Your Smile Is Your Logo.

“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.” — Jay Danzie

Too often, we tend to hide our real connecting abilities with brochures, pamphlets, websites, Twitter, Facebook, Instagram, and a myriad of other distractions. Not that they are BAD per se, but they sometimes get in the way of what REALLY counts.

SMILE: 
When you first meet someone, do you project a REAL smile? 

Are you genuinely happy to meet them? Or are you faking it? Step back and understand WHY you might not be fully engaged in making a new friend. Are you insecure? Are you tired? Are you distracted? The more present you are when connecting with people, the more successful you'll be in life because you are projecting true authenticity. You’re there to make a new friend.

PERSONALITY: 
How can you kick up your personality? 

Most people think they can't — the personality they have is the one they're always going to have. That's bunk. You can change your personality instantly by kicking up your enthusiasm, engage your body language, pump up your patter — talk faster, a bit more forceful, change the intonation frequently. Act like you are excited to meet them and learn all about them. Make connecting stick.

MAKE THEM FEEL GOOD: 
Take a genuine interest in the other person you're connecting with.

Ask powerful questions, "What new things are you doing this year? How are they turning out?" Ask lots of questions and really try to understand who they are, what they do, and how you can help them. Follow up with my favorite three-word phrase: “Tell me more!"

"The more goodwill you spread out into the world, the more it will circle around and come right back to you.” — Rich Gee

Deliver Life-Changing Presentations Every Time.

Some people love to give presentations. Some people hate it. Most people fall somewhere in between these two points on the presentation spectrum.

What outcome do you want from your presentation? A decision? Enthusiasm for a idea? A sale? A way to present bad numbers so they look good?

I've given thousands of presentations — from a small status update for my division, or an 850+ audience at The Hartford Insurance Company, all the way to major sales presentations to McDonald's and Home Depot.

It could be a myriad of things — but all great presentations have a few critical areas where they excel — Purpose, Resonance, Enthusiasm, Experience, Narrative. Let's look at each one and how it impacts your presentation:

Purpose - Why are we here?

I can't tell you how many presentations I've been to where two minutes into the presenter speaking, I'm already lost. They've given me no semblance of what they will be covering and some basic guideposts to gauge where we are in the presentation.

How to fix: One of your first slides should cover a brief summary of what you will be speaking about and what you expect from the presentation. Something as simple as: "Today, I will be covering why we should begin to move all of our executives onto iPads. I'm going to cover the current state, impact, and desired state of our mobile systems." It's that easy.

Resonance - Win your audience.

You are not reading out test scores — you're trying to sway your audience to feel for your position. So empathy and communication play large parts in how you give and relate your presentation to your audience. One definition of resonance is 'a quality of evoking a response'. Your job is to feel for your audience — understand how they are absorbing the information you're presenting.

How to fix: Keep scanning the audience — watch body language — see if they are engaged or distracted or puzzled. If they are checking out — get them involved — ask questions of the audience. Ask for their opinion and get them to raise their hands. Also, move around — engage all parts of your audience — get down to their level. Ask 'WHO' questions — "Who has this problem?" "Who would like to go first?". Ask 'WHY' questions — "Why do you think this is happening?" "Why did he react that way?"

Enthusiasm - Rally the troops.

Here's a little secret: All presentations are 90% Broadway. They're performances. Why? The more your audience is emotionally engaged in your presentation, the more likely they are to like it, take away key information, and tell others about it. If you just stand there and recite slides, they're going to check out, miss key information, and tell everyone you stunk.

How to fix: You are an evangelist of information. Live and breathe your info — get them excited about it too! Smile, raise and lower the tonality of your voice, and move your hands to make points. If you aren't excited about what you're speaking about, who will be?

Experience - Show them your stuff.

You need to know your topic. Many speakers get up and immediately venture down unchartered territory. When one errant question arises, they sudden fall silent or stumble with an answer. You have to know your topic cold.

How to fix: Keep your presentation on point — less is more. Stick to your topic and hammer all points of it — be prepared — anticipate most of the questions that will be asked. If you don't know something — say it: "Wow, that's a good question. I don't know, but I can find out. Let's talk after the presentation." It's that easy.

Narrative - Tell them a story.

