5 Steps To Motivate Your Team (and you).

In How To Motivate People, Fran Tarkenton, professional quarterback for the NFL and TV personality, offers a focused motivation system — "People don't change their behavior unless it makes a difference to them to do so." The first area I'd like to tackle in my "Are You A Catalyst?" series is Motivation.

Fran focuses on three immutable rules:

1. Good behavior that is reinforced by positive consequences tends to continue or to improve.

2. Behavior that is demotivated by negative consequences tends to decrease.

3. Good, productive behavior that goes unnoticed tends to decrease over time.

It all comes down to the right rewards — and Tarkenton uses a simple system to ensure correct behavioral principles — P R I C E.

Pinpoint

Focus on the behavior you are trying to influence, then set precise objectives of what needs to be done, by whom, and by what date. Objectives must be realistic, easily understood, meaningful, and the result of every member of the team getting together to set them.

Recording

Keeping score is a motivator in business as it is in sports. Keep score of performance during a critical project, customer service, production, sales and any other performances that can be measured. Post or communicate the scores publicly — tie results to positive consequences such as bonuses and promotions.

Scorekeeping lets the individual and group know how they're doing and how their performance ties in with the organization's. In addition, when it comes to tangible consequences such as bonuses, people gain the satisfaction of knowing they have contributed to a winning team.

Involvement

Move from the old school mindset and get your people to play an engaged role in their work. It takes time for a participative approach to get off the ground (have patience!), but it does work and the benefits of getting the most from your team extends to other departments throughout the company (great advertising for you!).

Consequences

This is where you start to change behavior. At this point, you can provide positive, negative, or no reinforcement. The last is the most typical situation and unfortunately, the most useless. Poor behavior doesn't change and positive behavior that goes unnoticed may change dramatically for the worse.

Tie consequences directly to performance improvement. When someone does something right, let them know immediately that you've noticed and appreciate it. When you want to change the behavior, proceed just as quickly. Focus on the behavior and not the person, and make it clear that change is a must.

Evaluation

Determine whether what you tried worked. Did you pinpoint the right behaviors that were holding you back? Were you on target with recording, involvement, and consequences? Keep fine-tuning your system until it hums.

Remember, the most successful managers will be those who can motivate to win because they understand what gets people off their behinds and energized.

What do you do to motivate your team? How do you motivate yourself?

How To Eliminate Procrastination From Your Life.

“Procrastination is the bad habit of putting of until the day after tomorrow what should have been done the day before yesterday.” - Napoleon Hill “Why do now what can be done later?” - Rich Gee

Face it - we all procrastinate in one form or another. It might be at work. It might be at home. You might be like some of my clients and do it EVERYWHERE.

During my 15 years of coaching business owners and executives, I've found that procrastination can be simplified into four 'obstacles':

1. You don't have enough information/ability/tools to make a decision or act. This is by far the simplest one to tackle. You need to logically obtain the information needed, or required assistance, or the requisite tools to complete the task at hand. Usually we use these three areas as an excuse not to do the task. But when you look logically at the problem, it's usually quite easy to solve.

Example: I hate financials. I put it off all the time. Why? Because when I begin to bill my 20-30 clients, I always run into one client with a credit card issue (expired date, number incorrect, issuer hiccups info, etc.). And the whole billing train stops. I get frustrated (emotions).

Solution: What I now do is clearly and unemotionally call up the client and ask for clarification or another card. I used to hate doing this (see #3 too!). The client always apologizes and I'm on my way. Take the emotion out of it!

2. You find that the task at hand is too big or complex to handle in one fell swoop. This happens all the time — you have a project or initiative to accomplish, but because of the project's depth and breadth, you just don't know where to start and don't have time to finish it in one fell swoop.

Example: I have a series of webinars I want to launch prior to the new year. But there's a lot of moving parts - getting my mailing list together, developing the eBlast message, scheduling on Meetup.com and partnering with GoToWebinar.com for their services. Whew!

Solution: Break it up. Try to do small tasks in order over a period of hours or days. First, write out all the tasks that need to be done — then prioritize them with a quick estimate of how long they will take. Plug each task into your schedule (this is important). Then begin with the first one. You'll find that you will start making progress immediately AND have fun with the small tasks.

