Top 10 Clear Signs It's Time To Quit Your Job.

Here's my Top 10 (in no real order of importance) list why you should probably quit your current position and move on:

1. You start looking forward to the weekend on Wednesday (or even worse, Monday). This is the typical, "I can't stand my job and I love my weekends behavior". Face it, you are going to spend a LOT more time at work during the week — start enjoying that environment too. If you don't like what you do, your boss, the people, the commute, etc. — change it.

2. Sunday night is the loneliest time of the week because you have work the next day. If you hate going to work where it begins to affect your weekends, it's time to start looking for greener pastures.

3. You find yourself mired in mundane tasks at work - you're not working on exciting and challenging projects. It happens to the best of us — sometimes we need a career 'reset' button to help us re-focus on what's really important and where we want to take our career.

4. Everything is becoming SOS - same old stuff - day in, day out repetition. If you're just wrapping the same old chocolates every day — it's time to go.

5. You never ask for guidance or advice anymore from your boss. You've grown out of your role. This is a telling sign — you've outgrown your manager. They don't have anything else to teach you — and to be successful, you have to keep learning.

6. Everyone around you is as unmotivated and depressed as you are. Oh-Oh — either management is not doing their job or the company is ailing. Time to look for healthier stock.

7. Your superiors begin to take long lunches and start to leave the company. They know something you don't know. That's a clear sign you're about to be acquired, broken into small chunks, or obliterated into the atmosphere. Start planning your exit strategy.

8. Sales are down, the company hasn't rolled out anything new in the marketplace for a long time, and your competitors are hitting new heights. Things might turn around, but then, they might not. It's up to you if you have the time, temerity and patience to wait.

9. You can't get anything accomplished, projects are never approved (or cancelled mid-term), or your division is distracted by crazy hail-mary launches that never work. That is one of the most frustrating parts of corporate work — the lost years — the lost projects — and eventually, the lost people. If you find you're giving 150% to all of your work and for some reason, they're cancelled, postponed, or put on the shelf, it's time to step back and assess. Not only does it suck, but it cuts right to the bone of any performing professional to see your blood, sweat and tears wiped away in a matter of minutes. Time to go.

10. Things don't feel right - your salary has been stagnant for years, bonuses are anemic, and you find yourself surfing a lot on the web. Any one of these three are a clear indicator of a bad work situation. If you get more than one, start polishing your résumé.

Extra-Credit: Upper management employs a 'consultancy firm' to help them turn the ship in the right direction - always a clear signal something's wrong.

Most consultancy firms are brought in when management is either disconnected from the business or they are unable to develop a new business solution on their own. In my opinion, these consultancies are usually a band-aid for a more severe problem — they're brought in to calm the fears of investors and show Wall Street that the company is on-track to hit their fake targets.

In any event, there will be changes. Either The Bob's (watch this scene from Office Space) will come in and assess everyone's responsibilities and/or they will make broad spectrum changes that will probably impact your progress. Time to review your options and think about leaving.

The Best Time To Find A New Job Is When You Don't Need It.

In other words — Always be prepared to leave a job, because your employer is always prepared to leave you. More and more, many companies (not all, mind you) find themselves letting employees go for a number of different reasons. Too young/too old, too much/too little salary, old/new employee, old/new direction, high/low level position are just some of the myriad reasons why people are let go from their place of employment. Sometimes we find ourselves in the crosshairs and next thing you know, you're packing up your desk in a cardboard box.

"About six months ago i was offered a job from a supplier to my company, but I felt decently happy and comfortable working where I was. To my surprise I was laid off from work last week, and am now looking for a job."

You need to be prepared — here are the big six things I tell my happily employed clients to shield them from layoffs:

1. Keep your résumé/LinkedIn profile current and ready to go at a moment's notice.

2. Ask for testimonials when you finish projects/leave divisions/manager's move.

3. Embrace recruiters and interview — you never know what great position you might run into.

4. Develop a robust emergency nest egg (just in case).

5. Build your network — maintain past relationships and grow new ones with key people in your industry.

6. Most important — keep your skills current and focus on in-demand areas.

I hate to say this — the idea of living through a career with the same company seems to be long, long gone. Most people should expect to move at least every 2-3 years. If you don't, your employers will.

In addition, rarely will you experience major jumps in position/salary/benefits at the same organization. Most people experience larger percentage jumps when they move when they still have a job (check out this Forbes article). Waiting for a company to can you to get that severance package is a frequent strategy (especially if it's a big package), but your value in the marketplace is severely reduced.

By the way . . . if you're thinking, "I'm irreplaceable, they can't function without what I know" then you're underestimating an organization's willingness to protect themselves and make haphazard decisions based on human greed and emotions.

