How To Overcome Your Speaking Jitters.

I present to audiences all over the world. In college, I took a communications course which made me stand up and give presentations each week to the class. Most people developed very serious talks. One topic the instructor assigned was to pick a person in our life who helped us cope with the craziness of childhood, most of my peers chose their grandfather/grandmother, mother, father, etc.

I chose Batman. I kept it light, funny, and focused. I spoke about how he helped me learn to read (comics) and gave me a basic ethical structure in relation to crime. He also taught me about how to correctly throw a Bat-a-rang. I got an ‘A’ from the professor.

Rule #1 If you have to speak, be comfortable with your topic and materials.

Most people stand up and keep their topic and presentation style very formal and impersonal. That’s probably why they feel uncomfortable and usually, their presentations suck. Your presentation has to be YOU. They need to see you built it, crafted it, and are delivering it from your personality, your experiences, and your knowledge. Anything less . . . it probably won’t work.

I also took the Dale Carnegie Class (12 weeks/3 hour meetings) and had to stand up each meeting and give an impassioned speech with no notes, no Powerpoint, for a specific amount of time. It was difficult and fraught-ridden with failure.

Rule #2 Speak from your heart to capture their hearts and minds.

Emotions are tricky things to manipulate and master. Candidly, all presentations are ‘Broadway‘ — it’s partially the content, but the real discriminator is the delivery. If you REALLY believe in your topic and transfer all emotions in your talk, you'll have your audience in the palm of your hand.

When I was a young executive, my boss and I worked weeks to develop a speech he was going to give at a major tech expo (1000+ attendees). The morning of the speech, he and I were going over it, and he said, “Rich, I think YOU should do it. It would be a good opportunity for you to really broaden your experience in front of a large crowd,” I was nervous, but I did it, and I hit it out of the park.

Rule #3 Forget about screwing up, the crowd, the pressures — just do it.

This might sound flippant, but everyone I’ve coached and trained in public speaking all agree once you are up there speaking, most (if not all) your ambivalence disappears.

It’s the build-up to the event that terrifies you. You tell yourself stories, develop worst-case scenarios, and mentally watch yourself fail in front of thousands of people.

You also have to practice, practice, practice. Know your material cold. Check your timing, transitions, and ability to handle a basic set of questions.

Once you get up there, a large percentage of your jitters and shakiness evaporate and any lingering insecurity is managed by your focus on the topic and delivery.

How do you shake off your speaking insecurities?

3 Ways To Make Obstacles Disappear.

As I’ve always said . . . work is just a series of problems to solve. You have to have your head on straight all the time, attack each problem head on, and make sure you clean up the kitchen after you’re done. Sometimes though, it’s not so easy. Major obstacles jump into your path and make the process of solving these problems difficult, nay impossible.

When I was a ‘wee lad’ years ago, I had a great mentor who helped me understand how to take care of these obstacles when they appear in your way. He said, “Rich, you have three choices: Fight, Compromise, or Acquiesce. That’s it — pick one — and then do it.” Here's what he meant:

Fight

Is it a hill to die on? Sometimes you need to armor-up, get your troops in order, and take on the enemy to make the obstacle disappear.

Sometimes it’s Mr. Obstacle who is against all change, or they want to control an area you are clearly taking over, or they are just being childish (this happens often) and you need to give them a dose of hard reality.

Bottom line, If you are going to have battle scars, so will they. The best way to fight is first do it privately, behind closed doors and lay out the facts why the decision should it go your way. If it doesn’t work, go public — but again, get your troops and facts in order to win the fight quickly and with the least amount of blood-loss. If you're going to take them down a peg, be gracious, but pull the band-aid off quickly.

Compromise

Time to pull out your ‘Atticus Finch’ hat and begin laying the groundwork for a suitable set of goals you and Mr. Obstacle will agree to. Usually, it’s not much to give up, but it’s the principle of the subtle concession.

If you do compromise - make sure Mrs. Obstacle feels the pain too and they are making you lose critical time, resources, and money to make this agreement. In addition, let them know subtly this is going to be a one-time event, next time you are going to bring the big guns.

Acquiesce

Sometimes for the good of the project and the company (and your job) you have to give in. Immediately figure out what has to change, who will be impacted, what will have to be shortened, expanded, etc.

Just like an armistice after a war, you’re giving in. So make the process as clean, quick, and professional as possible. Set up alternatives and make them instantly happen. Get your staff on-board, show them why you have to give in and move on. Time to fight is for another day.

