Is Life Giving You Lemons?

I ran across a powerful quote the other day from Nora Roberts, the romance novelist: “If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.”

Do you know about Nora Roberts? I met her MANY years ago when I was in Marketing at Waldenbooks/Reader's Market. We hosted an autographing at one of our locations and she had a new romance novel out. She was a really nice person (most authors and celebrities at the time were obnoxious). A lot of you might say with a hint of disdain in your voice, "Oh, she's a romance novelist."

Here are some sobering facts — as of 2011, her novels had spent a combined 861 weeks on the New York Times bestseller list, including 176 weeks in the number-one spot. Over 400 million copies of her books are in print, including 12 million copies sold in 2005 alone. She's a heavy hitter.

Nora began to write during a blizzard in February, 1979 while housebound with her two small boys. With three feet of snow, a dwindling supply of chocolate, and no morning kindergarten she had little else to do. While writing down her ideas for the first time, she fell in love with the writing process, and quickly produced six manuscripts.

She submitted her manuscripts to Harlequin, the leading publisher of romance novels, but was repeatedly rejected. Roberts says, "I got the standard rejection for the first couple of tries, then my favorite rejection of all time. I received my manuscript back with a nice little note which said that my work showed promise, and the story had been very entertaining and well done. But that they already had their American writer. That would have been Janet Dailey."

In 1980, a new publisher, Silhouette books, formed to take advantage of the pool of manuscripts from the many American writers that Harlequin had snubbed. Roberts found a home at Silhouette, where her first novel, Irish Thoroughbred, was published in 1981. She used the pseudonym Nora Roberts, a shortened form of her birth name Eleanor Marie Robertson, because she assumed that all authors had pen names. Between 1982 and 1984, Roberts wrote 23 novels for Silhouette.

Roberts believes that pursuing a career as a writer requires discipline: "You're going to be unemployed if you really think you just have to sit around and wait for the muse to land on your shoulder." She concentrates on one novel at a time, writing eight hours a day, every day, even while on vacation. Rather than begin with an outline or plot summary, Roberts instead envisions a key incident, character, or setting. She then writes a short first draft with the basic elements of a story.

After finishing the first draft, Roberts goes back to the beginning of the novel. The second draft usually sees the addition of details, the "texture and color" of the work, as well as a more in-depth study of the characters. She then does a final pass to polish the novel before sending it to her agent, Amy Berkower. She often writes trilogies, finishing the three books in a row so that she can remain with the same characters.

So let's look closer at her words:

If you don't go after what you want, you'll never have it.

How many times have you known EXACTLY where you need to go and what you need to do? In fact, it's right in front of you. But for some reason, something or someone is holding you back. Here's a little secret, most of the time, that obstacle is usually YOU. You might think there are external forces out there — but you are putting those potholes in the road. You need to be very clear about what you want and go after it. Nora could have remained a stay-at-home Mom, but she had a dream of being a writer. And she went after it with gusto.

If you don't ask, the answer is always no.

As a coach, I run into this one ALL the time. People are afraid of asking for that raise, that promotion, that business. They either feel they're not worthy or that they're begging. If you want it — go get it. Nora was turned down a bunch of times by Harlequin, but she kept going back. She wrote whole manuscripts, submitted them, and was nicely declined. But she kept coming back.

If you don't step forward, you're always in the same place.

MOVE. You need to move somewhere and not stay in the same place. When we need to make a life change when life is giving us lemons (and it happens all the time), we tend to get caught up on where to go. Just take ANY step - very soon, you will be making your way forward and moving towards a new location with no lemons.

Listen to Nora, she knows where it's at.

Nora Roberts biographical information was partially gleaned from Wikipedia.

What Would Happen If You Disconnected From Email?

Take a trip with me. You have your smartphone and you unlink your email settings from your email server, making it impossible to receive email on your smartphone. You could probably still access your email via the browser on your smartphone — but that is so time-consuming, you'd rather not.

Your last email to your team, clients, and colleagues is to let them know you will be checking email at regular intervals during the day while you are at the office and if there is an actual emergency, to call you on your smartphone. But for all intents and purposes, you are not reading or responding to emails when you're not in the office.

What would happen?

1. You might get a few more phone calls.

But that's not a terrible thing. Instead of getting into a viscious email communication chain on some obscure topic, you can probably handle it with a quick 3-5 minute call. And you can group your callbacks and keep them short.

2. You get more organized and focused when you did access your email at the office.*

Initially, it would build up. But as team members, clients, and colleagues would notice, email would cease to be a primary communication vehicle for you. Since you only had a limited amount of time to read your email, you would only focus on those emails that were from key members of your team or were directly sent to you. Anything else most likely can fall by the wayside. *I totally understand if you spend 90-100% of your time away from the office — your smartphone is critical. But what would happen if you just checked emails when you opened your laptop? Or if you checked your smartphone at discreet times during the day and not ALL the time?

3. You would get slower replying to email.

No more quick responses — email is not texting or twitter. In fact, I would ask you not to use those tools either. The whole idea is to limit interruptions to your day to be able to focus on the important and strategic things happening in your life. If it's tactical- or emergency-based use the phone.

