities of high-potential performers. The typical coaching assignment runs from 7 to 12 months (Fast Company).

Okay — I'm promoting a little. But it's true. 

Every client I work with has seen a dramatic change in their career. They've made more money, moved up in the organization, amassed a larger client base . . .

And they're happier. Challenged. Having fun.

The ironic fact is most people are afraid of working with a coach. Why?

They're afraid of "opening up" about their true feelings and dreams.

I know it's hard — but it's just like jumping into a pool for the first time — the first few seconds the water is cold, but you acclimate very quickly. Every one of my coaching sessions start out slow initially, but by the end, the client has so much energy, they are bursting at the seams to execute.

They're afraid of spending a lot of time and money on another pipe-dream.

There are so many options out there — some are good and most are bad. I can't tell you how many business books just plain stink. Conferences and seminars which rehash the same tired and hackneyed syllogisms. Speakers who give a small iota of what they really know and suck you into a quagmire of fees, charges and upsells.

I totally understand your ambivalence. But coaching is an incremental process — small changes, small steps, and big gains happen all the time. You'll know within the first or second session if coaching is for you.

They're afraid of actually being successful and their entire life changes.

This is the big one. See my recent post on 'fear of success' — most people are afraid of actually reaching their goals and dreams because it will radically change their life. And this is scary.

The best part about coaching: The first session is FREE. Most coaches offer a complimentary session to introduce coaching. Coaching is a fit — it has to 'fit' for you AND the coach has to see a good 'fit' for their business.

Try it — you might like it.

How Do You Coach Your Team?

I'm a coach. I've been working with executives and business owners for over 10 years. Prior to that, I managed large teams in Fortune 500 companies throughout the nation. I found early in my career that it was easier to motivate my staff with carrots rather than the stick. Get them to see the big picture, how they are contributing to it, and how together, we can best leverage their strengths and talents.

Today, when I coach clients, I use something I call the "Three P's". They are:

1. Push — I push you. I am there to get you to step out of your comfort zone. To get you to take action. To get you to stop procrastinating on those things you know you need to accomplish. Not a hard shove, but a gentle push.
2. Partner — I partner with you. I am here to brainstorm, help with obstacles, think clearly about opportunities, handle rejection, and help you think factually without all the emotion. I also help people with their blind spots that they might not see.
3. Plan — I help you plan. When you go on a trip, you have a destination and a route. You should have the same process for your career. What do you want to accomplish (what are your goals?) and what steps/activities/tasks do you need to do to get there? Not 20 pages, just one page. Keep it simple and actionable.

That's it.

What kind of techniques do you use that are especially effective to coach your team to do their best?

The Man Who Is Changing The World.

By himself. Salman Khan is the founder and faculty of the Khan Academy. He started the Khan Academy as a way to tutor his cousins remotely — while he was a hedge fund analyst in Boston, and they were students in New Orleans.

He started posting videos on YouTube, and more and more people kept watching. It was clear there was a huge unmet need, so Sal left his hedge fund job and started Khan Academy with the mission of providing a free world-class education to anyone, anywhere.

Here's his impact:

Sal holds an MBA from Harvard Business School, where he was the president of his class. He also attended MIT, where he received 3 degrees: a Masters in Electrical Engineering & Computer Science, a B.S. in Electrical Engineering & Computer Science, and a B.S. in Mathematics.

The Khan Academy is a not-for-profit with the mission of providing a world-class education to anyone, anywhere. Here's someone you might recognize touting his achievements:

He did this by himself. In a closet office. Using a computer.

Now let's turn that lens inward. How can you change the world? How can you change your life? How can you change your career? Like Salman, it just takes one Idea and Action.

What can you plan today, to then take action tomorrow, and change your situation?

Staying in the Game With Help on the Sidelines.

A great WSJ article by Sarah Needleman, who has interviewed me a number of times — Enjoy! Executive coaches report steady demand for their services despite the recession. Individual and corporate clients say the one-on-one counseling is critical for career success, especially during tough economic times.

Coaches typically are hired by companies, at $300 an hour or more, to hone the management or communication skills of senior leaders and rising stars. Even with the recession, many coaches say some companies are retaining their services to help them get lean and efficient. Coaches also said they are seeing an increase in individuals hiring coaches on their own.

