This is a fast one - so keep up with me . . . Most bosses speak more than they listen. They think they know everything. They push their views onto their staff any chance they get. And that's STUPID.
- Shut up.
- If you must speak, ask questions.
- Then LISTEN.
- Ask more questions. LISTEN.
- Then ask your people, "What do you think you should do?"
- That's it. They don't want to hear your stories. They don't want you to tell them what to do.
- They want you to guide them.
- That means that you ask questions (to get them to think about the options), LISTEN (to give them time to weigh the options verbally), and then ask them what they should do (giving them the ability to guide their own work and empowering them).
When you do this - you are actually motivating your team - allowing them to take charge of their work. This also allows you to be part of the process - to gently guide them when they might go off course or pick them up when they fall down.
So next time you have an opportunity to pontificate - Shut Up, Ask Questions, and LISTEN. You'll thank me.