4. You would get faster communicating with your staff, clients, and colleagues.

No more long-winded emails — no death-defying email chains that go on forever. Just small phone interruptions (or grouping of phone calls) to connect and engage, manage, or inform. You can get a reputation of fast phone calls, keep them to 1-2 minutes or less and focus on the task at hand and make decisions or take action. Email prolongs debate — how many times have you been put through the email wringer with various vicious email cycles?

A number of clients of mine have done this and they've found a significant lightening of their load AND they are getting more things done. Why?

Email is not a very good communication vehicle.

It takes a long time to compose an email, there are many instances when you do give direction and someone doesn't see it, or the email message is misconstrued in a way where you come of yelling or reprimanding. Bottom line - email is not 'two-way' communication — it's a broadcast medium. In fact, it's worse, when you run into CC: and BCC: transmissions of the same email.

These reactive responses deliver the wrong message — not promoting or pushing projects and people forward — they actually get into email ruts. Trust me — I've been there.

Finally, email turns into heroin for some people. You know who you are — reading your email constantly like a stock ticker — responding instantly to people. How much productivity is wasted with this type of communication? What might be a better way of communicating?

So if you're brave — try unlinking your email today. If you just want to try it, don't check your email at all today — have an email response: "I won't be able to check my email today on my phone, please call me if it's urgent."

Go for it.

How To Win The Lottery Of Your Life.

From Jeb Corliss (professional skydiver and base jumper): Someone posted this on my page — "I think you should have a "lottery" to offer average "Joe Blows" like me, the opportunity to experience life on your scale. Especially towards the ones who appreciate life as immensely as you do."

I responded with this — That lottery exists :)

It's called hard work and sacrificing everything to live a dream. I started with nothing. I worked in a movie theater making $4 an hour. I ate ramen noodles and only spent money on jumping and nothing else. Anyone can do what I do but not by asking others to do it for you.

You have to get up off your ass and take some risks with your life. There is no safe way to do what I have done. At any turn I could have died and almost did many many times. But I kept taking the risks. I kept braking the bones. I kept watching my friends die. I never gave up and now here I am.

There is no magic leprechaun that's going to do it for you. You have to do it for your self and you have to be willing to take the risks and pay the consequences for your actions. Those consequences are pain, suffering and most likely death. So are you sure you want what I have. Because it's yours for the taking. Just grow some balls and do it.

To learn more about Jeb Corliss, check out his site, his facebook page, and his twitter page. What a guy!

The Hidden Secret Why Everyone Is Better Than You.

When you're a child, you develop an broad impression of great power in every adult you meet.

• You think doctors know how to fix people.
• Lawyers are so quick and know the law (and how to debate).
• Teachers can recite facts until you're head explodes.
• Scientists can produce rocket ships to the moon!

And then you grow up.

You encounter stupid doctors, bad lawyers, lazy teachers and careless scientists.

Somehow, dumb people are able to get through school, grab their degree, and steal that promotion.

Your next realization is how easy it is to overestimate people in general.

You think a job will be beyond your qualifications. You don't have the smarts, the knowledge, the experience. Everyone else is smarter than you. You feel like an idiot.

But in fact, you're smart . . . really smart. Just remember that. You have:

• Everything you need - all the tools and techniques.
• More experience than you think.
• A deeper knowledge base in many areas they don't even know about.
• A wider understanding of how to communicate and engage people.

And here's a deeper secret, you're probably better than them.

But they'll never let you know it.

Why Is Everyone Acting Like A Child Today?

It's getting worse. I'm hearing it from both my business and corporate clients. There's a clear delineation between how people interact and how they run their business.

Look — I coach CEO's, CMO's, SVP's, Executives, Attorneys, Doctors, Wall Street Financiers, Business Owners, etc. So I've seen it all.

Has this ever happened to you?

• You've gone on 7-10 interviews and are ready for an offer and then suddenly they say the position is on-hold or gone.
• You've presented in front of a client multiple times and it's a done deal — then they disappear.
• Prospects show extreme interest then they don't return your calls and emails.
• Your client disappears for weeks on end then it's hurry-up, hurry-up.
• Clients who hold back payments for completed service for weeks/months or they debate the fee even though they agreed to it prior to the engagement.
• You meet someone and they show EXTREME interest in your product/service, but when you call them to confirm your lunch/coffee, they act like they don't even know you OR they never answer the phone.
• They're your friend and close client one day — and the next, they're questioning every price and moving on to another service provider.

Guess what? Here's the reason — let me break it down for you:

• 40% of the people you work with act like ADULTS.
• 30% of the people you work with act like TEENS.
• 30% of the people you work with act like CHILDREN.

What do I mean?

ADULTS - The 40%

These are the acquaintances, prospects, and clients who act NORMALLY. They are responsible, they follow up on their promises, they return phone calls and emails on time, they pay on-time, and are generally easy to navigate and get along with. They're reasonable and are satisfied with the product/service delivered.

These are the keepers — treat them like GOLD.

