A Powerful Thought For Friday.

"The way to get started is to quit talking and begin doing."

- Walt Disney

Do You Give Unbelievable Customer Service?

As many of you probably know, I took my family to Walt Disney World over the past two weeks. We had a BALL! In the middle of all the excitement and relaxation, my business mind was constantly going. I am very observant when it comes to viewing high level operational, organizational and customer service processes. And candidly, I saw a bunch of them:

• When we returned to our room (we stayed on-site) we found the room attended to by our maid, but the TV was left on. How strange! Then we turn to one of the beds and find my son's stuffed character Stitch sitting upright on the bed with the TV remote in his hand. It blew us away and we doubled her tip at the end of our trip.
• Our son had a broken arm (not bad, but it is in a cast) - and during our entire stay, whenever we had an interaction with a Disney cast member (that's what they call them, not employees) they would inquire with my son and then go out of their way to make the situation that much more special. They would give him stickers, or a better table, or faster service.
• The grounds were immaculate. No trash, nothing. They were even replacing old bushes with new grass around the resort walkway. In 100 degree heat. They were also repainting the main convention building even though for the life of me tell where it actually needed painting. It looked fine to me.
• Finally, at the resort's pool, the lifeguards were not only plentiful (9-10 on duty at any one time and this was not a big pool), but when some were on, the others jumped into the pool and got the guests to have a tug of war or a marco polo contest. They were even challenging the guests to volleyball!

Now that is customer service and attention to your clients needs.

What do you do currently that goes above and beyond your current customer service?

Are You Losing Your Game? Time To 'Adjust' It.

From Greg Couch in Paris:

"Venus Williams just keeps letting this happen to her, and she throws up her hands as if there is nothing she can do about it.

She had been playing her best tennis in years, and had a shot at moving to No. 1 in the world rankings, where she has spent just 11 weeks in her long career. And then she had an off day Sunday. Now, she's gone. Williams lost 6-4, 6-3 to Nadia Petrova in the fourth round at Roland Garros. It's clear now why Williams has never won the French Open, and never will. It's not about a lack of ability or comfort on clay.

It's unbelievable that someone who has been so great for so long would allow herself to play for all these years without a safety net. She has no adjustments to make, no alterations.

On hot days, the red clay is fast and on cold days it's slow. On wet days, even stickier. On Sunday, it was raining and windy, too. Nothing stays the same, and even on the best of days, you can't just impose physical strength on your opponent, the way Williams plays. The ball slows down when it bounces in this dirt, and gives players a chance to catch up to the power.

Sometimes it happens? Then why not be ready for it? Don't you have to make adjustments?"

Greg is spot on with Venus. Now here's the kicker . . . he sounds like me when I first talk to my clients. Things have been going so well for so long, then all of a sudden, everything falls apart. It's like their career or business just had a 4-6, 3-6 game and they don't know what to do. They've been playing their power game all along and the whole world around them has changed.

And it hits you smack in the center of your face just like a tennis ball. You suddenly realize that you no longer are employed, you're handling multiple positions that have been eliminated, or a majority of your clientele have disappeared. How do you fix this?

It's called FLEXIBILITY. LIMBERNESS. AGILITY. React to external conditions as they change (and you can bet your bottom dollar they will) and take steps to be flexible, limber and agile.

Here are some tips:

• Keep your eyes open. Major career or business changing events usually don't happen in an instant. There are predictors and subtle changes that should be alerting you. People just don't listen or they obstinately keep their eyes closed to the problem(s). When you see something begin to happen, take some time out to look out on the horizon. What is changing? For the better? For the worse? Who's leaving the company? What projects are being cut? Who is disappearing from certain projects?
• Set goals. It's that easy. Most executives and business-owners don't have goals. They just trundle along with no targets to hit. You're asking for trouble. Businesses - look at your last 12 months gross revenue, pick your three best months, average them and that is your current target for each month. If you want to be agressive, raise it by 5%. Executives - How is your project/department progressing? Are you hitting your deadlines? Are you receiving increases when you hit something out of the park (great review)?
• Have a plan in case things change. If the environment is going south, have a backup plan. Businesses - What is another customer base you can tap into? Why aren't you hitting them already? Executives - Is your resume up to date? Are you actively having lunch with colleagues outside of your company to survey the marketplace?