Think of a recent obstacle in your career - what did you do?

How To Say No.

It's one of the hardest things to do in business.

If you're an executive, you never say no to your boss and you're afraid to say no to your peers. Your team, it's easy — except if you're a pushover.

If you run a business, you never say no to your clients and you're afraid to say no to your vendors/distributors. Your team — again, pushover.

But using the word 'No' effectively puts you in the driver's seat — it allows you to make faster decisions on what you have planned to do. If you let someone else pop in with a request, change, or demand and it throws off your plans — it's frustrating.

So here are some proven techniques to say 'No':

• Say 'Not Now'. You're not saying 'No', you are acknowledging their idea/direction, and you probably see the reason behind the request. But you just can't do it NOW. "Let's look at it in a few weeks, months, and hopefully years." Because most requests have a tinge of self-esteem built into them — you have to keep it up while letting them down easy. "Susan, I have to say, this is an incredible idea. I am blown away you spent a lot of time on it and I want us to take it forward. But, not now. We are in the middle of launching our new nuclear-powered client service system and we just don't have the focus or manpower to do it at this time. Do you see where I'm coming from?"
• Say 'Yes', but with stipulations and the ability to change it radically. Some ideas have merit and some have a little spark of genius wrapped in a ball of unimportant busywork. First, give them acknowledgement for a great idea and say 'Yes', but then dissect their suggestion/demand and pick out the parts which really have merit. "Tom, I see where you're going with this and I'm really interested in accelerating this one small section ASAP into our project line. Are you up to running it? By the way nice work. We can then review the rest and see what is feasible moving forward."
• Say 'Yes', but change their request around so it better suits you and the direction you're traveling in. Often, bosses, peers, clients, and even your team try to throw ideas or '180° turnarounds' to slow you down, jumble up the works, or stop progress entirely. Sometimes they do it unwittingly and sometimes with malice. In any event, you need to acknowledge their tennis serve and return it back with a lot of spin on it. "Igor, your idea of moving the development team to Fiji is well-thought out — I am intrigued by your idea of moving the team to get better work out of them. Your strategy of mixing up the work environment is a good one — let's redecorate their offices."
• Say 'No'. There are times when you just have to say 'No' and take the consequences. But let them down gently and quickly — again, a lot of their self-esteem and work is bundled up into the idea — and it will take a major hit. Take their emotions into account but follow your 'No' with FACTS. Refer to why you can't do it and what elements are out of your control, etc. "Fritz, I'm going to have to pass at this time on your idea. It's not that it's bad, I do see some hard work here, but for this company at this time, I will have to say 'No'. Do you understand where I'm coming from?"

When have you had to say 'No'? What happened?

First Impressions Define Your Success.

Okay, I lied. Many things define your success. But one of the more important elements of initial and continued success are the ways other people perceive us. I've broken it down into five elements, so here goes:

Approach

How do you comport yourself? Do you slug along with your shoulders down, leaning on tables, head facing down? Try to change that - walk just a little bit faster wherever you go. Pick up the speed a little bit — a good measure is to move 20% faster, not a run, just a quicker pace.

Adjust your posture, don't stand straight up like a soldier — align your ears, shoulders, and hips — and your spine will relax into a natural 'S'. Try not to lean on tables, desks, cubicles — it communicates fatigue, laziness, boredom. If you don't feel like standing straight, then do something — look and act busy.

Handshake

Handshake is critical. The other day, a person pulled me aside and complimented me about my son's handshake. He was impressed how firm his shake was for a 14-year old boy. Understand, this is probably the only time you will touch another person and the tactual, kinesthetic action is very important to set a first impression. You need to practice it frequently — if it's too weak (clammy) or too strong (vise-like), you'll immediately set the wrong perception.

Facial Expression

Next time you have 1/2 hour and a cam in your laptop, record yourself working. When you review your recording, you might be surprised — most people's resting facial expression is one of anger or unhappiness. So if someone is looking or approaching you — you might not realize that you are actually presenting yourself with a less than appealing demeanor.

Try smiling more often — it takes less muscles and studies have shown that it makes you feel happier and gets the happy hormones flowing!

Dress

I'm not a fashion consultant — but I do know good choices of clothing and bad ones. When you first look at a person, the face is important, but your clothed body makes up a larger remainder of the perceived person. Dress nicely and if you want to, add an element of flair to your wardrobe — a scarf, a sharp tie, a cool belt, cool shoes. Make sure the scarf is not wrinkled, the tie is in-style and clean, your belt is shined with no visible scuff marks, and your shoes are in very good to excellent condition.