Eric Chaffin, a 38-year-old partner at law firm Bernstein Liebhard LLP in New York, has paid coach Dee Soder out of his own pocket on a retainer since 2003, and has no plans to stop. "In a down economy, it's particularly important to have someone on your side," he said. "Instead of 10 client opportunities this year, there might be five. You have to make each one count."

Mr. Chaffin said Dr. Soder, founder of the CEO Perspective Group, an assessment and advisory firm in New York, helps him with tough career and practice decisions. For example, in 2003, she helped him weigh job offers from private firms after his four-year stint as a federal prosecutor. He chose a law firm that represents plaintiffs in consumer and shareholder cases because he and Dr. Soder thought it fit well with his blue-collar family background. Last year, he shifted to another plaintiffs' firm, Bernstein Liebhard. Recently Dr. Soder advised him on how to work with clients who are hurting because of the recession. Mr. Chaffin said Dr. Soder gives him a different perspective than business associates. "Most lawyers think alike," he said. "She's helped me understand some of the characteristics of my clients and their motivations."

Executive coaches say they're being hired by more individuals like Mr. Chaffin, a trend that has helped offset tighter budgets at some corporate clients. Dr. Soder says the number of her clients who are individuals paying on their own has nearly doubled since November. Wendy Alfus-Rothman, founder of Wenroth Consulting Inc., a New York executive-coaching firm, said more individuals are scheduling monthly, rather than quarterly, sessions.

A 2007 study commissioned by the International Coach Federation pegged annual revenue world-wide for the industry, which includes life, career and executive coaches, at $1.5 billion, with about half the study's 5,415 respondents in the U.S. Of the respondents, 58% reported executive coaching as their specialty.

Coaches say many companies still use their services to retain top talent and support senior leaders while coping with smaller staffs and recession-starved budgets. Amber Romine, director in global human capital at consultancy PricewaterhouseCoopers LLC's Washington, D.C., office, said she fields a steady stream of requests from clients looking for referrals to executive coaches. Gene Morrissy, a management psychologist at RHR International, said demand in the executive-coaching practice of the Wood Dale, Ill., organizational-development firm is up 10% from a year ago.

Denver telecommunications provider Wide Open West Inc. in January canceled merit raises for this year and suspended company matching contributions to employee 401(k) plans. But this year the company will spend $25,000, about what it spends every year, on coaching for three managers. "Our fundamental belief is you have to develop your greatest assets, which are your people," said Colleen Abdoulah, chief executive.

Humana Inc., a Louisville, Ky., health insurer, also is protecting its coaching program. Humana this year will spend between $17,000 and $30,000 for six months of sessions for each of about 50 senior employees, said Jeff Nally, who heads the firm's executive-coaching initiative. The meetings cover areas such as how to build an executive presence, communicate ideas and influence others. "Even in a recession, developing talent in key roles is still important," said Mr. Nally.

Still, Humana is trying to trim coaching costs, which totaled about $25,000 to $50,000 in past years. The company now encourages participants to conduct more counseling sessions by phone, which saves money on coaches' travel fees. And rather than hire outsiders to assess coaching needs, senior executives and human-resources leaders conduct assessments of more junior employees, which cuts the length of engagements by an average of three months.

Some small-business owners use coaches as sounding boards. Nancy A. May, president and chief executive of BoardBench Cos. LLC, a four-employee advisory firm in Norwalk, Conn., pays her own way to meet periodically with Dr. Soder. Ms. May says she relies on Dr. Soder for honest advice."You wouldn't go to somebody junior and say, 'I've screwed up, what do I do?' she says.

Ms. May, 50, began working with Dr. Soder about a year ago on ways to improve her interactions with clients, among other issues. Sessions are held over the phone, and occasionally in person, twice a month for up to an hour. "At times I have a big personality and the enthusiasm can sometimes be off-putting to somebody who's more of an introvert," says Ms. May. "My coach is working with me to manage that based on the personalities of other CEOs or board people I might be working with."

Ms. May says she has noticed changes, particularly "how people are stopping and listening, and being drawn into a conversation with me a little differently."