If you begin to attempt just one of these tips and MAKE ADJUSTMENTS, you'll find that you'll be winning the matches, rather than going home a loser.

Gasoline, Hybrid, & Electric Cars Are Not The Answer.

Am I not getting this? I follow this news track often because I am very interested in this country's future energy needs. What I keep seeing is a concerted (and in my opinion, a highly misguided and uninformed) focus on alternative energy vehicles that still require energy from dirty energy sources. Let me explain:

Gasoline - This is a no brainer. Don't even add what's happening in the Gulf right now. Our attention to gasoline puts this country at risk by forcing us to do business with unstable countries. This should stop.

Hybrids - Great idea, but it still uses gasoline. And if you ever drove one, the pickup is not quite what you'd expect. And at the end of the day, the mileage is still equal (or surpassed) to a VW Polo Diesel (check it out). Also - just wait when you need to replace your batteries - there will be a lot of angry people out there.

Electric Cars - All I read today focuses on the Nissan Leaf and the Chevy Volt. Where will the electricity come from? The air? No - it will come from Oil, Coal, and Nuclear - all three are very dirty. And you have to plug them in everywhere since they only get 100 miles per charge.

So where do we go from here? I have three words: Honda FCX Clarity - the most important car since the car was invented.

Check out this video:

No Oil. No Gasoline. No Electricity. It runs on Hydrogen - the most abundant element in the universe and it spits out water vapor. How do we do it?

This should be Our Five Year Plan:

Step 1: Government subsidies (Manhattan Project) to help automakers retool to produce hydrogen cars. Begin to incrementally tax gasoline to painfully move the public to hydrogen. Trucks can still use diesel (or natural gas) - we can focus on them in the second round. Step 2: All gas stations are refitted not to dispense gasoline, but to dispense liquid hydrogen. Step 3: State rebates to help owners purchase and own new hydrogen cars (you can probably throw in federal too). Step 4: Convert all refining stations that turn petroleum into gasoline into refining stations that turn water/seawater into hydrogen. Same energy expended - different results. Step 5: Leverage the existing distribution system for gasoline to now carry hydrogen. Step 6: Slowly wean the American public off gasoline - still have it around - just for antique cars - and keep it really expensive.

It's that easy - or am I missing something in my logic?

I know it will be a hard 5 years - but no harder than the trillions we have spent on wars to keep the oil flowing.

Hard Time Getting Started On Monday? Try This.

Whenever I have a dip in energy or productivity, I watch 30 to 60 seconds of this video. It works.

The Coolest Way To Get A Job. BY FAR.

Honesty from Clay Bennett.

Check out more Clay here.

Smart Things People Do At Work - Acknowledgement.

The number one reason why people enjoy and stay at their jobs is not money. Of course you do work FOR the money, but when employees are asked about what motivates them about work - acknowledgement tops the list every time. Quick question: Do you regularly and specifically acknowledge your direct reports?

Regularly: Not once a year - a more frequent basis would suffice. Specifically: Not a generalized statement: "You're doing a great job!" But a more specific one: "The way you handled the meeting today - you've come a long way. I'm so proud of you!".

When it comes to acknowledgement, do these four things:

1. Gratitude: Show real gratitude and insert it into your acknowledgement.
2. Honesty: Be sincere. No joking. Don't be flippant.
3. Focused: Get them alone, or catch them off-guard — "I need to speak to you . . . "
4. Enthusiastic: Don't make it sound like they are being fired. Smile. Make them feel the energy!

And don't go around the table or office and acknowledge everyone at the same time — that defeats the purpose.

If you regularly and specifically acknowledge your direct reports, you'll find that you will have a more energized and determined team. And how much does it cost? NOTHING. Start doing it today.

Everyone For Themselves OR The Sinking Boat Syndrome.

Years ago (I'm talking 1970's - 80's), there was a common bond that held groups together. Things like citizenship, affiliations, or just plain ethics. Today, all I see in the media, business, and life is a habitual replaying of a sinking ship - everyone for themselves - and screw the rest.

We as a nation have to come to grips with reality - our family has been spending too much for too long - and the credit card is due. We can't flip the balance to another card - we have to begin paying down our balance or face bankruptcy, foreclosure and ruin. This is prevalent at the national, state, and local levels. Folks - there are three choices (and only three choices) when it comes to this situation:

• Increase money coming in (raise taxes).
• Decrease money going out (reduce benefits).
• Cut services (employees, depth & breadth of programs).