3. You are afraid of the consequences of tackling the task. This happens ALL the time - you have either let the activity wallow in the mire for so long or there is one task, person, thing that you don't want to deal with — and that is the area that causes the procrastination.

Example: I don't want to make the decision to purchase the GoToWebinar vs. GoToMeeting (one is quite expensive). So I procrastinate. It's like a dam filling up and about to burst.

Solution: Get a piece of paper and quickly list the pros and cons of the area that is holding you back. You'll quickly find that most of your 'procrastination trepidation' is emotion-based and not fact-based. Once I did this, I immediately made things happen — the dam went away.

4. You just don't want to do it. This is the biggest one of all — because deep down, we are all babies. We don't do things we don't like to do — and that is the main cause of our procrastination.

Example: As a small business owner (and a previous corporate executive), you have a bunch of things to do and it's so easy to put something off — you rationalize the activity to the bottom of your list. This is why my new eBlast isn't out yet.

Solution: Everything is important - but you ultimately need to make the decision to either do it and get it done or kill it and move on to something else. And that is the solution - flip a coin and either begin doing it or kill it. Odds are, you'll want to do it and begin using the other three solutions to start making it happen.

Conclusion: Figure out what is making you procrastinate, take action, and make it happen. DO IT TODAY.

No Listening — No Communication!

We spend so much time honing our communications skills — how to have critical conversations, how to negotiate, how to stay calm during tough discussions, etc. But we never bring up THE most important part of communication — LISTENING to the other person.

Communication is a two-way street. I say something and then it's my turn to shut-up and LISTEN to the other person's response. Unfortunately, when that happens, we are usually NOT listening and thinking up a quick response. We are not truly looking them in the eye and absorbing everything they are communicating to us. So today, here are some simple listening strategies you can put into action immediately:

It's not just understanding their words.

You need to decipher how the speaker feels about what they are communicating. Are they irritated, happy, surprised, worried, sad, or angry? Your first impression of their mental state will allow you to set up your response back to them in a calm, cool, and informed manner.

Focus.

Focus fully on the speaker — their body language and other non-verbal cues will tell you volumes of information while you speak and listen back and forth.

Don't interrupt.

Avoid interrupting or trying to redirect the conversation to your concerns. In fact — shut-up until the other person runs out of gas and stops talking.

Don't judge.

Avoid seeming judgmental. You don't have to agree with them — fully listen and totally understand their position before you respond.

Use follow-up questions.

Show you care — ask follow up questions to their statements and let them respond.

Paraphrase.

Respond with: "So what your saying . . . " or "What I'm hearing . . ." or "I think I understand what you're pointing out . . .". Get them to nod YES before you move on.

Push them to keep talking.

Use phrases like: "Tell me more . . ." or "Keep going . . ." — they allow the speaker to feel what they are saying is valuable and that you really care.

You need to be an effective listener.

Make the speaker feel heard and understood while creating an environment where everyone feels safe to express their ideas.

When you show an open and encompassing demeanor while their speaking, they immediately feel they are important to you and you truly care about what they have to say.

They just want to be heard and understood. That's all.

You Can Be A CEO.

That's right. I'm not kidding. Today . . . this minute . . . this second . . . you can be a CEO. In fact, you always have been a CEO and always will be a CEO.

You never realized it.

You are the CEO of YOU, Inc.

And if you don't start regarding yourself that way, you'll never attain the success you deserve.

Here's the skinny — Even if you work in corporate or own your own business, you need to shift your thinking towards a more centric state of mind when it comes to work. If you are the CEO of YOU, Inc.:

• How's your stock doing? Up, down, flat? What are you doing to get it to rise?
• Who knows about your company? Do you frequently market YOU internally and externally to key movers and shakers?
• What's your message? How is it being interpreted? Is there any misinformation out there?
• Who are your competitors? How are you mitigating their threats? What are they saying about you?
• Who are your customers? What are they saying about you?
• Who are your partners? Are you educating them regularly on how they can help your company?
• How is the marketplace for YOU, Inc.? Is there a high demand for your services? Is it waning? Is it dying?
• How can you clone YOU? Delegate non-essential duties to subordinates?

The minute you make a mental shift from dutiful employee/entrepreneur to CEO status, you'll find you will focus on different areas left fallow for months/years beforehand.

And you'll start to see your new company do better and better and better. Try it. I promise you, you'll like it.