Just spilling out facts will not help you with the other four areas. You have to relate stories - people LOVE stories.

How to fix: Tell stories. I usually incorporate at least 1-2 stories during a presentation. Make sure they stay on topic, are interesting or funny, and can be told in less than two minutes. Pick a situation in your career, someone who made a positive impact on you, or an item you found in your research. One caveat — too many stories about you will bore the audience.

P.S. If you’d like more information about how I deliver powerful presentations - Let’s talk. I’ve worked with thousands of business owners and executives and find this is a perfect way to start a coaching relationship — sign up to schedule a live, free coaching session. It's not just the mechanics — it's building confidence and knowing you can knock it out of the park.

You Can Be The Best You Can Be.

I came up with a simple and powerful tool the other day. I was standing in my office in front of a large Post-It notepad sheet with a red sharpie in my hand (red delivers intention!) — and the ideas just flowed. What did I come up with to help you be the best? To be the best you can be, there are four stages to success — Find Me, Want Me, Sell Them, Close Them. This works for the corporate executive, to the aspiring entrepreneur, all the way to the person in transition. It's simple, it's direct, and it works. Let me explain each one:

STAGE ONE: FIND ME

We go through our lives partially hidden to key influential people and once-in-a-lifetime opportunities. We either sit at our desk toiling away, make cold calls to people who don't want our services, or hide at home and send out electronic résumés to closed positions. And we wonder why we aren't moving up, getting the best clients, or landing that dream job. It's frustrating.

The best businesses are easy to find - a big sign, the best location — the ability to stand out and be a billboard so millions of people can see you:

• Executive: When was the last time you introduced yourself to the leaders in you organization? Do they know you?

• Business Owner: New signage, new website, new branding — getting out and touching lots of people?

• Transitional: Keywords on LinkedIn, writing articles, hitting industry meetings, hitting the library?

STAGE TWO: WANT ME

Okay — now we are being seen by the powers that be. What do we do now? We want them to WANT US. How do we do that?

You need to develop your own personal brand that will engage your audience and get them to see your ability, your product, and your talents:

• Executive: What can you do to really help your company? If you've done it, do you brag about it? Be bold.

• Business Owner: What one thing do you do that can change people's lives or fill a hole in their life? Spotlight your brand.

• Transitional: Polish your image and brand - hit the gym, change your fashions, and show them what you can do for them. No begging.

STAGE THREE: SELL THEM

They've seen us and they want us. It's time to sell them and show them we are the best choice (this is where most fail).

You need to develop an iron-clad delivery that will make them better understand what you can do for them and that you're the only person on this earth who can do it. Find the BURNING issue that keeps them awake at night and show them how you will solve it.

• Executive: Think big - what are the real issues your company/industry are facing right now? Figure out some powerful solutions.

• Business Owner: Who are your biggest/best customers? What aren't you doing for them that will change their life?

• Transitional: It's not what you did - it's what you can do for them RIGHT NOW. Pinpoint what that is and deliver it.

STAGE FOUR: CLOSE THEM

Everyone forgets this one. They market, produce the itch, and make the sale — then they forget to close or leave them hanging.

Once you've sold them — get them to sign on the dotted line. Don't feel that it's their job to jump into the boat after you've hooked them — take them off your line and place them nicely in your cooler.

• Executive: Once they are interested in you — try to offer yourself to help them with a major initiative or pitch. You have the time.

• Business Owner: Once they are sold — make the closing process simple, easy, transparent, and fluid. It should be pleasurable for the customer.

• Transitional: Ask for the job. Get them to commit. Show them that you can leave for a better opportunity. Sign on the dotted line.

If you stick to this method and produce key deliverables for each stage — I promise you — you will be THE BEST YOU CAN BE.

Networking Sucks.

There — I said it. Networking sucks. Anyone who likes networking isn't networking, they're connecting (stick with me).

Anyone who hates networking is probably networking. And doing it badly.

If you meet someone and they try to 'sell' you on their product or service, that's networking. What they really should be doing is connecting. Connecting is where you try to 'connect' with that person. Where . . .

• You take a concerted interest in who that person is and what they do.
• You get them interested in you (not your business).
• You get them to feel your passion, intensity, enthusiasm, confidence, single-minded purpose, & fearlessness.
• The feeling we’ve won the game before it starts.