That's it. It's that simple. Unfortunately both political parties cannot bring themselves to make these hard changes. Why? Because they fear for their political lives AND hope that someone will come along with another credit card to help them bounce the balance.

From a business perspective, there are many managers out there that manage to save their own skin - and no one else's. They are risk-averse and toe the company line like a deer in the headlights. No innovation, no risk, no ideas - and they change direction as often as the wind blows to ensure that they maintain their bonuses and status quo. In business there are three states also:

• Growing
• Flat
• Shrinking

But I maintain that there are two - you are either growing or shrinking - up or down - because flat is not an option for long if you want a healthy company. To grow is to take risks, compete, try new things, grow successful programs . . . think different. I only see this happening in a smattering of large companies and many startups (who will probably eat the lunch of the big fish very soon  . . . Google?).

And this affects our homes, neighbors, friendships too. We are too busy, too unfocused to help one another. It's time we begin to reach out and personally help one another - that's why we are on this earth. Think about it.

I heard that many people are leaving the U.S. because they feel that the government, our states, and our cities are dysfunctional.Why not stay and try to fix it? They are more interested in saving their bank accounts so they can buy another boat.

Bottom line - stop thinking like you're on a sinking ship - because if you do - EVERYONE GOES DOWN. Trust me.

You Have To Listen - My Favorite Podcasts!

I began listening to the Radiolab Podcast about six months ago and I am riveted to every episode. RIVETED. Radiolab believes your ears are a portal to another world. Where sound illuminates ideas, and the boundaries blur between science, philosophy, and human experience. Big questions are investigated, tinkered with, and encouraged to grow. Bring your curiosity, and we'll feed it with possibility.

In late 2001, Jad Abumrad was asked to host a showcase of documentary radio. He called it Radiolab. For a few years, Jad picked pieces that he liked and played them on Sunday nights. Every so often, Jad would make his own story ... or conduct his own investigation...and include it in his show. More and more, Radiolab featured Jad's original work, and played fewer and fewer of his favorite documentaries from around the world.

Then one day in November of 2003, Jad was having breakfast with his friend Robert Krulwich. As Jad aired more of his own work, Robert was becoming impressed with how different and wonderful the show was sounding. On this November morning, Robert and Jad were discussing the mystery of how memory works, when one of them came up with the idea of taking that conversation into the recording studio.

Whether that idea came from Jad or Robert may be lost to the still-unsolved mystery of how memory works. But they went ahead and talked to some scientists, and Jad embroidered and illustrated the resulting conversations with sounds and music. Before long, Robert and Jad decided to team up and re-launch Radiolab in its current form.

Some great episodes: The Placebo Effect - My Favorite! Numbers - For Anyone Confused or Attracted To Numbers! Limits - Testing the Limits of Human Endurance Afterlife - What happens at the moment when we slip from life...to the other side?

Radiolab is heard around the country on over 200 stations. Check it out!

I Haven't Been Sick In 6 Months.

Sounds crazy, but it's true. Let me be candid — I can't get sick. I have 25 clients that need me everyday, I do workshops all over the country, and I am in the middle of writing a new book. Combine that with running a full-tilt business — financials, taxes, marketing, miscellaneous — and you have a recipe for disaster — if I fall ill.

That's when I met Susan Nisinzweig. She turned me onto nutritional supplements that have revved up my immune system that rivals my health when I was 20 years old. I've always taken vitamins and I try to eat well - salads, grains, fruits, vegetables, etc. But she introduced a vitamin pack that makes me feel indestructable (like Superman) when I am out and about meeting people. It's a bit expensive, but weigh that against 1-5 days down with the flu. I choose my Optimal Support Packets EVERYTIME.

Look, I shake a lot of hands, meet a lot of people, I have children (who are flu petri dishes all their own) - so I frequently got sick. Now that I take her Optimal Support Packets - I don't. It's that easy.

Here's the kicker - when you take a vitamins on a daily basis - you expel them when you urinate. When I used GNC Mega Men vitamins, my pee looked like Prestone anti-freeze. Not with Mannatech vitamins - I know my body is absorbing all the nutrients.

I know this sounds like a commercial - SORRY - but it is. When I run into something that WORKS - I want to scream it from the rooftops.