This has been another installment in my ongoing series, “Are You A Catalyst?” — today’s focus is how to “Be A CEO”.

How To Make Work Bearable & Fun.

You hate your job. You hate going to work. You hate your boss. You hate the people you work with. You hate your cubicle. Or it's not good or bad — just boring. You watch the clock and pray for 5 PM to roll around.

Welcome to the club. We all have days like this. Here's a little secret: The difference between 1-2 bad days a month and every day being a bad day lies right in your lap.

It's called PERSPECTIVE. Most of the time, we are a huge influence on how we interpret and absorb our environment. If we have a crazy weekend and then have to look forward to the workweek, I know, it sucks.

Here's one rule which works for me and for many of my clients: Add Pizazz to EVERYTHING you do.

What does it mean? From attending a status meeting to delivering a major project — figure out how you can do it better. Make it sing. Go the extra mile to make it stand out.

Now you're probably saying you've done your best. You probably have — but I know you can do a little bit better. Look at all of your areas of delivery and see if you can add a little pizazz to your offering.

It might be offering an additional piece of information during a meeting or re-doing a promo box on your web site. Do Something.

Why does this work? It keeps you at a higher state of consciousness, performance, and focus. You are no longer wandering through your work — you're looking for opportunities to always IMPROVE.

And here's the best part — it's infectious. Your superiors instantly see it — so you get the great projects, the promotions, the spotlight. Your team members feel it — they start performing at a higher level — making you look better. Your peers observe a sea-change in you and it makes them jealous (always a good thing).

Bottom line — adding pizazz to everything you do will not only change your perception about your environment — it will change your career — and your life.

Try it, you'll like it.

Have you ever taken a step and added pizazz to the things you do? What happened?

This has been another installment in my ongoing series, “Are You A Catalyst?” — today’s focus is adding Pizazz to everything you do.

Image provided by Nina Matthews Photography at Flickr.

Be A Catalyst: Spread The Word.

Most clients and attendees to my talks ask me how to truly accelerate their career and business. All I say is: "Spread The Word." You see, we're all out there hoarding key information, knowledge and experience in our brains. We think if we do this, it will give us a leg up or a significant advantage over our peers and the marketplace.

You're wrong.

Today, in the 21st century, people who spread their knowledge around are the ones who get the advantages the world has to offer - promotions, projects, more money, clients, customers, etc. Showing people what you know and freely giving away information makes you more attractive and influential than the person who isn't doing it.

You become an authority.

Now most entrepreneurs can do this. There is no regulation, no compliance department to deal with. But for those who work in corporate and their area is highly regulated, it might be a little harder.

I didn’t say impossible. I just said harder.

Check with management, see who is already writing and 'getting away with it'. Look to your industry — who are the mavericks out there doing it? Finally, if you hit too many roadblocks, write for your company's blog — most of them suck and are written by your PR department. I've recommended this idea to one of my clients — it will provide an incredible platform for his ideas and experience to help him get more clients.

Every word you publish out into the world is one more reason why people should do business with you. One more reason why you sell more product. One more reason why you get a new job/promotion with an incredible increase in pay.

Writing gets you noticed. Again, you become an ‘authority’ on the topics you write about. It behooves you to investigate how to start your own blog, book, facebook page, twitter account, uStream channel to spread the word.

Trust me — your career and business will skyrocket. Since I’ve taken the step to publish a post every day, my visitors have jumped from 2-5 readers to 75-100 readers every day. I get clients from all over the world calling me for my services. WOW.

Has anyone taken the step (even though it was looked down upon) and started spreading the word?

This has been another installment in my ongoing series, “Are You A Catalyst?” — today’s focus is how to get published and get noticed.

Want Success? Be A Giraffe.

Most executives and business owners tend to keep to themselves. Of course they go to meetings. They interact with their clients. They even give a presentation or two. But they feel they're work or product will ultimately deliver the success, money and notoriety normally associated to hard workers.

Well — each of these is not enough. You need to be a giraffe.

You need to stand out from the crowd. Be noticed. Have your work seen by the right people at the right time. Stick your head into the trees and grab those tasty leaves.

You need to MARKET yourself. Now how do you do it Rich?

Here are some tips:

Think strategically and broadcast your ideas. Stop messing with all the tactical stuff all the time — think what is going to happen with your company, marketplace, product 6 months, 12 months, five years in the future. Brainstorm with others about what you're thinking. Put a presentation together and present it to people who matter. Get those creative juices flowing!