Day One on your new job is the first day of your new job search. Never stop looking for better. The minute your current employer doesn't need you, your butt will be out the door. Again, this perspective is not for all organizations, but it does cover the majority out there.

P.S. One final rule — Always backup key email, contacts, and project files (just in case). Most people forget how important this information is until they don't let you go back to your computer and walk you out of the building. So much of your potential portfolio when you're looking for a new job will be gone if you don't save it somehow. Be prepared and always back up to a personal thumb or external hard drive.

I'm So Busy!

Lately, I run into many people who constantly have the same refrain:

“I’m so busy!” or “It's crazy here!” or “I never have the time.” Or my favorite, “I’m so stressed!”

I hate to be critical (as a coach, it’s my job) - but it tells me a lot about you, your personality, and your work habits:

1. You don’t have control of your time or schedule.

People who run around like a chicken without its head tend not to instill confidence with their superiors, peers, team, or customers. What you are telegraphing is that you don’t have control of your schedule and activities. That tells me you’re spending disproportionate blocks of time on the wrong items (not urgent or important) and rushing through areas that are urgent and important.

2. You like to complain and invite people to your pity party.

I hate people like you. Like old people who complain constantly about their maladies, I (and all the people around you) really don’t care about your simple-to-solve issues. Stop using these excuses to complain about things that are happening TO you. Start taking responsibility and change your life by paying more attention to your schedule and priorititizing your activities.

3. You have bad work habits and don’t know how to streamline, delegate or retire duities.

And you’re never going to get a promotion. Too often, when my staff kept complaining about their duties, it told me that they aren’t frequently looking at their workload and streamlining tasks, delegating to their staff (or using technology), or the easiest, stop doing unimportant or lower-echelon activities.

Normally, I have tips after each area to help you stop doing bad things and start doing good things. This week I have one piece of advice: “Stop it.”

That’s it. Try to control you bad behaviors — stop complaining, start focusing on the urgent and important, and start streamlining/delegating/retiring secondary duties.

IF YOU WANT TO LEARN MORE — sign up for a free coaching session with Rich.

Is Your Team Stupid Or Lazy?

Okay - I'm being blunt here. But I think I have to — to get my point across. When your team works well — it's magic — wonderful — heaven.

Unfortunately, when one or more of your team-members drops the ball spectacularly — it's time for you to diagnose the situation.

There is a spectrum — on one end — LAZY — and on the other — STUPID:

• LAZY — They don't care. They don't want to do it. It's below them.

• STUPID — They don't know. They are unsure. They are stuck and scared.

Here's the rub — they can be both — They might not know what to do and are too lazy to find out or learn how.

So what do you do?

1. Diagnose where they are on the spectrum. Most of the time people are not lazy — they just don't know or are afraid of what to do.

2. Be hard on them to get a clear picture from them where the real OBSTACLE is. Be careful, people are touchy about this.

3. They need to realize their passivity is impacting you and their progress.

4. Show them that they need to step up, move from Stupid to Knowledgable, and get stuff done.

In the end, most people move from lack of knowledge to lack of effort (stupid to lazy). Rarely are people lazy — they usually lack direction, purpose, acknowledgement, or focus. Once you shine a light on their inactivity and show them where they need to go, they will start their engines and race to the finish line.

One Simple Phrase That Will Change Your Life.

"If the the grass is greener on the other side of the fence, it’s time to water your own grass." Stop trying to compare yourself to others if you always make yourself feel inferior. Stop trying to yearn for a better job, if you don’t first try to make your current job better. Stop making the same mistake again and again because you focus on others and not on yourself.

Stop trying to keep up with the Joneses in your career. Here are some simple tips to help:

How would you rate how effective you are at your current job?

Not how hard you work, how smart? Remember high school . . . do you get straight A’s? Do you do extra credit to ensure that your GPA is at the top? If not, you won’t do any better at your next job. Take night classes, read books, surf the web for knowledge . . . Start watering this lawn.

How many important people do you know in your company?

Outside of your company? Every lawn needs it’s fertilizer – in addition to watering, you need to add a healthy sprinkling of important connections to make your career grow strong.

Are you adding ‘pizazz’ to the current responsibilities you have?

Take a concerted interest in growing your own lawn first. Take work home and see how you can grow your own plot of land first – who can you influence, who can add fertilizer?

Maybe you need to trim your lawn.

Where can you cut? What activities or tasks can be dropped to focus on the more important responsibilities? Who can you delegate to? Hand off some responsibilities that others might want to do?

Are there old cars or rusting play-sets on your lawn?