So check it out, you'll thank me.

The Most Important (financial) Book You'll Buy This Year.

I read LOTS of books. And it's funny - a lot of people are amazed at the number of books I read. I don't think I read a lot - but many people I meet think I'm crazy about spending time reading books. Candidly, I feel that it's a clear sign of the 'dumbing down' of America. People are 'shamed' into not reading - you should see the faces of people when I mention I read 3-5 books at a time and finish 100-150 books a year. "Don't you have better things to do with your time?" Candidly, I don't. And you should be reading too - start with this timely and powerful tome.

You need to get Enough - True Measures of Money, Business and Life by John Bogle. Why? Let William Bernstein tell you:

"If you are wondering about the cause of the current market crisis, then you haven't been reading enough of Jack Bogle.

Because he certainly knows not only where, but why and how. For decades Jack has been communicating his disquiet in previous books, speeches, and public testimony. Years from now, when historians and investors dissect the economic and market meltdowns of 2008, they'll consult this slim, well-written volume.

In order to understand the intellectual and moral platform from which he surveys the economic wreckage, you need to know a little of his story. Bogle founded one of the world's great investment companies, the Vanguard Group. Most men in his situation would have levered such success into a multi-billion-dollar net worth; instead, he "mutualized" Vanguard, converting it, in effect, into a nonprofit organization whose only goal was to benefit its fund holders. From an ethical perspective, Vanguard is the only "investment company" worthy of that name. (As opposed to most financial firms, which are in fact "marketing companies" whose main purpose is to milk unwitting investors of fees and commissions.)

The answer to the conundrum of 2008 lies in the book’s title, "Enough," which is the punch line from a delightful Kurt Vonnegut/Joseph Heller story. Simply put, our nation has been suffering from decades of unchecked financial excess, for which we are now paying the piper: excess in investment company fees; excess in financial speculation masquerading as diversification and innovation; excess in the salaries of top executives; excess in salesmanship; and most importantly, excess in the role played by the financial industry in our national economy and national life."

Go out today and get it - it will change how you think about business, your career, money and your life.

Stupid Things People Do At The Office – You Speak & Don't Listen.

This is a fast one - so keep up with me . . . Most bosses speak more than they listen. They think they know everything. They push their views onto their staff any chance they get. And that's STUPID.

1. Shut up.
2. If you must speak, ask questions.
3. Then LISTEN.
4. Ask more questions. LISTEN.
5. Then ask your people, "What do you think you should do?"
6. That's it. They don't want to hear your stories. They don't want you to tell them what to do.
7. They want you to guide them.
8. That means that you ask questions (to get them to think about the options), LISTEN (to give them time to weigh the options verbally), and then ask them what they should do (giving them the ability to guide their own work and empowering them).

When you do this - you are actually motivating your team - allowing them to take charge of their work. This also allows you to be part of the process - to gently guide them when they might go off course or pick them up when they fall down.

So next time you have an opportunity to pontificate - Shut Up, Ask Questions, and LISTEN. You'll thank me.

Stupid Things People Do At The Office - You Micromanage Your Staff.

Everyone hates micromanagers. Then why do we keep running into them? Why are they our bosses? It's like a bad stomach virus. If you are a manager, odds are that you micromanage someone, or some project, or some group. Why do you do that?

One word: INSECURITY.

You are probably insecure about something, someone, or some process that is either uncomfortable or out of your knowledge zone. And because it is, you spend more time than you need on it. Much more time.

How do you let go of that bicycle seat and let that person, project, or team ride off into the sunset? It's easy - you need to feel comfortable, not them. So do this:

• If it's a Person - there is probably something about them that you don't trust (because micromanagement comes from not trusting someone). Once you figure that out - let's say it's their attention to detail - work with them on this. Bring it to the forefront and discuss it with them. Give them more and more difficult  tasks that stretch their abilities. If they succeed, you can pull back. If they fail, you're there to pick them up (get that? let them fall!).
• If it's a Team - there is probably something about you that you don't trust. You need to see a coach and figure that out. Candidly, I've coached a lot of upper management types and when they suffer from micromanaging their team (feedback from a 360 assessment), they usually have deep trust issues (from being severely burnt in the past) and have to slowly reliquish control.

But that's easy. Start with your stars and give up control slowly. You'll see that you will have more time for the more complex parts of your job.