TEENS - The 30%

These are the acquaintances, prospects, and clients who act like TEENS. They are fine most of the time and are easy to do business with, but there are times when they act irrationally. For no good reason. They get emotional, they shut down, they bite back.

It's usually for a good reason — their business is hurting, they just lost a key team member or client, or the industry is changing. Unfortunately, they take it out on YOU. It's not fair, but that's business.

Most of the time — they just need a shoulder to cry on or just someone to listen to them. Be there for them and they will be your client for life. Be flexible, modify your offering, help them get through this bump in their career or business.

CHILDREN - The 30%

These are the acquaintances, prospects, and clients who act IRRATIONALLY all the time or from the outset of your relationship. You've probably run into these people — they treat you like SHIT. They don't care if their behavior impacts your business. They see you are calling and emailing — they won't give you the benefit of a simple phone call.

These acquaintances, prospects, and clients need a firm slap in the face. At the end of the day, you really have nothing to lose. You need to get their attention in a very calculated way. Here are some suggestions:

• Stop playing nice - shut them down. Be cordial and professional, but when you call them say, "I get the feeling you might be too busy to return my calls and I understand that. Unfortunately, this will be my last communication with you. Good luck with your endeavors and I hope you have a great 2012." When you step back, they usually follow and call you.
• Escalate the interaction. Stop by their office (especially if they owe you money) and ask to see them. Say, "Hey, I was just in the neighborhood and thought I would stop by." Get in their face — smile and engage them.
• Appeal to their nobler motives (this usually doesn't work with children). Call them and let them know you've been trying to contact them for weeks or months. Say you've tried to be professional — but your just going to have to let them go. But before you hang up, give them some bait, "I had a really good prospect, report, idea, connection for you — oh well."

The most important behavior is to escalate the interaction in some way. This economy has sent a lot of people into a scarcity/cocoon mode. They don't want to make decisions (even though they know they have to), they don't want to spend money (even though it's imperative they do), and they display aberrant behavior that burns bridges constantly.

They think they can get by with this behavior — but it's just slowly digging a deep hole for them.

So when you run into an adult — cherish them! A teen — ask questions, listen, and help them through this bump. Children — escalate the interaction — you have nothing to lose.

I'd love to hear your experiences and if you have a different percentage breakdown — LET ME KNOW!

5 Powerful Lessons From My Vacation - Part Two.

I didn't expect to write this post. But my last post, 5 Powerful Lessons From My Vacation, garnered so many comments with suggestions of other powerful lessons . . . I just had to do a Part Two to share my readers comments with you! So without further ado . . . here are my second five lessons: 

6. Engage With New People

Tracy from my Executive Coaching group related: "One of the things I love to do is to engage with people I meet meaningfully, for example in cafes and businesses that I use. I have found the investment of time and interest in others has rewarded me hugely in feeling joyful. Don't lose the feeling and save some you, for you. Thanks for sharing such a great time."

Tracy is absolutely right - many times I had the opportunity to interact with many different people during my vacation. Since I am a slight extrovert, I tend to ask questions of people to get them talking. And I had many WONDERFUL conversations!

7. Connect With Nature

Diane from my Executive Coaching group: "I'd like to add one thing to your list, which I think you realized on the farm without saying it - connecting with nature. Nothing helps put things in perspective for you, or brings awareness to yourself, your surroundings and your connectedness with all things than being outdoors. For me, it's the north shores of Lake Superior that completely humbles me." :-)

I love how Diane simply states the obvious - take the time to notice nature - and the benefits are endless.

Also, my good friend BJ said: "Great Post Rich. Vacations are essential. Even my short trip to VT did wonders! Don't have to be an long or exotic to be mind adjusting."

8. Recapture Your Childhood

Gary from a Dale Carnegie group exclaimed: "Having just returned from a week in Mexico with my family where I turned off my phone and threw it in the hotel safe, I fully agree with your five epiphanies. I also learned that it's possible to zip-line upside down. What a rush!"

When was the last time you got permission to act like a kid? Not only is it fun — it energizes you and brings back all the playfulness of your younger years. In addition, it opens up your mind to all the possibilities (like a kid) and eliminates all of the obstacles we put in our way (like an adult).

9. Gain Self Confidence

Tom from my Entrepreneur team gave me a great quote: "Don’t put yourself on sale. This is my favorite mantra from financial guru Suze Orman. While Suze’s target audience is directed to women, the advice applies to everyone. When you skip vacations, you put yourself on sale. If you have 2-weeks of paid vacation and don’t use them, you’re essentially working for free. By committing to a vacation, you declare to yourself (and to others) that you are important and deserve dedicated time for yourself."

Tom - you are spot on target! So many people don't take the requisite time off and in the end, they suffer for it. If you don't declare that you are important, who will? When I let all of my clients know about my impending vacation, they were overjoyed to hear I will be taking time off and heartily wished me a great time. What a great send off to get!

10. Impact People You Meet

Steve's comment (from my Bulletproof Your Career club) threw me for a loop: "You get out of your social and professional circles. You are thrust into other spheres, worlds, and situations normally not encountered with your day t0 day meanderings. And when you bump into these people - they also bump into you and most of the time - are blown away with what YOU bring to the table."

