Be A Better Leader - 20 Leadership Hacks For Managers.

I managed large teams for over 15 years in corporate and have been coaching C-Level clients for 15 more. During this time, I've probably run into every scenario a manager can experience. 

​Here are my top 20 hacks to make you a better leader (in no special order): 

1. Motivate people, don't command them. It's a lot harder, but you will like the results a lot more. Find the fuel that energizes them.

2. Identify your key employees and reward them so they know they're valued. Don't worry about losing poor talent.

3. Translate upper management's vague directives into things your team can understand and take action on.

4. Never bullshit your staff. If something requires secrecy for the good of the company, just be clear on 'I cannot discuss that’.

5. When things go well, don't tout yourself to upper management, tout your team. You'll get the credit as well.

6. Don't worry about losing poor talent. In addition, the best thing you can do for your best people is to get rid of the worst people.

7. Elevate the individual and team as a whole when someone does great work. Let them take the limelight.

8. When someone on my team screws up, be the responsible "buck stops here" person as the manager. Act as the umbrella to ensure the wrath of senior management does not rain down from above, and it's your responsibility to discipline them after you catch shit from on high. In addition to that, any discipline effort should be an opportunity to learn from mistakes. Help them to help themselves when they need to recover from a mistake.

9. Don’t be their friend. It's not worth it. You are no longer "One of the guys/girls" You can have fun, don't be a jerk, but you will never be one of them again. Don't try to be. Be cool, but not that cool, otherwise you will get walked on.

10. The more you make your employees feel like they're working with you, and not for you, the smoother the sailing. That being said, make sure boundaries are clear.

11. Always remain calm. The way you react to and handle situations will have a profound and lasting effect on your staff.

​12. Criticize in private, praise in public. Praise often, punish seldom.

​13. Figure out the intricacies of discipline and HR at your organization.Any serious disciplinary actions need to be absolutely by-the-book. Get help and a buddy in HR.

​14. Learn to listen. Especially to the new hires. And the quiet ones.

​15. Be loyal to your employees and they will be 10X loyal right back.

​16. Learn to delegate. It creates frustration in the short term, but saves you huge amounts of time and makes people feel more important in the long term.

​17. Create an environment that people want to work in. I find people work harder and are more motivated if they're happy. Don't micromanage, treat people with respect, and create a sense of joining a team rather than a top-down approach.

18. Always be fair. Everyone talks to each other and compares the slightest things whether you like it or not. If you have favorites or treat someone differently, eventually people will find out. This will definitely effect how they see you.

​19. Create an open door policy. My favorite policy is that I never mind when people ask questions about the situation or what they need to do. I'd rather someone mess up rather than doing noting. Of course, I'd rather someone ask me questions so they can figure out how to do things on their own, effectively, and efficiently too. Similarly, this also helps with building respect, creating a sense of team, and having more motivated and happy people.

​20. MOST IMPORTANT: Take care of your people and they'll take care of you. 

If You Aren’t Fired With Enthusiasm, You’ll Be Fired With Enthusiasm.

“If you aren’t fired with enthusiasm, you’ll be fired with enthusiasm.” – Vince Lombardi The funny thing is, it happens ALL the time. And people wonder . . . ‘What Happened?’:

• I went to work every day.
• I was there on time.
• I did what they told me to do.

It’s all about PERCEPTION. I know I’m going to get a lot of flak for say it, but it really comes down to how your superiors, your clients, your colleagues, and your team perceive you.

You can be the hardest working individual. The smartest. The fastest. You might be the only one on the block who hits their numbers.

But when the chips are down, you are shown the door. Or the client cancels their contract.

Here’s a little secret: It’s how others perceive your ENTHUSIASM.

• Are you a cheerleader? Are you positive (and not negative)?
• Do you take on your responsibilities with gusto?
• Do you deliver them on time AND let others know about it?
• Do you BRAG?
• Do you ask for more work?
• Do you help your boss/client with their burning issues?
• Are you constantly thinking outside of the box?

It’s not only your enthusiasm that makes a difference, it’s how others feel, encounter, and experience your enthusiasm.