Enjoy the journey!

Stupid Things People Do At The Office - You're Always Late.

I know you're busy. We all are. Does it seem that you never get ahead of the curve? That you are always late for almost every meeting, appointment and even getting to work?

Let's look at why it happens in the first place:

1. You think you're special. You're not. You are just like everyone else. Start treating people with respect.
2. You're on a long-term ego trip. Even CEO's show up on time to meetings with the lowest employees on the corporate totem pole.
3. You want to look important. It doesn't make you look like "executive material" (i.e., no time for the peons). It makes you look like an ass.
4. You forget about the time. Sorry, that's not an option. You are an adult — start acting like one.

Get it through your head — you hate it when people are late for  you — don't do it to them. Being on time or early shows respect. AND - it allows the meeting to possibly end early.

Here are some quick tips to stop that from happening:

1. Set all clocks that you monitor 5-10 minutes ahead. I know that it's stupid - but it works.
2. Buffer time around meetings. If you bump one up against another, you won't have time to get to it. And you will then have time to hit the bathroom.
3. If you're too busy, try to cut out some lower priority meetings. See this post.
4. Get up earlier if you are always late to work. You miss the later traffic AND you get more work done before normal work hours begin.

Being late isn't a personality defect, most of the time, you just don't care. Start caring.

Stupid Things People Do At The Office – Work Overtime.

Statistics show that 75-80% of the corporate workforce works late 1-3 nights a week. Don't get me wrong here bucko — there are times during the year when you do need to work late — emergencies or a deadline deliverable to a client. Most of the time — working late is due to one of three reasons:

1. Poor Planning - On your part or your bosses. Remember the phrase: "Poor planning on your part does not constitute an emergency on mine?"
2. Time Management and/or Procrastination - You spend work time on unimportant activities and push the more important stuff to later in the day.
3. Showoff - The need to portray to management, the board, your clients, your peers, your staff, or even your family that you are a "hard worker".

Which one are you? Are you a composite of two or even three of these? I was. And it took me YEARS to realize this.

If you can't fit your position into a 40-50 hour window (that's working from 7 AM to 5 PM each day), you need to change a few things. So here goes (in no special order):

• You need to SDR - Streamline, Delegate, or Retire - You probably do too much. Leverage your staff and others to pick up the simple stuff. (check out my post)
• You go to too many meetings (see this post from last week on meetings).
• You haven't set specific boundaries with your boss. You need to train them just like a dog. I'm not kidding - if they try to catch you at 5:30 for an 'important talk' every night, you need to let them know that they can talk to you in the morning.
• Stop goofing around at work. No surfing, no personal phone calls, no wandering the office for casual conversation. Do your work! Check this out.
• Stop procrastinating. Work on the hard stuff first. Break it up into manageable chunks and get it done. Check this out.
• Leave at a reasonable hour. 5 or 6 PM is fine. I know people will notice. But at the end of the day, leaving work to get home for more important activities is critical to your long-term happiness. Work is important — but life springs eternal!

Stupid Things People Do At The Office – Eat At Their Desk.

Do you eat at your desk often? I know you do it. All the time. When 12 Noon rolls around, you think, "I can run down to the cafeteria, grab some lunch on a tray, and run it back up to my desk so I can catch up on email."

That's Stupid.

Candidly, you really need an extra 30-45 minutes to cover email? Email where 60-70% of it is unimportant? (read my previous post on email behaviors)

Here's an idea — go out to lunch. Meet someone outside of the company. Why?

• It gets you out of the building. Anything that changes your location changes your perspective.
• It gets you connecting with colleagues OUTSIDE of the company that you currently work for. You never know - you might meet someone that might offer you a better job. Or you might meet the perfect person to hire for that new project.
• You meet new people. New ideas, new viewpoints, new humor, new stories.
• You get to eat great food - the worst restaurant is usually better than the best cafeteria. Yum!
• You get to see the sun. Vitamin D - here I come!
• You breathe FRESH air. You get exercise outdoors. You might get a better parking spot when you return!

Bottom line — get out, connect with new people and you will see your career blossom. Stay indoors, cocoon in your cubicle, and you will see your career atrophy. Trust me.

It's Sunday — Get Philosophical — Get Reflective.