Stick you head above the cubicle once and awhile. Look around — what's happening in your office, in your neighborhood, your marketplace, the world? If you worked for bookstores, record shops, newspapers . . . you should have seen this coming YEARS ago. But most people stick their heads in the sand. Start using your peripherals — who's moving up, who's going out of business, who's getting fired, who's making the big bucks?

Go where the important people go. This is a big one — mingle with the big boys and girls. If you are an executive, have lunch with them — see how they think, tell them your ideas, mingle! If you own your own business — stop trying to go through intermediaries to get your next client or customer. Go where they go and mingle with them! If you are targeting high-income earners — hit charities, country clubs, salons, gyms — anywhere they might be.

You need to get off the ground and start sticking your head into the clouds. Start thinking and acting that way!

What do you do to be a giraffe? How has it been successful to you?

This has been another installment in my ongoing series, “Are You A Catalyst?” — today’s focus is how stand above the crowd.

The Holy Grail of Getting Things Done.

Face it, we are constantly exposed to obstacles. Those pesky things which get in our way. Sometimes it’s technology, sometimes it’s people, and sometimes it’s US. But that’s what work is — a series of obstacles, problems, and hurdles we overcome. As I always say, “If it wasn’t hard, it wouldn’t be called work.”

The successful executive or business owner accelerates their progress only if they overcome these hurdles quickly, efficiently, and without worry.

So how do they do it?

Five words: Ask for forgiveness, not permission.

Waiting for someone to show you, to give you permission, to get their ‘OK’ will slow you down. Or, it stops you right in your tracks.

If you’re wrong (or ‘caught’) — ask for forgiveness. Most of the time, the person who is delivering the punishment understands you were virtuous in your actions, nothing malicious — you were doing it for the good of the company.

The funny thing is most executives will be impressed you stuck your neck out and pushed the envelope — they see themselves in you. The only people who truly get angry are the people who are afraid of your drive and passion. Take your lumps and try to move on as quickly as possible. Leave them in the dust.

So next time you’re faced with an insurmountable obstacle, a vexing problem, or a gargantuan hurdle — make a decision and just do it. Don’t ask for advice, directions, or permission — get off your butt and get past it ASAP.

That’s how the pros make the big bucks.

This has been another installment in my ongoing series, “Are You A Catalyst?” — today’s focus is how not to ask permission.

Have you ever asked for forgiveness, not permission?

BRAG — Toot Your Own Horn Without Blowing It.

Most people can’t sell themselves.

The Best Salespeople, who obliterate their numbers every year, selling products and services - have a hard time developing a personal talk-track.

Accomplished Executives, who are comfortable pitching in boardrooms, convincing multi-nationals to sign on the dotted line — have a hard time in interviews for a new position.

Business Owners, day-in and day-out, have the best location, web-site, media, and business card — have a hard time coming up with a simple process to close the deal.

Why is this? Why is there such a dichotomy between great sales performance and the ability to apply those techniques and tools to ourselves?

In my ongoing series, “Are You A Catalyst?”, today's focus is knowing how to brag effectively.

Peggy Klaus, author of Brag! The Art of Tooting Your Own Horn WIthout Blowing It, proclaims we tend to tell ourselves myths which ultimately sabotage our actions.

Myths such as:

• A job well done speaks for itself.
• Bragging is something you do during performance reviews.
• Humility gets you noticed.
• I don’t have to brag, people will do it for me.
• Good girls don’t brag.
• And the biggest one — Brag is a four-letter word.

Her main drive is to abolish these myths taught and ingrained into our psyche. One has to un-learn past behaviors (taught to us lovingly by our parents and schools) — to be prepared to brag effectively when it feels comfortable — during appropriate times and places.

Some suggestions from Klaus:

• Get a plan in place - be prepared with tight talk-tracks to help you brag.
• Get creative - make what you say engaging and interesting.
• Become the star player vs. promoting team spirit - take credit when credit is due.
• Brag through your weak points - acknowledge liabilities and focus on strengths.
• Make sure your fans get it right - prep them to present your story in the right light.

This book is a keeper — I recommend it to all of my clients when they hit an invisible wall and struggle with self-promotion. Check it out.

What techniques do you use to brag effectively?