When you're on vacation - you are bumping into a lot of people. People who you can affect — make their day better, get them up when their down, teach them something they may not know, or best of all — touch their soul.

I CAN'T SAY THIS ENOUGH: If you haven’t gone on vacation — GO. You can afford the time away from work. 

5 Powerful Lessons From My Vacation.

I took 10 days off over the past week for a much needed vacation for me and my family. We made our way down to Maryland's eastern shore (to a family farm) and then made our way to visit Washington DC. Even though I was relaxing, I had a lot of time during our travels to think about what I learned during my vacation:

1. I disconnected from my practice.

I came back to 500+ emails — but I made sure prior to my vacation, to let all of my clients, colleagues and friends know I'd be gone and if they really needed to reach me, to call. No one called. The time away from email was energizing. Knowing every day that I could just get up and go for a swim, or a walk, or just sit and read gave me real clarity and focus.

It gave me the permission to clear out the cobwebs and focus on what really important — personally and professionally.

2. I watched people.

My disconnection allowed me to watch and engage people from all walks of life. It allowed me to see really bad service and really exceptional service during my time on the road. It

I walked around with a new sense of wonder — engaging people and asking them questions — how's your day going, what's it like to work here, do they ever see anyone famous, etc. It's amazing how animated people get when they someone takes a sincere interest in their life.

3. I built deeper connections with the people I love.

One of the most important things I did was to spend time with my family — my wife and two sons (ages 11 and 16). We had a lot of fun relaxing at the farm and then sightseeing in DC. My two favorites — seeing my 16 year old son act as tour guide while we were in DC (I was so proud) and my 11 year old son have so much fun cutting down bamboo at the farm (he is a dedicated Mythbusters fan and will tackle any project with aplomb).

In addition, I spent quality time with my life partner. She and I have known each other for over 33 years (married 22) and still learn new aspects of one another every day. This vacation grew us closer together.

4. I had time to learn.

I spent a portion of my time reading and enjoying books. I also engaged with my older brother, his wife and sons and learned a host of new things about the world around me. We didn't talk business — we talked more about the world and philosophy in general. When was the last time you did that?

5. I recharged my batteries.

Let me state — I was not 'powered-down' and in need of energy. I was okay — I was moving along just fine over the past eight months. But it's like hooking you up to a powerful energy source (as in The Avengers movie, during the fight between Iron Man and Thor - Thor hit Iron Man with a huge bolt of lightning - and suddenly, Iron Man's energy potential shot upwards of 400%).

It really got my mind working in higher gears and began to build up a reserve of energy to take me through the end of 2012. I am full of ideas and direction — stay tuned!

If you haven't gone on vacation — GO. You can afford the time away from work.

Don't Think Too Much. Just Act.

"If you wait to do everything until you're sure it's right, you'll probably never do much of anything." - Win Borden "A ship is safe in a harbor, but that's not what ships are for." - William Shedd

I wanted to hit you early this morning with a few of my favorite and powerful quotes. 

I've been doing a LOT of public speaking lately. Conferences, keynotes, expos, organizations, and corporate gigs have been littering my calendar lately. It's been a BLAST. And I've learned a lot about the people I present to.

They're scared. Not the monster in the closet with the knife scared, but a slow, rhythmic, fear that invades their life. Their thinking.

And their actions.

The markets are unsure right now. Business is unsure right now. People are unsure right now.

But this is one of the best times to strike out and do something DIFFERENT. Take a chance. Try something new. BE BOLD IN LIFE.

I promise you — there are a LOT of people out there right now making a lot of money based on their ideas, their connections, and their HUSTLE.

You can be one of them too.

So today's charge for you is to look at what you do everyday and do it differently. Make a change. Reach out to someone who you thought was untouchable. Start something new. Improve and expand what you do.

It will not only motivate and inspire you — it will energize and get everyone around you to notice your tsunami.

Make it happen.

This One Phrase Will Transform Your Business.

This weekend, I was hiking with my family in a state park — lots of trees, streams, and ticks. We all had a great time and the summer heat wasn't too oppressive. While we were exiting the forest, we were speaking about the economy and business, and my brother Jeff mentioned a quote I've never heard:

"Shame on you for not charging enough to stay in business."

It hit me like a thunderbolt. How many businesses do we encounter that bemoan the fact they aren't making enough money to survive?

Here's a little financial equation I use to understand the financials of your business and career.

1. How much money do you want to make this year? Let's say $125,000 to make the math easy.
2. Divide it by 50 weeks (you get 2 weeks off for vacation) = $2500 each week.
3. Divide it by 5 days a week = $500 each day.
4. Divide it by 8 hours = $62.50 per hour. But you have to have 40 solid hours of billing. If not, you need to increase this figure — even double it.

That's your hourly rate you need to make to pull in $125K a year. It doesn't take into account overhead, materials, help, etc. But it gives you a generalized idea of how much you are WORTH.