What's your Sunday going to be like this week? Running around shopping? Shuttling the kids to baseball, soccer, ballet, playdates? I'd like you to stop for a minute . . . Why do you think Sunday is called "the day of rest"?

Our lives are too busy today. Why? We tend to cram too much into our week AND we spend our leisure time on stupid pastimes like TV and surfing (the web).

How would you view your Sunday if you did this:

• Spent the day hiking up a trail and reaching the top. Sitting down and taking in the view for one hour.
• Sat out back on your deck and read a good book. Not a trashy novel, business book, or biography, but one that has deep philosophical meaning (and it doesn't need to be religious, but it certainly can).
• Taking your family where past relatives are resting in peace or going through a box of old photographs and telling them stories about their lives from memory.
• Attend a service - church, synagogue, meeting house, mosque . . . whatever. It will broaden your view of the world by experiencing different forms of philosophy.
• Just sitting on a park bench, taking in this spring weather, and marveling at the beauty of nature.
• Listening to music all-day long. Get out your old amp and turntable and play all those old albums.
• Working in your yard - gardening - getting your hands dirty with soil.

My charge: For one day a week, forget about the 'to-do's' and take time to get philosophical. It makes your whole existence more important and more powerful. And it gets you thinking about your role in the world and how you can help others. (That's the secret my friend!)

Stupid Things People Do At The Office – Take Work Home Over The Weekend.

Friday just flew by. And now you packed up your briefcase with folders and ran out the door at 7 PM. You're planning to do some work this weekend to catch up before Monday rolls around and you're behind the eight ball. First — Do you really need to bring the work home? Or do you need to be 'superhumanly' productive to succeed at work? Do you find that you ALWAYS bring work home? Make the hard choice - what would happen if you left those folders at work? Try it - you'll like it. Bottom line - you don't HAVE to bring them home EVERY weekend.

Second — Can you attack the work first thing Saturday morning? Get up at 6 AM and work until 9 AM - a three full hours. Then you have the rest of the weekend to relax and enjoy yourself. If you are like most people, you bring the work home and let it sit until Sunday evening and worry about it all weekend. Don't do that - attack it first thing and then have fun.

Third — Can you streamline your work down to a manageable hour? Instead of just diving into your work and watching the hours tick by - what is the most important thing that needs to be done and can it be finished within one hour? When we have an unspecified amount of time to work, we tend to meander and waste a lot of time. Give yourself a set amount of time (1-2 hours) and see how much you really can get done under a strict deadline.

Stupid Things People Do At The Office – Meetings.

What's the worst thing that could happen to you at work other than being fired? That's right going to MEETINGS. Just think of sitting today (on a Friday) cooped up in a windowless conference room at 3:30 PM for another hour. Lights dimmed, watching slide #65 with 15 bullet points? Droning voice? Closed door - really hot - the person next to you getting ripe? Is that what you dreamed about when you graduated from college?

Meetings. They suck the lifeblood right out of your body. Here's a little tip — don't go.

That's right. Flee . . . run away. You have better things to do with your time.

If you are an attendee to a meeting:

• Try to decline. You probably don't need to attend 25-50% of the meetings you go to. Why? Because most meetings are either superfluous or your attendance will not add any value to the discussion.
• Arrive late — Leave early. Don't just do this, it's impolite. Let the organizer and some key people know that you will be doing this. Then you still get the gist of the proceedings AND cut your meeting time by 25-50%.
• See if you can change the meeting into a short one-to-one discussion. 75% of meetings are too formal, go on much too long, and allow the more mentally challenged executives to run their mouth for hours. Edit it down. If all else fails:
• Keep the meeting on point. If the meeting organizer is not organized, you take the lead and keep people on point. They will love you for it.

If you are running the meeting:

• Cancel it. Do you really need to have this meeting? Can it just be a short conversation between 2-3 people?
• Shorten it. My experience in corporate (20 years) tells me that most if not all meetings are always too long. If you've scheduled an hour, make it 20 minutes. 30 minutes? Make it 15. Any more than an hour, shame on you!
• Get rid of the chairs. Make everyone stand around a whiteboard. Act like a sports coach - ask questions - make decisions. With no chairs, people will want to get out of there ASAP.

Smart executives regularly turn down at least 50% of the meetings they are invited to. That's how they have time to do all the cool things they want to do AND get their work done.

Love to hear your thoughts – comment below or email me anytime! – Rich