My son was told by his teacher one day to add more ‘pizazz’ to his class presentation. “Go outside of the box – make it memorable.” So he did — he thought of ways to make it more engaging and fun — and he got an ‘A’ on it. How can you add ‘pizazz’ to everything you do? (by the way – he now adds ‘pizazz’ to everything he does).

Take a second and think of the most enthusiastic people you know. You know — the one who hits their desk on Monday with a smile, dives right into their work, always has a positive thing to say about the company AND never gossips.

How is their career doing? Are they on the hot projects? Do they have a 'ton' of clients? Are they invited to the cool meetings? Are they asked out to lunch by upper management? Are they asked to speak at major functions?

They probably are.

Today’s homework: How can you add just a little bit of pizazz to your job today?

I've Got Bad News & Good News.

Received a call from a good friend this morning — he was unceremoniously laid off Monday after 16+ successful years at the same organization. I felt for him — starting 2016 off with a fizzle and not a bang. But the coach in me kicked in — and I said, "This is not bad news, it's a new beginning for you! In fact, this is THE BEST time of the year to get laid off!"

January through May is the rocket rollercoaster of employment. Especially January! This is the time when companies and departments unleash their budgets, plan for new initiatives, and are actively looking for great people in the marketplace.

So if you're in transition, 'stuck' in your current position, or even if you're thinking of going back into the workforce, I have some 'GOOD' news for you.

I've developed an eBook that will help you not only hit the ground running — but it will accelerate your job search exponentially.

Here's the best part — it's free! CLICK HERE to get the full PDF eBook.

Enjoy! (Let me know how you like it!)

How To Safely Terminate An Employee.

This is a touchy subject guys . . . so stick with me. To terminate and employee is never easy, but when done incorrectly they can become your worst nightmare.

Fortunately (or unfortunately), I work both sides of the fence. I frequently work with clients who are in a bad situation at work with their boss and they've been 'written up'. I walk them through all the scenarios and help them act accordingly. Most of the time, they keep their position.

I also work with clients who own a company (or are a CEO of an organization) and they need to fire someone for cause.

I always advise my clients to speak with an attorney. Especially if you're about to terminate an employee. Because I've seen it all and it ABSOLUTELY can become your WORST NIGHTMARE.

Here are some areas to think about and work with your attorney:

You need to have a broad understanding of the laws affecting terminations — especially the rights of whistle-blowers, the regulations prohibiting discrimination and retaliation, and the laws the can circumvent at-will employment. This is all critical information and you can't leave it to educated guesses — you need to hire the correct resource who has handled this type of situation.

You frequently have to review the benefits of a sound performance management system. If you don't have one in place — GET ONE. Many services, like ADP, can help you in this respect. You have to proactively provide notice of performance deficiencies, understand how to reverse past inaccurate reviews, and determine when you should skip performance management and move directly to termination. Knowledge and resources can help you step lightly and not make a mistake.

You and your management team need to understand how to lawfully reach a termination decision and how to properly document that decision. You have to be directed and/or learn how conduct a termination meeting, prepare for and effectively deal with a volatile employee, determine when severance is appropriate, and determine when to offer a resignation option. Local, state, and federal laws come into play and you have to have the right people in place to ensure you make the correct decisions.

Finally, how do you handle communication after the person has left? How do you communicate the termination to the rest of the team/company without invading on the employee’s privacy? What is the appropriate response to prospective employer inquiries to avoid triggering claims for defamation?

Candidly, every one of these points is a minefield and you need to step very carefully. Only hiring key resources to help map each step will provide successful business continuity and your ability to sleep at night.

If you're looking for a good resource to help — I can recommend a number of services to have a conversation about termination. Just ask.

Extra Credit - Here's a great article from one of my 'great resources' . . . Isaiah Cooper - ENJOY!

3 Clues You're About To Be Fired.

You go to work every day. You put in long hours. You get your tasks done. Everyone is happy. You think you're doing a great job — your position is safe — your expecting that promotion or raise.

You're WRONG.

A lot of people are in this mindset right now. Just keep your head down, do your work, don't make waves, and good things will be coming your way. It's the mistake many people are making.