I'm also not going to get into the Boomer/Millennial argument about clothing. You know your environment, you know the people that you are trying to interact/reach out to/impress. Dress accordingly.

Let me let you in on a little secret: Years ago, when many offices made the decision to move from suits to casual dress, most employees sprinted into polo shirts and jeans. What did I do? I watched what all of my superiors were wearing — and guess what? I wore what they wore — sharp shirts and expensive slacks. Who got the best projects, the largest teams, the raises, and the promotions? ME.

Hygiene

Pay attention to your body - make sure your hair is perfect (mine is easy), that your smells are not too over-powering — shower, antiperspirant, a little cologne/perfume.

For you older folk, pay attention to hair that appears in strange places (nose/ears/face/hands) — I get more scared as I get older and see my hair migrate from my head to the Twilight Zones of my face. Pretty soon, I'll need hedge clippers from Black & Decker.

Also, good dental hygiene is important too. If you can, brush your teeth after lunch to get all the errant spinach from the crevices of your front incisors. At the very least, check your teeth with a mirror or give them a quick wipe with your napkin. Breath is all important — chew gum if you have too. Mr. Garlic or Mrs. Onion is not welcome when speaking one-on-one.

Hope these have helped. You probably do most, if not all of them. But I find that even I need a refresher course on how we present ourselves to deliver the best first impression.

Are You A Super-Connector?

Keith Ferrazzi uses a term in his book, Never Eat Alone, called the 'Super Connector'. His definition (paraphrased from his book & site):

"Super Connectors are people who maintain contact with thousands of people in many different worlds and know them well enough to give them a call. Restauranteurs, headhunters, lobbyists, fundraisers, public relations people, politicians, and journalists are the best super-connectors because it's their job to know EVERYONE."

If you want to rocket your career upwards or grow your business exponentially, you need to begin reaching out to these people, become friends, and leverage their talents. I do . . . all the time.

But just knowing a lot of people or knowing the 'right' type of people is only one side of the coin. The other side is how you help connect them to each other — 'get your connections to connect with other connections'.

This is where the rubber hits the road — and where most people stop being connectors. They don't want to volunteer their good friends, colleagues, and clients to other connections. Why? It might not go well, people are very concerned about their time, they might not like the person you connect them to — it could go in a million bad directions.

In addition, we tend to hold onto our connections like a deep, dark secret, never letting anyone know who we know. Guess what? You are sabotaging your own evolution to become a super-connector. If you don't share, the natural symbiosis of contacts never happens.

Here's a simple tool I use to not only connect strangers together, but it ensures both parties immediately connect with one another and if something goes awry, no feelings are hurt. I call it the RICH GEE VIRTUAL INTRODUCTION. Here it is:

Oprah & Phil - I think you both should meet. Why?

Oprah - Phil is a good friend and a rare personality in the world. He's helped many celebrities just like you and his name came to mind when you mentioned your situation with the beef industry.

Phil - Oprah is also a good friend. She has a multi-billion dollar media enterprise and she influences millions of people every day. She makes things happen.

From my point of view, it never hurts to introduce respected professionals - you never know who can help who, who knows who, etc. I love to have these encounters myself all the time. No one is selling anything, no one is looking for a job - the result: good business and marketplace conversation! You never know, you might help one another!

Oprah Position, Company

Address, City/State/Zip

Direct Phone Number

Email

Phil Position, Company

Address, City/State/Zip

Direct Phone Number

Email

If I have erred in any way, let me know. I have introduced you to each other with the highest of ethics and earnestness. You are both nice people and I like to make opportunities happen between friends and colleagues.

Have a great day! Regards - Rich

I've probably used this template thousands of times in my corporate and coaching career. Guess what? It's NEVER backfired — no one ever got their feelings hurt — no one ever called their lawyers.

Try it — one day (in the very near future) you might become a super connector too!

The Best Way To Grow Your Business & Career.

Ask someone. That's it. Go out there into the world, and ask people what they think. Sounds too simple, doesn't it? It's called Voice of the Customer.

But most people don't do that. They're afraid that they might be told something that they don't want to hear. Or they'll be talked out of their dream/strategy. Or that stronger personalities might co-opt their idea, mold it, and it will look totally different from when they started. So they just stop and talk to no one.