Because if I bumped into someone who portrayed half of those qualities — I most certainly would want to get to know them better. And help them. And mention them to my clients.

If You Aren’t Fired With Enthusiasm, You’ll Be Fired With Enthusiasm.

“If you aren’t fired with enthusiasm, you’ll be fired with enthusiasm.” – Vince Lombardi The funny thing is, it happens ALL the time. And people wonder . . . ‘What Happened?’:

• I went to work every day.
• I was there on time.
• I did what they told me to do.

It’s all about PERCEPTION. I know I’m going to get a lot of flak for say it, but it really comes down to how your superiors, your clients, your colleagues, and your team perceive you.

You can be the hardest working individual. The smartest. The fastest. You might be the only one on the block who hits their numbers.

But when the chips are down, you are shown the door. Or the client cancels their contract.

Here’s a little secret: It’s how others perceive your ENTHUSIASM.

• Are you a cheerleader? Are you positive (and not negative)?
• Do you take on your responsibilities with gusto?
• Do you deliver them on time AND let others know about it?
• Do you BRAG?
• Do you ask for more work?
• Do you help your boss/client with their burning issues?
• Are you constantly thinking outside of the box?

It’s not only your enthusiasm that makes a difference, it’s how others feel, encounter, and experience your enthusiasm.

My son was told by his teacher one day to add more ‘pizazz’ to his class presentation. “Go outside of the box – make it memorable.” So he did — he thought of ways to make it more engaging and fun — and he got an ‘A’ on it. How can you add ‘pizazz’ to everything you do? (by the way – he now adds ‘pizazz’ to everything he does).

Take a second and think of the most enthusiastic people you know. You know — the one who hits their desk on Monday with a smile, dives right into their work, always has a positive thing to say about the company AND never gossips.

How is their career doing? Are they on the hot projects? Do they have a 'ton' of clients? Are they invited to the cool meetings? Are they asked out to lunch by upper management? Are they asked to speak at major functions?

They probably are.

Today’s homework: How can you add just a little bit of pizazz to your job today?

My Seven Favorite Motivational Videos.

Every year, I try to think of something to give away to all of my clients, colleagues, and friends. This year, I would like to offer up my Top 7 motivational videos I watch regularly to help add a little bit of energy and enthusiasm to my life.

I know you'll enjoy them — so without further ado (and in no special order) . . .

1. 5'7'' White Kid Dunks After 6 Months Of Training.

2. Meet the Gutsy Dad That Started a Car Wash to Help His Son Find Purpose.

3. We Stopped Dreaming - Neil deGrasse Tyson.

4. TED Talk: Your Body Language Shapes Who You Are.

5. Jack LaLanne truly was ahead of his time. Here he is speaking on "The Secret of Happiness."

6. What will your last 10 years look like?

7. This is Water - Commencement Speech by David Foster Wallace

Extra Credit: Rise & Shine! The Ultimate Motivational Clip.

Good Service vs. Bad Service - A Parable.

Once upon a time there was a coach. He woke up every morning at 4:30 AM and worked until 5 PM. Some days he worked at his office in Stamford — some days he worked at his home office.

Some days he coached all day long with wonderful clients — some days he was on the road connecting with old and new friends to build his business.

During these wonderful times, this coach would make a small detour and pick up a few foodstuffs for his family (it's the least he could to to help his ravishingly beautiful and infinitely smarter wife).

This day, he stopped off at a supermarket, let's call it Supermarket 'A'. Everywhere Rich went in Supermarket 'A', if he saw an employee stocking the shelf or walking by, they would greet him with a smile and ask if they could help him find something. Many times, they would comment on an item he was purchasing and offer positive comments on how to use it. The store was clean, well-stocked, and had a homey, comfortable feel about it.

Supermarket 'A' provides a station where one could sample new foods and most of the time, the offerings were incredible where the coach would just have to buy the spotlighted item. And today he would do just that.

The best part of this coach's visit was checking out. First, there were three registers open and one of the employees immediately caught the coach's eye and asked, "Ready to check out? I can take you over here!". As they unloaded his cart and scanned each item, they engaged the coach in conversation about some of the items he was purchasing and how his day was going so far. They profusely thanked the coach for bagging and encouraged him to fill out a ticket (a drawing for a free gift certificate) because the coach brought and used his own bags.