Paula M. Zwiren, president of Allied Title LLC, a small title-insurance firm in Flanders, N.J., said she was inspired to seek coaching after attending a seminar led by a group of women business leaders. Ms. Zwiren, 33, meets quarterly with Dr. Alfus-Rothman for about two hours. "An executive coach helps you identify things that help you be in control of your destiny," she said.

Ms. Zwiren said Dr. Alfus-Rothman, whom she pays about $3,000 a year, has improved her communications skills. "You have to be very direct at the executive level, very concrete," she says. "She helps me with my power of persuasion."

Executives and senior professionals interested in executive coaching should research prospective coaches carefully because the industry isn't regulated, said Kay Cannon, a past president of the coaching federation and an executive coach in Lexington, Ky. "You want to make sure the individual has some kind of coach-specific training," she says. For example, many ICF members are certified as master, professional or associate coaches, which means they've undergone between 60 and 200 hours of training.

Ms. Cannon also recommends asking for referrals to past clients and getting a sense of whether you have chemistry with a coach before agreeing to a long-term commitment.

Too Busy? You Must Delegate.

The hallmark of a great leader is effective delegation. Effective delegation develops people who are ultimately more fulfilled and productive. Managers become more fulfilled and productive themselves as they learn to count on their staffs and are freed up to attend to more strategic issues. Delegation is often very difficult for new supervisors, particularly if they have had to scramble to start the nonprofit or start a major new service themselves. Many managers want to remain comfortable, making the same decisions they have always made. They believe they can do a better job themselves. They don't want to risk losing any of their power and stature (ironically, they do lose these if they don't learn to delegate effectively). Often, they don't want to risk giving authority to subordinates in case they fail and impair the organization.

However, there are basic approaches to delegation that, with practice, become the backbone of effective supervision and development. Thomas R. Horton, in Delegation and Team Building: No Solo Acts Please (Management Review, September 1992, pp. 58-61) suggests the following 9 general steps to accomplish delegation:

1. Delegate the whole task to one person. This gives the person the responsibility and increases their motivation. 2. Select the right person. Assess the skills and capabilities of subordinates and assign the task to the most appropriate one.

3. Clearly specify your preferred results. Give information on what, why, when, who, where and how. Write this information down. 4. Delegate responsibility and authority. Assign the task, not the method to accomplish it. Let the subordinate complete the task in the manner they choose, as long as the results are what the supervisor specifies. Let the employee have strong input as to the completion date of the project. Note that you may not even know how to complete the task yourself -- this is often the case with higher levels of management.

5. Ask the employee to summarize back to you. Ask to hear their impressions of the project and the results that you prefer. 6. Get ongoing non-intrusive feedback about progress on the project. This is a good reason to continue to get weekly, written status reports from all direct reports. Reports should cover what they did last week, plan to do next week and any potential issues. Regular staff meetings provide this ongoing feedback, as well.

7. Maintain open lines of communication. Don't hover over the subordinate, but sense what they're doing and support their checking in with you along the way.

8. If you're not satisfied with the progress, don't immediately take the project back. Continue to work with the employee and ensure they perceive the project as their responsibility.

9. Evaluate and reward performance. Evaluate results, not methods. Address insufficient performance and reward successes (including the manager's).

7 Ways to Be Happier at Work.

A recent report listed the happiest nations in the world. Guess what? The US didn't even make it into the top ten. So much for the American dream. Why are we so unhappy? Let's start by looking at the origin of the word. Happy is derived from the Icelandic word happ, meaning luck or chance. Is happiness then, by its very definition, elusive due its randomness? With that in mind, here are a number of suggestions that I hope can turn our collective frowns upside-down:

1. Smile. Turns out, smiling is directly linked to happiness. It may have started as a correlation but, over time, the brain linked the two. Don't believe me? Try this: smile (a nice big smile) and attempt to think of something negative. Either you will stop smiling or you won't be able to hold the negative thought.