All is well and good until there's a knock on your door or you're asked to a conference room at 7 AM. Oh look! It's your boss with someone from HR!

What happened? What did I do? OMG — I'm let go?

Here are the three most prevalent clues one received when things start to get "hinky" at work:

1. Communication is severely restricted.

Suddenly, the people you rely on the most are suddenly not available. You set up meetings, they cancel. That crucial status update meeting you scheduled? Postponed. It seems many things around you are starting to circle and enclose you.

What to do: Start prodding and poking the communication bubble. Look for a way to 'pop' it. Sometimes people find they just need to alter the way they communicate and instantly everyone notices your message or concerns. Maybe other people are yelling and screaming — so they get the attention. You need to get it back.

2. Projects and initiatives you are spearheading are suddenly downgraded.

You're at the top — everything is going fine and then, over a period of weeks or months, some of your projects are cancelled, you might lose a key resource, or the regular interest paid towards your work is moved from critical to on-hold.

What to do: Step back and take a broad view of your situation. Are all projects and initiative on hold? Maybe it's just not you. But if it is, try to understand the WHY of the downgrade — maybe it was too expensive, moving too slow, or your project was too strategic, too out there. Maybe you really didn't get the right buy-in from the important people at the top. Make that happen . . . today.

3. You get a 'different' vibe or tonality from your superiors.

Your great relationship with your boss suddenly changes. He/She speaks and directs you from email rather than meetings. Everything suddenly is in writing. His or her peers are standoffish or act weird around you.

What to do: I always start out by turning the mirror on myself. Is there anything I'm doing differently? Did I change anything? Sometimes, it could be as simple as a clothes-change or style modification. Second, check out if something personal is happening to your boss. Ask around or more importantly, ask them politely. You might find out their spouse is ill or their child was just diagnosed. Sometimes it's not you.

Then again — It's YOU.

If these things are happening and some of the suggestions don't work, your name might be on a short list somewhere. If two or all three of these things are happening — start taking steps to secure possible new digs somewhere else. Get your resume in order, start reaching out to key influencers, and start getting out and meeting recruiters.

You've received a message — take action!

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. The alarm bells are ringing at work — and you don't know what to do next. Don't worry - you and I can work on it together so you instantly develop a plan of attack - Let’s talk. I’ve worked with thousands of people who wanted to take assertive steps in this area — call or email me to schedule a complimentary session.

Image provided by fczuardi at Flickr.

10 Reasons Why 2013 Will Be The Year You Quit Your Job.

As a general rule, I read 75-100 business/career articles each week. But once in awhile, I come across a powerful and ground-breaking idea, I just have to share it. Yesterday while reading TechCrunch, I ran across one of these articles by James Altucher.

In 10 very simple, scary, and true reasons, James lays out why you HAVE to quit your job. Basically,  The myth of corporate safety is over and here is how it currently lays out:

1. The middle class is dead. You know it and everyone else does - time to make your next move.
2. You’ve been replaced. Technology & robots are the new middle class.
3. Corporations don’t like you. They never have and are getting worse by the day.
4. Money is not happiness. Looking for that promotion or bonus? That won't make you happy.
5. Count right now how many people can make a major decision that can ruin your life. They can fire you in an instant.
6. Is your job satisfying your needs? It's Monday - are you really happy to hit your job (I am).
7. Your retirement plan is for shit. We're living longer and no amount of savings is going to last.
8. Excuses. Stop making excuses to leave the rat race. Do it today.
9. It’s okay to take baby steps. Move slowly and take small steps toward your goals.
10. Abundance will never come from your job. You have to build it within you.

To read the entire article (and I advise you to), click here.

It's a wake-up call for your career. I came to this conclusion 12 years ago and made my move — I've never been happier.

Also, please visit James' site - he is writing and doing great things.

Why The iPad Is Firing You From Your Job.

Eliminate the middleman. If you've ever reviewed a process, one of the first rules of management is to eliminate the superfluous and streamline. I've never seen a successful organization ADD layers of management or processes and succeed. The more people, approvals, and regulations all add time and money to any endeavor.