Then I have my clients build their business model the other way:

1. How much can you charge each client on an hourly basis? Let's say $100 an hour.
2. How many billable hours a day do you have? Let's say 5 = $500 per day.
3. How many billable days per week? Let's say 4 = $2000 per week.
4. 50 weeks per year = $100,000. A $25K shortfall.

This is important — usually the salary and hourly rate don't add up. I usually have to tell them to charge their clients MORE MONEY. Or figure out a way to deliver additional services to their clients so they make more money. Can you upsell? Can you sell them more stuff?

In any case — you need to charge enough to stay in business.

What are you charging? Do you need to charge MORE?

How To Solve ANY Problem.

Okay — the title might be a little misleading. If you just robbed a bank and are evading the authorities, this post will probably not work for you (sorry). But for most business and career problems — this will do just fine. Let me start by explaining what I call "The Whirlwind".

What's a "Whirlwind"? The offficial definition is: Whirlwind - Noun 1 : a small rotating windstorm of limited extent 2 : a confused rush : a whirlwind of meetings 3 : a violent or destructive force

Whenever we are faced with a powerful problem in our lives, we probably encounter The Whirlwind. It is a violent force that spins out of control in our heads. It mixes up our current thought processes, past failures, and future fears. In addition, it easily combines straightforward facts with a bevy of crazy emotions. To make it worse, there is usually a time, importance, or personnel component that just adds to the anxiety and severity.

And you wonder why you can't solve this problem.

What we normally do is keep this Whirlwind bottled up in our heads. We might even talk to a number of people about it — but most of the time, it just gets worse and you rarely ever solve the problem.

So what do you do? Get The Whirlwind Out Of Your Head!

You need a process to eliminate ALL emotions from your problem solving and develop factual options which eventually lead to a solution. Follow these rules to the letter (no deviation!):

1. Take out a sheet of paper or stand at a whiteboard.
2. Have a pencil or whiteboard marker ready to go.
3. At the top of the page (or board), write what the problem is. Be clear, succinct, and ensure that it covers what the problem is. As an example, you can write: "Interpersonal Issues With Tom: Duties, Meetings, Staff".
4. Define The Problem. Here's the catch: it can only be no more than 3 bullet points. Example: a. Tom cannot keep to his promised deadlines (over-promise, under-deliver). b. Tom has a hard time staying focused at his meetings and loses control of the group. c. Tom's staff is unfocused and are now coming to me for direction.
5. Develop possible solutions to each of the bullet points. Example: a. Tom cannot keep to his promised deadlines (over-promise, under-deliver). - Talk to Tom about this situation - refer to facts and instances only. Ask him how he would solve the problem. - Begin to manage Tom more closely. Schedule frequent, regular, but short meetings to cover progress. - Uncover what is the 'real' cause of Tom's inability to meet deadlines. - Follow up after one month - track progress.
6. Sometimes you might need to do a PROS & CONS list. Especially when balancing a difficult decision.

Bottom line — get the Whirlwind out of your head and get it on paper. You'll find that it will be so much easier to solve and you'll feel better in the long run.

Change Your Life With A Cookie.

"You don't become a failure until you're satisfied with being one." A fortune cookie — I found this in a darn fortune cookie!

How serendipitous life is — when you least expect it — the universe opens a door to enlightenment.

So what does this mean?

1. You are not instantly a failure when you fail.
2. No one can make you a failure.
3. Only you can make yourself a failure.
4. It's easy to fail, but then it's also as easy to decide to learn from your failure.
5. Failure is a prolonged state of mind.
6. Failure influences future behaviors.

Are you going to make mistakes? Sure.

Are you going to fail? Sure.

But we need to understand is HOW we react to that failure. If we let it defeat us — Failure has won.

If we step back and learn from our failure — we move on. We stay strong. We get that much closer to success.

So today — don't focus on your failures, your losses, your dropped balls, your missed chances.

Today I want you to see what CAN happen. What you can do right NOW.

You'll thank me.

New Job Success Or Failure: Your First Day.

Here are some quick tips I give all of my clients prior to their first day on the job:

Prepare

This is a critical task for you and sets up every other thing you do for your first day. You need to get this done 24 hours prior to your first day.

• Get all of your paperwork together. Everything that needs to be signed, your license, passport, etc.
• Pick your clothes and make sure they look great. You will feel better if they are all laid out and ready to go.
• Polish (men) and touch up (ladies) your shoes - they need to look great.
• Make your lunch the day before.
• Set the timer on your coffeemaker so you wake up to hot coffee.

Meditate

Yes, meditate. When you get up or after your shower, sit on your bed, close your eyes, and relax. Say to yourself:

• I will do great. I have years of experience ready to burst out of me.
• They love me - they picked me over every other applicant.
• I won't screw up - I will ask questions when I am unsure.

Day One is always the hardest day - it is built up with anxiety and fear - meditation will help you get centered. Take 1-2 minutes for yourself.

Leave Early

If your commute is 30 minutes, leave 1 hour early. This is a new route, with new traffic patterns and unknown hazards. Give yourself ample commuting time to get there with enough buffer to ensure you are stress-free and ready to go. If you get there early, that's fine.