2. Stop worrying. Worrying happens to be one of humanity's best traits. It is the underlying emotion behind foresight, planning, and forecasting. We worry because some future event is uncertain and that feeling is a cue for us to start thinking about how to address it. The problem is, we worry too much about things that are out of our control (like the economy, stupid). The US has one of the highest rates for mental disease and yes, worry is among the leading indicators. While it's true that there are plenty of things to worry about these days, take a deep breath, America, and stop sweating the small stuff.

3. Take a break. The US is one of the most overworked industrialized nations. But this is counterproductive for a nation of "knowledge workers." Overworking people to exhaustion is a horrible way to extract knowledge from people. Taking a break provides an opportunity to reflect and often it is during such times when the best ideas, our deepest insights, emerge. I insist on taking lunches out of the office; I insist that my colleagues do the same. Call it a siesta, naptime, or a mini-vacation. It works for many of the happier nations too.

4. Do things differently. Part of the problem at work for many people is boredom. We are stuck in a rut where we come in and do the same thing over and over and over again. Get your enthusiasm back by doing things differently. Make every effort to learn, to grow, and to challenge yourself. Take on more responsibility or attempt something you never thought you were capable of doing. Even if your responsibilities don't allow for much flexibility, try a different approach to your existing responsibilities.

5. Stop managing and start leading. If you're in management, you need to find ways to motivate and stimulate your employees. How? Stretch their minds. Empower your team by giving them more responsibility, more decision-making power, more autonomy. Equally important: be inclusive. Explain what is happening in the company as a whole and give your employees a broader perspective on how their jobs influence the overall business.

6. Delegate. One of the most destructive and counterproductive byproducts of the downsizing era is fear — many managers are scared to let go of control for fear that doing so will make them obsolete. I have news for you: if you feel that way, you already are obsolete. Being controlling is bad for business, not to mention bad for your physical and mental health. The best leaders always look for people better, smarter, and more capable than themselves. 7. Have fun. Here is some tough advice: If you don't like what you are doing, stop doing it. Life is too short to not have fun. I love what I do and when I stop loving it, I do something else. Even in this economy, you will be in high demand if you are good at what you do — and can do it with a smile on your face.

What are your tips for being happier at work?

How David Beats Goliath or When Underdogs Break The Rules.

Malcolm Gladwell is one of today's most innovative 'connectors' of knowledge. His most recent New Yorker article again proves he is the master.

Gladwell again uses history to reinforce his argument that with the proper planning and doing something different — something that your opposing team (i.e., competition) isn't expecting — even though you are the underdog — You Will Succeed.

Enough of my blather — go read this great article!

The Best Kept Secret In Business.

It boggles the mind. I can't tell you how many times in my career as an adviser and coach to executives that I've heard phrases like:

• "You're a lifesaver Rich — I don't know how I could have done this without you."
• "You're there when I need you."
• "You helped me reach farther than I've ever reached before."

But I'm not here to extol my accolades . . . I just wanted to let you in on a little secret many executives use to climb up the corporate ladder and stay at the top for a very long time:

They all have a Personal Coach.

You would be quite surprised how many of us are out there working in the background, helping our clients jump from one great opportunity to another, celebrate success after success, and have fun doing it. Oh — and along the way making gobs of money.

If you just asked them if they have a coach, you would be surprised by their answer.

So I have a little bit of homework for you to do next week:

Sit down and think of the most successful person that you know. Call them up. Ask if they have a coach.

They probably do.

4 Ways To Coach Your Team.

"Coaching isn't an addition to a leader's job, it's an integral part of it." - George S. Odiorne 1. Pay attention to the middle stars. Avoid the trap of focusing only on the "superstars" (those with exceptional performance) and the "fallen stars" (those with significant performance problems). Most people shine somewhere in the middle.

2. Schedule a short meeting with each of your direct reports once every two to three weeks. Discuss their work in progress, provide feedback on how they're doing, and ask how you and others can contribute to their success.

3. Go back to school. Read articles or books, watch videos, listen to audio books, or attend a workshop that deals specifically with coaching techniques. Then apply what you learn.

4. Build an 'Everyone's A Coach' Environment. Begin by identifying the characteristics and behaviors exhibited by good coaches. Then ask everyone for their commitment to practice those behaviors. Consider providing coaching skills training to help each person assume their new coaching role.