Be A Better Leader - 20 Leadership Hacks For Managers.

I managed large teams for over 15 years in corporate and have been coaching C-Level clients for 15 more. During this time, I've probably run into every scenario a manager can experience. 

​Here are my top 20 hacks to make you a better leader (in no special order): 

1. Motivate people, don't command them. It's a lot harder, but you will like the results a lot more. Find the fuel that energizes them.

2. Identify your key employees and reward them so they know they're valued. Don't worry about losing poor talent.

3. Translate upper management's vague directives into things your team can understand and take action on.

4. Never bullshit your staff. If something requires secrecy for the good of the company, just be clear on 'I cannot discuss that’.

5. When things go well, don't tout yourself to upper management, tout your team. You'll get the credit as well.

6. Don't worry about losing poor talent. In addition, the best thing you can do for your best people is to get rid of the worst people.

7. Elevate the individual and team as a whole when someone does great work. Let them take the limelight.

8. When someone on my team screws up, be the responsible "buck stops here" person as the manager. Act as the umbrella to ensure the wrath of senior management does not rain down from above, and it's your responsibility to discipline them after you catch shit from on high. In addition to that, any discipline effort should be an opportunity to learn from mistakes. Help them to help themselves when they need to recover from a mistake.

9. Don’t be their friend. It's not worth it. You are no longer "One of the guys/girls" You can have fun, don't be a jerk, but you will never be one of them again. Don't try to be. Be cool, but not that cool, otherwise you will get walked on.

10. The more you make your employees feel like they're working with you, and not for you, the smoother the sailing. That being said, make sure boundaries are clear.

11. Always remain calm. The way you react to and handle situations will have a profound and lasting effect on your staff.

​12. Criticize in private, praise in public. Praise often, punish seldom.

​13. Figure out the intricacies of discipline and HR at your organization.Any serious disciplinary actions need to be absolutely by-the-book. Get help and a buddy in HR.

​14. Learn to listen. Especially to the new hires. And the quiet ones.

​15. Be loyal to your employees and they will be 10X loyal right back.

​16. Learn to delegate. It creates frustration in the short term, but saves you huge amounts of time and makes people feel more important in the long term.

​17. Create an environment that people want to work in. I find people work harder and are more motivated if they're happy. Don't micromanage, treat people with respect, and create a sense of joining a team rather than a top-down approach.

18. Always be fair. Everyone talks to each other and compares the slightest things whether you like it or not. If you have favorites or treat someone differently, eventually people will find out. This will definitely effect how they see you.

​19. Create an open door policy. My favorite policy is that I never mind when people ask questions about the situation or what they need to do. I'd rather someone mess up rather than doing noting. Of course, I'd rather someone ask me questions so they can figure out how to do things on their own, effectively, and efficiently too. Similarly, this also helps with building respect, creating a sense of team, and having more motivated and happy people.

​20. MOST IMPORTANT: Take care of your people and they'll take care of you. 

The Perfect Message On Time Management (from a Google Manager).

I was wondering around the web the other day and ran into this article/email on Medium (one of my favorite sites). I ran into a profound message from a Google manager who wrote a simple email to his staff on Time Management. (By Jeremiah Dillon, Head of Product Marketing, Google Apps for Work)

It was so well received, he was asked to broadcast it to a larger audience, and history was made.

Here it is in it's entirety (even with some inside Google jokes). Enjoy!

---

To: Friend

Subject: If you don’t have time to read this…read it twice.

Stop. Breathe. Now, think about how you’re managing your time. Speaking for myself, I have some room for improvement.

It’s been said there are two paradigms to scheduling — the manager and the maker.

The manager’s day is cut into 30 minute intervals, and they change what they’re are doing every half hour. Sorta like Tetris — shifting blocks around and filling spaces.

The maker’s day is different. They need to make, to create, to build. But, before that, they need to think. The most effective way for them to use time is in half-day or full-day blocks. Even a single 30 minute meeting in the middle of “Make Time” can be disruptive.

We all need to be makers.

Ok. Great idea. I’ll do that… you know… later… I’m late for a meeting.

No. It doesn’t work that way. The only way to make this successful is to be purposeful. Establish an implementation intention. You need to define precisely when and where you’ll reserve Make Time for your projects. Let me tell you a story about a study on this effect:

• The control group was asked to exercise once in the next week. 29% of them exercised.
• Experiment group 1 was given the same ask, along with detailed information about why exercise is important to health (i.e. “you’ll die if you don’t”.) 39% of them exercised.
• Experiment group 2 was asked to commit to exercising at a specific place, on a specific day at a specific time of their choosing. 91% of them exercised.

Commit to protecting Make Time on your calendar including the time and place where you’ll be making, and ideally detail on what you’ll be making. That way, you know, it’ll actually happen.

So, I can just do this like… last thing on Friday, right… after all of my meetings are over?

Actually, no. Many of our meetings could be shorter or include fewer people, and some don’t need to happen at all. Take back those hours for your Make Time instead. But, don’t put it off till the end of the day on Friday — the time you choose really matters. Your energy levels run the course of a wave throughout the week, so try to plan accordingly:

Aim to do the following:

• Monday: Energy ramps out of the weekend — schedule low demand tasks like setting goals, organizing and planning.
• Tuesday, Wednesday: Peak of energy — tackle the most difficult problems, write, brainstorm, schedule your Make Time.
• Thursday: Energy begins to ebb — schedule meetings, especially when consensus is needed.
• Friday: Lowest energy level — do open-ended work, long-term planning and relationship building.

Always bias your Make Time towards the morning, before you hit a cycle of afternoon decision fatigue. Hold the late afternoon for more mechanical tasks.

My new challenge to you: create and protect your Make Time and before you “steal someone’s chair,” consider whether it’ll be disruptive to their Make Time.

P.S. I have Make Time on my calendar. Please don’t schedule over it, and I promise to do my best not to schedule over yours.