Arrive Early/Stay Late

It sends the right message to your superiors, peers and team. It shows you are a 'hard' worker and sets the stage for building your reputation at your organization.

Smile, Smile, Smile

First impressions are made within the first 10 seconds. You are going to meet a lot of people - you don't have to remember their name - but smile and be engaging. It will give them a good sample of who you really are and get you off on the right foot.

Ask Questions

You are not inexperienced, you just need to measure how you will do things, where things are, and what to do with them. If you don't ask questions, you will probably stall and not work as efficiently as you usually would. Get through those obstacles and make things happen!

Try To Eat With Your Boss or Peers

It gives you another chance to quiz them on the more intangible areas of your position/organization. In any event, try to have lunch with all of the people you will touch at your job.

Go Home & Relax

It's been a crazy day. Come home, get into comfy clothes, and lay down on your bed. Embrace the feeling and memories of your new job — review the day with your spouse or partner.  This debrief is not only important, it's critical. It allows you to download your thoughts, experiences and emotions.

Go To Bed Early

It's been a tough day — go to bed one hour early to be fresh for the next day!

Work Smarter, Not Harder.

I really didn't mean that. To be honest, to be successful, one needs certain things to happen:

1. You have to hustle. Move faster than your competition and get things done. Take action.
2. You have to be smart. Not only intelligence, but knowledge and street smarts.
3. You have to be lucky. Sometimes it comes from nowhere, but most of the time it presents itself from opportunities you developed.

But there are times when you need to be nimble, agile, and frankly, work smarter. How? Here goes:

Think of all the things you do during the day. The email, the meetings, the people, the stop-bys, the phone calls, the traveling, the commute . . . everything.

Now I want you to take each element and figure out how you can STREAMLINE it. Make it take less time but deliver the same (or increased) result. Let's try each one:

• Email - do you have to read EVERY email? Develop a system to read the important messages and toss the rest.
• Meetings - do you have to go to EVERY meeting? Eliminate one meeting per week - you don't really need to be there.
• People - who are the most important people to your career? Who wastes your time? Start spending more time with the important people.
• Stop-bys - it's nice to have an open-door policy but you have to have time for yourself. Close your door at certain times to get working.
• Phone calls - all calls should be five minutes or less. If it is more complex, you need to meet.
• Traveling - do you really need to go there? Can you video conference in? A conference call?
• Commute - sitting in the car for an hour a day is tiring. Can you listen to motivational CD's? Can you telecommute?

Think outside of the box — you want to work smarter — get the work done in less time without killing yourself.

Over the next few weeks, I will be focusing in on each of these areas - STAY TUNED!

Image provided by H Sterling Cross at Flickr.

The Number One Way People Get Derailed.

It happened to you again. It's happened to me. It's happened to all of us at one time or another. We blame other people, circumstances, luck, your parents, your family, and ultimately the finger always points back at YOU.

Only you can change your situation. But we sometimes are afraid of what might happen. We start making up elaborate stories about what 'will' happen. We get caught up with a lack of inspiration, confidence, focus, energy, and my favorite persistence. How don't you get derailed? 

What would you do if you weren't afraid?

I get a lot of business cues from watching Mad Men, a tv series based in an ad agency in the 1960's. During the last episode, the main character, Don Draper is frustrated at the firm's new win — Jaguar and Dunlop Tires. He states, " These are piddly-little companies — I want Chevy and Firestone. Forget Lucky Strike, I want Dow Chemical." His partner instantly retorts back, "This is the old Don Draper, I've missed him." And subsequently makes the Dow Chemical meeting happen.

What would you do if you weren't afraid?

Right now — what's the one thing you would do to make your career, your job, your business BETTER?

Who would you call? What would you do? What can you affect?

Here's the secret: Just Do It. Make It Happen.

Why You Don't Delegate Your Work.

Delegation is scary. It's a loss of control, it's relying on someone other than yourself to deliver, and a lot of people feel it actually will take more work than doing it themselves. That's all true. You do lose control — but in a planned and calculated way. You can monitor the situation.

Someone else does deliver — and with that, comes a host of insecurities and uncomfortableness. It's the unknown.

It will take more work — initially. But once the person has it down, you then can spend time on more important things.

Here's my hierarchy of delegation and where most of us get nervous when we think of delegating:

Tier 1 — Basic Work

This is the easiest part to delegate - the work. It just entails that the new person has the ability and focus to cover and deliver the proposed workload on time. Most of the time, they can do this part easily. At first, you have to walk them through it, but if you've chosen your person correctly, they will pick this up in a flash.

Tier 2 — Irregularities

This is where certain small 'bumps in the road' are found by the person and it takes them a little bit out of their regular basic work arena. Most (if not all) people can handle this area and usually you don't need to help out (maybe the first time). Example: when a bookkeeper finds an errant entry.

Tier 3 — Pop-Up Events

These are regularly planned events, deliverables and extra work that are expected, but do take the person out of the normal 'basic work' area. They might be a presentation, a monthly/quarterly report, or a meeting. This is a slightly scary area for delegators — they worry the person might screw up (and they will then look bad) or the person will forget (oops!).