Let me help you — go talk to people. People that have done it before. People that have used your service. People that might have great ideas. Yesterday, I ran into a great Reddit question (if you don't follow Reddit, you should):

"I own a liquor store and want to know what type of things do you look for when you shop at your local liquor store? What would make your shopping better?"

Here are some of the responses — pure gold if you ask me:

• I love how one of my local movie rental stores have handwritten notes recommending certain dvds. Why not do the same for liquor? A note that says: "Goes great with: xxx, xxx, or xxx" could be great for people trying new liquors and wanting to switch things up.
• I think that 'employee picks' would be pretty cool. Just like you see in an independent bookstore - just a little note under the product with a name and a short blurb about why it's great.
• Liquor of the week - slightly discount something obscure each week and sell at the counter. It would give people a reason to try new things.
• Offer customers the option of making their own six packs from our selection for a flat rate.
• Free bag of ice with purchase (a store back home used to do this. I went there all the time because of it.)
• Lemons, limes, common mixers (e.g. Tonic, soda water, cola).
• Know your regulars - They often order things for my husband and I that they don't usually carry. Whenever we go in they make a point of telling us about anything new they've gotten in to try. We almost always take the suggestion and buy it. The owner, who is usually there, will even remember what it was and ask us how we liked it. I'm sure we spend a lot more money there due to the extra attention. I don't expect the guy to remember our names, but it's nice that he remembers what we like to drink.
• Solo Cups, Ping-Pong Balls, Playing Cards, Poker Chips, etc., etc. You know if there is a college near by.

You get the idea. One question in the right forum and you get gold from customers.

In Corporate — If you have an idea for a new project at work, run it by some people you trust — talk to mentors outside of your company. Want to make a move — start talking to people, dip your toe in the water. Reach out to industry insiders and ask their opinion.

You might be VERY surprised.

Do You Deliver Good Or Bad Customer Service?

Two things happened to me during the time between Christmas and New Year's Eve that clearly defined what I call Good & Bad Customer Service. I bought a really cool Arc'teryx Winter Jacket for my wife. I was so excited I found the perfect color (she loves Arc'teryx - she has a few of their tops). The service at our local store was helpful and got me in and out ASAP. It's a high-end establishment, most of their prices are top dollar (even the sale items), but I like going there because they always have the best clothing.

Unfortunately, on Christmas morning, when my wife tried on the jacket, it was a bit too big. So we brought it back within a few days of purchase with the receipt. Guess what happened? The clerk immediately said, "We cannot give you a refund because it was a sale item. See the small (size: 5-point) print on the bottom of your receipt?" No I didn't and it wasn't elaborated during the initial sale.

To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. I wanted my money back - I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time.

So what the store was really saying to me was, "NO! Bad Customer! You must play by our rules!" So I put on my best Rich Gee smile and politely asked for the manager. After 5-10 minutes of terse negotiation and haggling, he finally gave in and refunded my money.

The Result: I will never purchase anything from that store again.

New Year's Eve was a different story. Every year, I take my family out for a hike during the day (even in bad weather) and then we go home, shower, and dress up for a night at a local, but highly rated Indian restaurant (our favorite food). Now you probably know most (if not all) restaurants jack-up their prices for New Year's Eve or have 'special party menus' which are the same items for much higher prices.

Not this restaurant. In fact, they had the same pricing they always do, but in addition, they offered free dessert for my whole family — no charge — wishing us a very happy new year. So what the store was really saying to me was, "YES! We love you! We appreciate your business!" Now, how much did those desserts really cost the restaurant? To be honest, with all the food and beverages, I spent almost $200 for our meal (and we had leftovers for the next two days!).

The message I'm trying to illustrate and convey is this:

When you interact with your clients and customers, is there any time during the relationship where you say, "NO"?

And more importantly, do you find yourself setting up opportunities to say, "YES"?

It's sometimes the difference between a very happy and satisfied customer and no customer.

What do you do in your business to deliver delightful customer service?

P.S. Arc'teryx is still a great product, we will just purchase it at a different store.

Want To Be The Best? Study Pixar.

Ask one of my clients. Or one of my friends. I can't stop talking about Pixar. From their first movie, Toy Story, in 1995, to their latest, Toy Story 3, in 2010, ask yourself, has any filmmaker or filmmaking collective had a run as glorious and uninterrupted as Pixar's? They've never missed. Never. Why?