With a hearty good-day from the Supermarket 'A's employee at the register, the coach had an extra spring in his step rolling his carriage to the car.

The next day, the coach had to stop at another supermarket, let's call it Supermarket 'B'. Everywhere Rich went in Supermarket 'B', his aisle was blocked by multiple large, wheeled pallets full of boxes. The employees unpacking the boxes all had a unique air that the coach would describe as 'depressed and angry'. They rarely moved out of the way, grunted when they had to and filled in each aisle making travel a torture course for every shopper. Each aisle was dirty and the lighting resembled the inside of a refrigerator — blinding, florescent white.

When the coach reached the pharmacy to pick up a prescription (no worries - it's an allergy) — he had to wait in line (5 customers deep) and watch the pharmacist work behind the counter, answer phone calls, and ultimately step out and assist the next customer. Where it should have taken the coach 2-3 minutes to complete a simple pick-up transaction, he was in line for approximately 12 minutes. That's a long time to spend standing in line. Honest.

Finally, when it was time to check out, there were only three (out of 15 registers) open and all three had lines 5-6 people deep. The coach chose the self-checkout register, scanned his frequent shopper card to get normal pricing on his items, and began to unload, self-scan, and pack up his items in his bag. Guess what? Three items in, the scanner encountered a problem and required a manager to login, reset, and allow the coach to purchase his five items. Unfortunately, there was no manager to be found, so the coach had to wait until one appeared from their break.

With a hearty FU from Supermarket 'B', the coach had an extra slog in his step and rising, burning anger in his neck rolling his carriage to the car.

All kidding aside, what's going on here?

1. One establishment gets it, one doesn't (or just doesn't care).
2. One has engaged and enthusiastic employees, and one doesn't.
3. One has the layout and logistics of selling food nailed, and one doesn't.
4. One had a comfortable, homey feel and the other a dirty, clinical atmosphere.
5. One had reasonable pricing and great quality, the other high-prices and questionable quality.

Now you might ask, why does the coach shop at Supermarket 'B' and not all the time at Supermarket 'A'? Proximity and convenience. 'A' is far away and takes 30 minutes of drive time. 'B' is five minutes away.

There are a number of lessons to learn here today:

1. Availability and convenience do play a major part in consumer's choice. Time sometimes trumps quality, service, and price.
2. The way you treat your customers, with even the simplest of transactions, impacts their shopping experience. Bad employees do hurt you.
3. Even though people want choice and change, they also like consistency. They don't want to be inundated with 100's of items. Make it easy and simple.
4. Making customers wait should be avoided, not embraced by your organization. Even DisneyWorld makes waiting fun.

What's the moral of the story? The coach should (and will) plan out his shopping each week and endeavor to hit Supermarket 'A' on a regular basis.

Get More Energy & Enthusiasm During The Day!

I've been noticing many of my clients, colleagues and friends inquire how I have so much energy and enthusiasm during the day. Here's my secret:

I wake up at 4:30 AM every morning. It's that easy.

Now you might be saying . . . "Rich, are you CRAZY? 4:30 AM? You are INSANE!!!!!" Maybe. Maybe not.

When I worked in corporate, I woke up at 4:30, showered, got dressed, and commuted one hour and hit my office by 6 AM. I started working and got in 3 hours of work before other people officially started at 9 AM. So when I left at 5 PM, I didn't feel bad at all - I actually was working (in office timing) until 8 PM every night. My superior knew (and most of my peers and clients in the UK and AsiaPac).

For the past 10+ years, I've run my coaching business and this model works SO WELL for me. I get SO MUCH done every morning and have more than enough time to coach my clients from 7 AM to 5 PM.

I also go to bed around 9:30-10 PM. What else would I do? Sit around and watch TV? What a waste of time.

I leave work at 5 PM, get home by 6 PM, and spend 3-4 quality hours with my family making dinner, cleaning up, helping with homework, and doing small chores around the house with my wife (we do things together).

So next time you say to yourself . . . "I don't have any time!" You actually do — it's how you use it.

Deliver Life-Changing Presentations Every Time.

Some people love to give presentations. Some people hate it. Most people fall somewhere in between these two points on the presentation spectrum.