Tier 4 — Emergencies

This is the critical, defining moment for delegators. They worry the person they delegated to will not be able to handle those emergencies which crop up from time to time. They could be mistakes made by the client, unforeseen circumstances, or just plain shake-ups of the normal process which have a critical time component attached to them. I always tell my clients this is where they have to jump in the first few times to help the person they delegated to with the matter at hand.

Tier 5 — Personality/Process Issues

Here is the deal-breaker for delegation. Delegators are afraid of relinquishing certain duties or projects because 'only they' can handle the people attached to the account or project. Usually they feel they have more time invested and really know the peculiarities of the people involved or they've built a solid reputation with them.

See where I'm going? A lot of delegation is the worry of losing control and taking a hit to your self-esteem. Remember . . . only YOU can do this critical work. What would happen to your ego if the person you picked did it BETTER? If they handled emergencies a little faster and more efficiently? If they ACTUALLY got along better with clients and colleagues than you did?

Most of the time, we are worried about the person screwing up and making us look bad (or worse, lose the account). The funny thing is, much of this is fixed by close monitoring and jumping in when needed. But the real obstacle in delegation is the psychic hit to our self-esteem, ego, and our work output. We don't want to look bad or ineffective.

Delegation is like jumping into a cold pool  — it's hard to talk yourself into it, but when you do jump in, it's cold for a few seconds and then you quickly get used to it. My mantra — if you don't delegate, you'll never move up, improve, or take on more challenging/interesting responsibilities.

A Goal Without A Plan Is Just A Wish.

A powerful quote and image (a la Mad Men) to start off your Friday. Next steps to be the person you could have become:

1. Take a piece of paper and pen.
2. Write down what you have right now — relationship, career, possessions, friends, worth, etc. Keep it general.
3. Now write down your dreams — relationship, career, possessions, friends, worth, etc. Keep it general, but THINK BIG.
4. Compare the two.
5. Start developing paths with steps from your current state to your desired state.
6. Start moving forward. Today.

"A goal without a plan is just a wish." - Antoine de Saint-Exupery

Powerpoint: Do You Make These 5 Simple Slide Mistakes?

I can't tell you how many BAD presentations I've sat through. Let's just say — a lot. My major pet peeve centers around what your presentation slide background looks like. Now before you start your protestations (i.e., executives from organizations) — I totally understand you might have to stick with an approved slide background. I truly feel sorry for you. I was an executive for 20 years and for all internal (and many external) presentations, I broke the rules. No one ever took me to task — ever.

But here are my thoughts (in no special order):

1. "I have to have my logo on each slide!"

No you don't. Maybe your company requires you to have it there, but if you really looked into it, you probably don't need to.

Most of the time, you will need to begin (and end) the presentation with your logo, but for all intents and purposes, the inner slides will only need the information you're presenting. Now if you need to send/distribute the presentation, that's another story — see #5.

Slide real estate is at a premium and the inclusion of a repetitive logo on each slide (and the accompanying buffer around it) is a WASTE OF SPACE. Remember — the object of each slide is to be open, simple, and uncluttered so the audience can focus on the message. Repetitive logos, slide numbers, dates, and titles are not required.

2. "I have to have my company's colors on each slide!"

No you don't. Think of FedEx - purple and orange - imagine a background of purple and orange. OMG. Your job is to present a message to your audience — not hit them over the head with each slide. We've already dispatched the logo, let's work on the background colors.

When you work with a number of colors, shapes, or repetitive images, you are muddying the message. It's as if the audience is wearing 3D glasses and the movie isn't 3D. When you have a number of colors, shapes, lines, or gradations, it just makes it harder to see the font on the screen. Especially if the gradation moves from light to dark — try placing a phrase in black on a background that has a gradation from white to black. You won't see some of the letters — making it hard to read — equals lost message. It also looks juvenile.

3. "The audience can't see the words on my slide when I project on a screen!"

This happens ALL the time. Why? All projectors, screens, and room lighting are different — so you need to compensate for these changes. What I do is always work with a white background — you can never lose with white. It brightens up the screen, takes advantage of any projector bulb's shortcomings, and keeps people's focus on the screen. In addition, colors look brighter.

You can also use a black (or dark) background. But I find it tends to darken the whole room and adds a somber edge to the experience. Steve Jobs used a slightly-graded background for his presentations — but he had perfect stage lighting. Try it — you might like it. One caution — if you like to use images, sometimes their background is white — so you'll have to do some Photoshop magic to make the background around them transparent. That's why I stick with white.

4. "I have to stick to the 'Powerpoint-approved' template!"

No you don't. Honestly, they suck. They stick with boring fonts, the leading (space between each line of text) is not the best, and their choice of bullets . . . terrible. The only way for you to personalize the presentation (to your subject) is to start fresh and choose your own layout. Once you lock it in — stick with it — it will then be easy for you to replicate again and again and again.