Time to brush those errant tasks and hangers-on that tend to waste your time and affect the growth of your lawn. Clear out and retire the obsolete activities and the non-essential meetings that take your eye off your lawn.

Are there idiots at night driving on your lawn, making deep ruts with their truck?

Investigate, isolate, and take care of errant peers, bosses, and subordinates who are sabotaging your efforts to grow a strong and healthy lawn. Shut them out of meetings, don’t talk to them and if need be, escalate to the appropriate areas. Also, put up an electric fence around your property — if they decide to go driving again, they will get a real shock!

Try and take care of your own lawn first . . . you might have the best piece of property on the street and not know it until you take action.

How To Network Like A Pro.

Last night, I was invited to attend a gala event at the prominent investment firm in NYC. There were 500-600 people there to meet, greet, and listen to great speakers talk about the market.  I was invited by one of my past clients - so I didn't break in uninvited like I usually do. Just kidding.

Here are some key techniques that I used to make the night a fruitful and productive one:

1. Don't Go To Ask For Leads, Go There To Help People Get Leads.

So many people HATE networking. Why? When you go around a room full of begging for business and connections, it SUCKS. You have to change your perspective 180° and go to HELP people and not ask for help. You are there to connect — get to know them, understand their needs, and figure out how to help them.

2. Show Up Early.

Ensure that you actually get there and are parked safely way ahead of time. With traffic, wrong turns and accidents, you never know what will impact your travel. It also gives you time to get the lay of the land, see how people are dressed/acting, and talk to some of the support staff to learn about the building/event. My client actually scoped out the location the day before, got a guided tour of the building from security, and learned all about the history of the building - which he used as a talking point when he networked. BRAVO!

3. Wear Your Nametag The RIGHT Way.

Bring your own in addition to the one that they provide. Nametags are CRITICAL to the networking process. Unfortunately, most event planners get a big 'F-' when they design the nametag. Usually, your name (the most important item on the nametag) is too small and their logo is too big. Morgan Stanley did it right - my name was nice and big (even enlarging my first name) all to make it stand out and readable from a distance. I also had my personal nametag in my breast pocket of my suit - just in case they failed misarably with the layout. Also - pin/clip your nametag to your left lapel (right side if you are looking down). Why? When you shake hands with someone, it allows their eyes to follow up your arm to your nametag. Trust me - this is the best way for people to remember your name.

4. Triangulate Your Body.

When networking with a partner, many people tend to face one another. This is a huge faux pas. By doing this, you literally cut yourself off from everyone else and announce (with your body language) that any intrusion into your conversation is not welcome. My client and I actively 'triangulated' ourselves at a 45 degree angle when we spoke. This invited others to mingle in and introduce themselves without fear of intrusion.

5. Always Have A Free Hand.

Juggling a drink and an appetizer plate? Put one down. Always have a free hand to shake hands, make a point, or touch someone to enforce an idea. I can't tell you how many people bumble and juggle their drink/food when you first meet them. It doesn't leave a good first impression.

6. Act Like A Host.

Nervous about walking up to people and introducing yourself? Just act like a host - walk up, introduce yourself, and ask how their night is going. Or how the food is. Or is their wine up to snuff. They will never ask you if you are the host - they will just infer that you are an important person and you care about their welfare. A great way to start a professional relationship!

7. Always Talk About THEM.

Bottom line, who cares about you? Only YOU. So always position the conversation around the person you are talking to. Use my technique - Ask a question, listen, repeat. The more your ask questions, the more you learn about the person you are talking to AND the more that they are engaged into the conversation. This allows you to position and align any answers you provide to their interests.

There are so many more - but these are the best for now.

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. Want to expand your networking success? Let’s talk. I’ve worked with thousands of people who wanted to take assertive steps in this area — call or email me to schedule a complimentary session.

Image: Royalty-Free License from Dollar Photo Club 2014.

Good Service vs. Bad Service - A Parable.

Once upon a time there was a coach. He woke up every morning at 4:30 AM and worked until 5 PM. Some days he worked at his office in Stamford — some days he worked at his home office.

Some days he coached all day long with wonderful clients — some days he was on the road connecting with old and new friends to build his business.

During these wonderful times, this coach would make a small detour and pick up a few foodstuffs for his family (it's the least he could to to help his ravishingly beautiful and infinitely smarter wife).

This day, he stopped off at a supermarket, let's call it Supermarket 'A'. Everywhere Rich went in Supermarket 'A', if he saw an employee stocking the shelf or walking by, they would greet him with a smile and ask if they could help him find something. Many times, they would comment on an item he was purchasing and offer positive comments on how to use it. The store was clean, well-stocked, and had a homey, comfortable feel about it.