What do want to most from your presentation? A decision? Enthusiasm for a idea? A sale? A way to present bad numbers so they look good?

It could be a myriad of things — but all great presentations have a few critical areas where they excel — Purpose, Resonance, Enthusiasm, Experience, Narrative. Let's look at each one and how it impacts your presentation:

Purpose

I can't tell you how many presentations I've been to where two minute into the presenter speaking, I'm already lost. They've given me no semblance of what they will be covering and some basic waypoints to gauge where we are in the presentation.

How to fix: One of your first slides should cover a brief summary of what you will be speaking about and what you expect from the presentation. Something as simple as: "Today, I will be covering why we should begin to move all of our executives onto iPads. I'm going to cover the current state, impact, and desired state of our mobile systems." It's that easy.

Resonance

You are not reading out test scores — you're trying to sway your audience to feel for your position. So empathy and communication play large parts in how you give and relate your presentation to your audience. One definition of resonance is 'a quality of evoking a response'. Your job is to feel for your audience — understand how they are absorbing the information you're presenting.

How to fix: Keep scanning the audience — watch body language — see if they are engaged or distracted or puzzled. You'll know. If they are checking out — get them involved — ask questions of the audience. Ask for their opinion and get them to raise their hands. Also, move around — engage all parts of your audience — get down to their level.

Enthusiasm

Here's a little secret: All presentations are 90% Broadway. They're performances. Why? The more your audience is emotionally engaged in your presentation, the more likely they are to like it, take away key information, and tell others about it. If you just stand there and recite slides, they're going to check out, miss key information, and tell everyone you stunk.

How to fix: You are an evangelist of information. Live and breathe your info — get them excited about it too! Smile, raise and lower the tonality of your voice, and move your hands to make points. If you aren't excited about what you're speaking about, who will be?

Experience

You have to know your stuff. Many speakers get up and immediately venture down unchartered territory. When one errant question arises, they sudden fall silent or stumble with an answer. You have to know your topic cold.

How to fix: Keep your presentation on point — less is more. Stick to your topic and hammer all points of it — be prepared — anticipate most of the questions that will be asked. If you don't know something — say it: "Wow, that's a good question. I don't know, but I can find out. Let's talk after the presentation." It's that easy.

Narrative

Just spilling out facts will not help you with the other four areas. You have to relate stories - people LOVE stories.

How to fix: Tell stories. I usually incorporate at least 1-2 stories during a presentation. Make sure they stay on topic, are interesting or funny, and can be told in less than two minutes. Pick a situation in your career, someone who made a positive impact on you, or an item you found in your research.

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. If you’d like more information about how I deliver powerful presentations - Let’s talk. I’ve worked with thousands of executives and find this is a perfect way to start a coaching relationship — call or email me to schedule a complimentary session.

Get Ahead & Have Fun At The Same Time.

I coached a client this morning and got them focused and targeted. I thought I'd share it with you: I call it ENERGETIC ENTHUSIASM.

Let's say you have a strict deadline to deliver — 30 days to complete your task. So you have to get off your butt and get it done.

FACT: Dig deep into your well and pull out the energy to get things done quickly. But you also have to couple it with a deep sense of true enthusiasm to ensure you don't run out of steam halfway through.

The bad news: It's hard to start.

It's like a lawn mower in the back of your shed — you need to use it, but you haven't pulled the cord for years. It might take 5-10 minutes of pulling, sweating, and swearing — but when it's complete — it's running and you are off cutting grass.

The good news: It's easy to maintain. Once you start the enthusiasm engine, the energy just flows from all of your pores. Ideas flow, people are caught up in the maelstrom, and you just keep going, going, going.

The only caveat: Stay away from energy vampires. They are (in no real order):

• Gossipy colleagues and friends
• The piles of paper, to-do's, and mess in your office (you need this guy)
• Family members who complain
• The news, media or any resource that thrives on bad news
• Surfing - set a specific time to surf and then get off the web

Energy vampires will sap your energy in no time flat. Keep the enthusiasm cycle moving & keep your energy up. Here are some energy service stations:

• Exercise - do anything, go for a walk, workout, anything - get a personal trainer.
• Music - get your favorite jazzy tunes and listen - iTunes
• Motivational speakers - Zig Ziglar, Anthony Robbins, Gary Vaynerchuk
• Dance/Sing - move your body and your voice, do Zumba!
• Meet energizing people - say hello to everyone and wish them a great day, go here.
• Spiritual - Go to church/temple/mosque/meetinghouse - commune with God
• Meditate - If you don't know how - check John Mercede out
• Brainstorm with your team or boss - go offsite and think outside of the box

Don't just get a little energy — couple it with enthusiasm. Don't just get a little enthusiasm — bind it with energy.