So the rationale for success in the 21st century is to be more agile, efficient, effective, nimble and inexpensive. Follow this simple progression — Memos to Email to Messaging or Film Camera to Digital Camera to iPhone. Faster, cheaper, more effective.

Take a look around — it's happening all over:

• Best Buy is Amazon's showroom. I can't remember the last time I bought something there.
• Have you walked into a Macy's, JC Penney, or even a Walmart lately? The employees HATE their job and each place is a mess.
• See a cash register at an Apple Store? They check you out with their iPhone. In fact, they have an app for your iPhone to allow you to check yourself out (I tried it this weekend - it works!).
• Bookstores are dying all around us. So are record stores.
• Expensive gyms are being consolidated into inexpensive monthly membership groups.
• Supermarkets have lost their way. There are some stand-outs (Shop-Rite, Whole Foods, Trader Joe's, Aldi), but for the most part, they're getting TOO big.

What's happening? They are eliminating the middleman. Why buy shoes at a shoe store when I can use Zappos? Same price, huge selection, and they have my size. If they don't fit, I can send them back free. Aldi's supermarkets can run with 3-4 employees (I'm not kidding) - super efficient layout and structure.

What would happen if Stephen King decided to leave his publisher? He could write his book, hire his editor to edit the book, and distribute it via Amazon. He could also have it printed via a print-on-demand structure. And he can eliminate the middleman. And keep ALL the profits.

Look at what Radiohead did when they offered their new album digitally and allowed their fans to pay anything they wanted for the music. They averaged about $5 per album download and kept ALL the profits.

What would happen if a famous professor taught a course via webinar and charged $1000 a credit ($4K total) per student? And they offered it to anyone? How much would they make if 500 students attended? That's right . . . $2 million dollars. The logistics are easy - billing, registration and testing online - books can be purchased digitally. The professor can take questions and have a virtual whiteboard. All they have to do is teach ONE CLASS. Eliminate the middleman.

Kickstarter is a game changer. Check out Amanda Palmer. She bypassed the recording industry, requested $100K via Kickstarter and raised $624K to launch her new album (great video).

The iPad is a game changer. It is slowly killing huge areas of business, entertainment, and education. Textbooks, printing, television, DVD's, gaming, etc. Walk into an Apple Store and look around — I only saw 3 computers. The rest of the huge store was littered with iPads, iPhones, and MacBooks. Another one bites the dust.

My charge for you today: Is your position, vocation, or organization being slowly eliminated? Are you the middleman? It might not be happening now — but it might in the future.

You don't want to be the company who made slide rules when calculators were invented.

The 5 Stages Of Getting Fired.

A bevy of managers and business owners frequently ask me how to fire someone. I walk them carefully through the ethical and legal minefield (have your HR rep there and don't say too much), while helping them with the emotional side of it (it's never easy). WHAT ABOUT THE OTHER SIDE OF THE TABLE?

How did the person being fired get there?

Here are five reasons why you're on the receiving end of the last meeting you'll ever have with your company or your client (for business owners):

Stage 1: You didn't communicate/listen very well.

You find your boss/client messages are mixed — they are getting frustrated with you more often. You think things are going swimmingly, but every interaction is misconstrued, they aren't happy and you don't know why.

Bottom line — don't wait for them — you need to change your communication patterns to your boss/client. Many people try to blame the other party and wait patiently for them to change. Sorry pal — the onus is all on you.

Stage 2: You didn't keep your eyes open.

Things that have never changed begin to change all around you. Timing, deliverables, behavior, people and things pop in at the most inauspicious moment. You are frequently thrown off your game by changes from your boss/client — and you blame them.

Stop, step back, and survey the situation. What's really happening here? Sometimes it's just a subtle change, a small alteration from your boss/client. But it could have deeper ramifications. Keep your eyes open and more importantly, your mind open. Most people shut down or disregard these subtle changes (to their detriment).

Stage 3: You lost your motivation and enthusiasm.

Working with your boss/client becomes a chore — the machine isn't running as smooth as it used to. You start to blame them and begin to pull back — you don't deliver on time, you miss deadlines, the quality of your work isn't up to par.