Supermarket 'A' provides a station where one could sample new foods and most of the time, the offerings were incredible where the coach would just have to buy the spotlighted item. And today he would do just that.

The best part of this coach's visit was checking out. First, there were three registers open and one of the employees immediately caught the coach's eye and asked, "Ready to check out? I can take you over here!". As they unloaded his cart and scanned each item, they engaged the coach in conversation about some of the items he was purchasing and how his day was going so far. They profusely thanked the coach for bagging and encouraged him to fill out a ticket (a drawing for a free gift certificate) because the coach brought and used his own bags.

With a hearty good-day from the Supermarket 'A's employee at the register, the coach had an extra spring in his step rolling his carriage to the car.

The next day, the coach had to stop at another supermarket, let's call it Supermarket 'B'. Everywhere Rich went in Supermarket 'B', his aisle was blocked by multiple large, wheeled pallets full of boxes. The employees unpacking the boxes all had a unique air that the coach would describe as 'depressed and angry'. They rarely moved out of the way, grunted when they had to and filled in each aisle making travel a torture course for every shopper. Each aisle was dirty and the lighting resembled the inside of a refrigerator — blinding, florescent white.

When the coach reached the pharmacy to pick up a prescription (no worries - it's an allergy) — he had to wait in line (5 customers deep) and watch the pharmacist work behind the counter, answer phone calls, and ultimately step out and assist the next customer. Where it should have taken the coach 2-3 minutes to complete a simple pick-up transaction, he was in line for approximately 12 minutes. That's a long time to spend standing in line. Honest.

Finally, when it was time to check out, there were only three (out of 15 registers) open and all three had lines 5-6 people deep. The coach chose the self-checkout register, scanned his frequent shopper card to get normal pricing on his items, and began to unload, self-scan, and pack up his items in his bag. Guess what? Three items in, the scanner encountered a problem and required a manager to login, reset, and allow the coach to purchase his five items. Unfortunately, there was no manager to be found, so the coach had to wait until one appeared from their break.

With a hearty FU from Supermarket 'B', the coach had an extra slog in his step and rising, burning anger in his neck rolling his carriage to the car.

All kidding aside, what's going on here?

1. One establishment gets it, one doesn't (or just doesn't care).
2. One has engaged and enthusiastic employees, and one doesn't.
3. One has the layout and logistics of selling food nailed, and one doesn't.
4. One had a comfortable, homey feel and the other a dirty, clinical atmosphere.
5. One had reasonable pricing and great quality, the other high-prices and questionable quality.

Now you might ask, why does the coach shop at Supermarket 'B' and not all the time at Supermarket 'A'? Proximity and convenience. 'A' is far away and takes 30 minutes of drive time. 'B' is five minutes away.

There are a number of lessons to learn here today:

1. Availability and convenience do play a major part in consumer's choice. Time sometimes trumps quality, service, and price.
2. The way you treat your customers, with even the simplest of transactions, impacts their shopping experience. Bad employees do hurt you.
3. Even though people want choice and change, they also like consistency. They don't want to be inundated with 100's of items. Make it easy and simple.
4. Making customers wait should be avoided, not embraced by your organization. Even DisneyWorld makes waiting fun.

What's the moral of the story? The coach should (and will) plan out his shopping each week and endeavor to hit Supermarket 'A' on a regular basis.

A Memorial Day Management Test.

This isn't scientific. Let me state that right from the start. But . . . This test has worked for me during my 20 years of managing large teams in corporate settings.

First, enjoy your Memorial Day weekend. Relax. Have fun. Spend it with people you love.

When you get to work on Tuesday, get there early and observe your team members as they arrive. See how they act the first 30 minutes at work.

Are they grumpy? Are they not happy to be at work? Do they miss their long weekend? Are they complaining? Or . . .

Are they energized? Ready to hit the ground running with a smile? Did they have fun on the weekend, but now they are ready to make some money?

Short holidays are great opportunities to better understand your team's appreciation of their job.

If they come in grumpy —

• They might not like their job.
• They might not like what they do.
• They might be hitting obstacles.
• They might be checking out.

If they come in energized —

• They probably like what they do.
• They probably enjoy your role as their manager.
• They are probably crushing it with their responsibilities.
• They will probably stick around.

Again — this isn't scientific. But I've found if you gracefully approach the grumpy team members individually and find out what is missing in their work life, you might turn them around and energize them.

If people don't realize work is a part of life and you have to make the best of it, it's high time to find out if they've bought into this concept. Because if they're not consistently bringing their A-game to the office, you're going to receive sub-standard work and deal with stinky personalities.

And life's too short to deal with stinky personalities.

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