You won't know what hit you, your career and your life.

What do you do to develop your Energetic Enthusiasm?

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. How did you like this article? Let me know. Are you interested in what I can do for you? Let’s talk. I work with people from all over the world who need to fill up their energy service stations — call me to schedule a complimentary session.

How To Become ‘Unfireable’ – Part Two: Hustle.

I was listening to Zig Ziglar the other day in my Automobile University and his latest podcast touched a nerve: "In good times, there are people who do well and people who do badly. In bad times, there are people who do well and people who do badly. Step back and look at this . . . it's not the economy, it's YOU. The people who have the attitude and the drive do well."

I have another word for it: HUSTLE

HUSTLE is made up of these four qualities:

1. Drive - Develop the mental and physical force to move mountains
2. Enthusiasm - Develop an excitement for all you do
3. Attitude - Stay positive and never let things get you down
4. Focus - Stay clear on your goals and how to get to them

It's interesting our four qualities spell the word DEAF.

You need to be deaf to those who try to derail you from HUSTLING. Those who say:

• "You can't do that."
• "I hate this place (and you should too)."
• "That's not the right way to do it."
• "We don't do it that way here."
• "You're wrong, I'm right."

If I received a dollar for every time I heard one of these phrases during my 20 years in corporate, I would be an even richer man today. These people are all over the place and it's usually their job to tear you down, hold you back, and stop you so they can take your place.

TAKEAWAYS FOR YOUR CAREER

#1. Don't listen to the DERAILERS. Stay true and HUSTLE.

#2. When you get down, figure out what area of DEAF will energize you again.

#3. Keep HUSTLING. Develop behaviors to ensure you never stop.

How do you hustle on the job?

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. If you want to learn HOW to hustle more efficiently and effectively, let's talk. Current clients already know this (and they have it built into their action plans). If you’re not a client . . . grab your spot now before all the spots for October are taken.

Extreme Mojo (or Driving On The Corporate Autobahn).

The other night, I played Call of Duty—Black Ops with my son on his new Xbox 360 (with Kinect!). It's an amazing system — and it's quite entertaining. Unfortunately, I played it all wrong — or at least that's what my son told me (vociferously). I either camped out in one spot and picked everyone off like a sniper, or I ran blindly into the fray as fast as I could shooting everyone in sight. As I was reprimanded by my son, the 'right' way to play is to move slowly and shoot strategically at your enemies. I disagree ;)

What if we migrate this idea into business? There is a theory of moving slowly and acting strategically to hit your deadlines and vanquish your obstacles.

Have you ever started to pick up significant momentum during a project, moving faster and faster, leaving everyone behind? Where your team all aligned behind you like a Lionel train set all chugging faster and faster, and no one dared to get in your way? It's call MOJO.

I see this happen often with executives and businesspeople who have a clear vision of purpose. No one, and I mean no one, will get in their way. They drive forward and make things happen when they want them to happen. Even if the 'human obstacles' complain to upper management, no one wants to get in the way of this speeding train.

You need a few things for Mojo to occur:

• A crystal-clear vision - all mapped out with alternate directions.
• Quick thinking - you must think 3-4 steps ahead of everyone else.
• A good lay of the land - anticipate all the obstacles that might come from other departments or people.
• Firm foundation of support - a few superiors, peers, and subordinates who believe you can do it.
• Energy - the ability to quickly pick oneself off the ground, dust yourself off, and start running.
• Enthusiasm - it's infectious - you need to convert lots of friends, admirers, and help from high places along the way.

I've seen (and had) this Mojo many times in my career. It's beautiful to watch everyone scurry out of the way (but take notice) of a fellow colleague driving on the corporate Autobahn at 180 mph.

Have you ever accelerated past the speed of light at work? What happened? What surprised you?