This is the 'tipping point' stage. Only you can increase/decrease your motivation and enthusiasm. If you begin to pull back, your boss/client is going to notice and start to wonder if you really want your job/business. Start re-energizing your attention to the job at hand or things will precipitously slide in a downward direction.

Stage 4: You let logistical issues get in the way.

You begin missing appointments/meetings. You are late. You forgot key deliverables. You miss opportunities. You say the wrong things. Your car doesn't start. But it's not your fault.

These are all indicators to your boss/client that you are beginning not to really pay attention and care about the business. As much as you protest, they are clear indicators you are actively pulling back into a position that is a lose-lose for you.

Stage 5: You stopped caring.

I call this the 'shoot me now' stage. At this point all is probably lost — you're just waiting for the knife in the back. You don't really care about your work/service, your comments are usually negative (or tinged with sarcasm), and going to work is about as much fun as a root canal.

You need to make a decision — do the right thing and quit or drop to your knees, beg forgiveness — and repent. This is your last hail mary pass — it might work or not. Don't be surprised if your boss/client doesn't buy it — you've let it get too far.

Has this ever happened to you? What did you do to change your situation?

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. Do you see one of your people in this situation? Are you in this situation? Let's talk. I've worked with a number of my clients on this specific topic — and we developed a successful strategy to turn things around. If you’re not a client . . . pick up the phone and call me — I have one complimentary session left this month. It will probably disappear by next week.

Why I'm Not Surprised You Got Fired.

It's funny. So many things happen in life that make us wonder, "Why did they do that?" "Why did they go with the other candidate?" "Why am I not getting that promotion?" "Why did I get laid off?"

It's the balance of factual and emotional and how we also balance them in our head and heart.

Unfortunately, we often tend to skew on the emotional side when it comes to highly personal and influential decisions. As I say to my clients, "You tell yourself stories."

You need to evaluate the FACTUAL side of the equation and you'll probably see why and how they made the decision.

Why do I mean by facts? Follow the money, perception, situation, and influencers. They are probably to blame.

On the other hand - there are situations when the people in charge make emotional decisions and let facts fly in the wind.

Candidly, you don't want to work for them. Trust me.

Why Most Executives Experience A "Crisis of Confidence".

Many of my clients have been struggling with what I call a "crisis of confidence" — where their inner guide and strong self-esteem are taking big hits during this downturn in the economy. Do you find yourself thinking this during your workday?

"My boss wants to have a morning meeting . . . he's going to fire me . . . I'm going to lose my job . . . I will be out on the street by Christmas."

"Even though we are posting good numbers, the board is never satisfied. Lately, they never warm to any of my accomplishments or ideas. I am on my way out."

"Every day I lose customers . . . and it's seems that my current ones are not purchasing as much as they did last year."

"I can't find a job . . . I don't know where to look . . . we are going to be out on the street by Christmas."

If you do, read below.

In business, there are ups and downs.

FACT #1: The ups are not as 'up' as we think and the downs are not as 'down' as we perceive. FACT #2: When we feel that we have no recourse or ability to affect the outcome, we actually do. FACT #3: All is not lost, in reality, there are many options open to you.

You just don't see them clearly. The problem is that we let the story overcome reality. Why?

Stories are fun. Stories are interesting and easy to remember. Stories are fun to develop, add characters, and grow as time goes on.

Reality is scary. It is fact-based and hard to remember. It sometimes hits you square in the face and that isn't a pleasant experience.

Example — one story (from a current client): "If I call that executive out of the blue, he is extremely busy on a project, will get on the phone and either blow me off or yell at me for wasting his time."

Same Example — an alternate story (that I made up for the same client): "When I call that executive out of the blue, he will listen to my interest in his company, and make an appointment to see me in the next week."

Both are stories — which one are you telling yourself today? Probably the first one. But you will never know if your story will become reality unless you act on it. And that's the paradox — the story prohibits you from acting on it. So I say — stop making up stories and take ACTION.

Just do it. Try it. Make that call. See what happens.

Look at the facts first and banish the story. Logically look at what needs to get done and DO IT.

What does it mean for you? That's easy — you get out of story-land and actually take positive steps to change your situation. What's the worst that can happen? You get fired. But you would probably get fired anyway for doing NOTHING.