In addition, you don't want your presentation looking generic or like another person's presentation. Candidly, when I see a canned 'Powerpoint-approved' background presentation, I think two things:

1. This person has no idea what they're doing. They're whole presentation is suspect.
2. This person really doesn't care about the look and feel of their presentation. They've rushed it.

5. "Projecting and printing are two totally different deliverables!"

So they can look different. In fact, they can look like two totally separate deliverables. Why?

1. One is for projecting on a screen in front of an audience with commentary from you. The audience is focusing on you and using the slideshow as an accompaniment to bolster your message.
2. The other is for silently reading at one's desk. Two different deliverables. You do need a logo or copyright on each page because the presentation might be pulled apart and distributed to other people. Also, it's frequently printed on white paper, so the use of complex and colorful backgrounds (and fonts) might interfere with the final printed product. In addition, if you have to email it, eliminating most (if not all) images will dramatically affect the size of the emailed file.

I run into these five mistakes at least once a week and it's a train wreck when it happens. In fact, I see a presenter (who is an accomplished academic and speaker) who sabotages their own presentation by making all five of these mistakes.

Are You An Egomaniac?

A few weeks ago, I posted one of my most read articles, 'Are You Late All The Time?'. I received a huge response from readers (thank you!), all letting me know they are either mending their ways or will take charge with late people in their life. Here's a little secret about Rich Gee — I am an avid Vince Flynn Fan — I read all of his books. I am currently in the middle of one of his older novels, Act of Treason. Not to get into the story, but there's a great description of people who are habitually late for meetings. I'll quote it in it's entirety (it's so good):

"When someone is constantly late, they fall into three categories."

"The first, he called idiot savant. The type of person who is so smart in his or her field of expertise that their mid is literally elsewhere. In layman's terms he explained that these people were smart in school and dumb on the bus."

"The second category was made up of perfectionists, people who were incapable of letting go of one task and moving on to another. These people were always playing catch-up, rarely rose to any real position of power, and needed to be managed properly."

"The third category, and the one to be most wary of were the egomaniacs. These were the people who not only felt that their time was more important than anyone else's, but who needed to prove it by constantly making others wait for them."

WOW. The only thing I would add to this description — one can share elements of each category. So you can be a perfectionist with a little idiot savant. Or a bit of an egomaniac (be honest, we all are at one time or another) with a dash of  perfectionism.

Or all three. Coming from someone who is maniacally early all the time — it's hard for me to understand habitually late people. Now I do.

Is there a diagnosis for people like me who are always early? Where do you place yourself? I'd love to know — comment below.

Be Proud Of Yourself.

As a coach, one of my responsibilities is to help my clients acknowledge their accomplishments. Why? Because we don't. We get so caught up in the rat-race, getting things done, moving as fast as possible — and we don't take the time to stop and review where we are and where we've come from.

A big part of my job is acknowledgement — I help my clients fully appreciate where they are in life — all the hard work, all the sweat and tears, all the long nights and early mornings — everything.

Why? It gives us perspective. It allows us to understand what it takes for us to really succeed. It also allows us to understand how hard we are on ourselves and how we forget all the hard work.

So . . . I want you to take a few minutes this morning and fully acknowledge where you are in life today:

• Do you have a roof over your head? A lot of people don't.
• Do you have a full stomach? A lot of people are hungry in this world.
• Do you have a partner in life? Family? Good for you!
• Are you employed? Nice work!
• Do you have a car? Excellent!
• Do you have a savings account? Good planning!

If you say yes to most of these questions — congratulations! If you have most - great job.

Be proud of yourself — who you are, what you do, who you impact, and what you leave behind. If you put yourself in the position of acknowledging your current position and what you've done — you have only one way to go — UP.

HOW DO YOU ACKNOWLEDGE YOUR ACCOMPLISHMENTS? HOW ARE YOU PROUD OF YOURSELF?

LET ME KNOW BELOW . . .

The Secret To Getting Things Done.

Candidly, it hard to get things done. Of course, some things are easy, but many of them are quite difficult. We are always looking for ways to do things better, faster, and with less worry and work. Years ago, I came upon one of the most simple and powerful quotes I've ever read. It's from Mohandas Gandhi, who in his 78 years of life, gave us so many great quotes (and his actions too!).

"Action Expresses Priorities."

That's it. That's MY secret to getting things done.

Think about it — All of your actions, all the things you do, all the things you deliver — set your priorities. Once you take action, you instantly decide what you want to do first. Why? People tend to act upon those things that have meaning to them.

But I think it's deeper than that. I think when you don't know what to do, you need to just take action anywhere and suddenly certain things will start to fall into place.

But that's the problem today — we don't take action. We're afraid to — we procrastinate, over-analyze, and postpone because we are sometimes afraid of action.

Because action will ensure we have to make a decision — we have to do something that is sometimes hard, or we will have to deal with the results of that action.

But what we don't realize is that action moves us forward. It propels us . . . it forces us to rocket faster and faster. And sometimes we are afraid of that.

So ask yourself:

• How can I take action today?
• What should I do first? Second? Third?
• What should I stop doing?

So the next time you are putting off something — a decision, a task, a phone-call — just think "Action Expresses Priorities".