In my observable opinion, because of a few rules:

• They take their time. Most of their films take three years to make.
• They look at the whole movie - not just the story, or the characters, or the voices, or the technology - they make it all work.
• If it doesn't work, they revamp and make it work (like Toy Story 2 or Ratatouille).
• They speak to all generations in their movies, not just kids. I've never laughed as hard, or cried (yes, cried) at their movies.
• They don't insult the intelligence of their audience.
• They do the BEST that they can. All the time.

So I have a present for you this new year — a young Brazilian filmmaker spent 11 days watching Pixar's assorted films, painstakingly selecting the more than 500 clips that make up this touching ode to the house that Toy Story built.

Leandro Copperfield is the burgeoning 21-year-old filmmaker who assembled these clips. And, for the most part, it's a moving testament to Pixar's technical artistry and emotional facility. (I say "for the most part" because of one or two ill-advised missteps: Did we really need a split-screen between Ratatouille and Goodfellas? No, as it breaks the spell that Copperfield was so effectively casting.)

When you are watching it — see how these business rules apply to your situation? Use Pixar as an exemplar to how you manage your people, strategize new initiatives, and grow your business.

It's the most magnificent seven minutes you will ever experience (watch it in HD1080 and full screen, you'll thank me).

3 Ways To Believe In Your Ability To Succeed.

Well — Do You? My family and I just watched the film, 'The Polar Express' last night with Tom Hanks. It’s a wonderful movie — great story, wonderful animation, and the acting is top notch.

One of the themes is the main character’s ability to ‘Believe’ in the existence of Santa Claus. It’s all focuses on hearing one of the sleighbells from Santa’s sleigh . . . oh  . . . I’m getting off-course here.

Do you listen to Radiolab? It’s a radio show and podcast from NPR that delves into the areas where the boundaries blur between science, philosophy, and human experience. It’s a cool show.

A few months ago, they did a show on how we deceive or lie to ourselves and how that benefits an athlete's performance. Their ‘elite belief’ in a sport requires a mental focus and intensity that is different from the way that many others approach tasks.

So to push themselves — they lie.

In fact, I've seen people become very successful in the business world because of their ability to self-deceive. Their positive attitude and confidence sometimes cloaks their lack of competence, but they can go far if their subordinates perform well and make them look good.

Even in situations where these executives or businesspeople fail, they are more likely to bounce back quickly because they do not dwell on failures and, in fact, do not even recognize they have failed. It's fascinating to watch, and for others, frustrating, because they do not have this trait and too often question their abilities and dwell on setbacks too much (do you do this?).

All this builds up to your ability to believe in your success. Here are some ways you can bridge that gap:

1. Next time you have that errant negative thought about yourself, an action, a project you’re working on, say to yourself, “Is this negative thinking moving me forward or backward? What thinking will rocket me forward?”
2. Next time someone says to you, “You can’t do that.” or “That’s not the way we do things around here.”, immediately question their beliefs and motives. I’ve found that THEY are usually WRONG.
3. Next time you are questioning yourself about an action, just do it. In my 20 years of corporate life and 10 years coaching, I’ve found it’s better to ask forgiveness than permission. Take action.

And BELIEVE in yourself, your abilities, and what you can do. YOU can move MOUNTAINS.

How do you believe in yourself? Do you 'fool' your thinking? What techniques do you use?

3 Steps To A Perfect Presentation.

I'm asked frequently by clients and colleagues alike how I construct my presentations (see a typical slide to the right). Here's my secret (I keep it simple and direct):

Step One: Who Is Your Audience & What Do You Want Them To Take Away

This is the most important step that most executives and speakers forget. The usual process is to pick a topic and brain-dump into Powerpoint until you hit the requisite 75 slides. You’re done!

Not so fast. You first need to begin by clearly stating:

Why you are speaking? What information are you trying to deliver? What is the outcome — what is the real reason you are speaking? Convince a group? Make money? Get clients? Get this down first — it impacts everything else you do.

Why does the audience care? Why are you an expert at this? Have you done it before? Successfully? Audiences need an immediate expectation that what they are going to hear (and learn) works. I usually tell a story that give them the assurance that I've been there/done that.

What do they really want? Build to your audience. Are they going to take a lot of handholding or are they on-board immediately? Keep your presentation flexible to accommodate both audiences. You can prepare while building the presentation or handle while speaking to them. I do both. They also want 'Broadway' - be funny, engaging, empathetic — feel their pain, but have fun.

Oh . . . and never build slide that look like this (no bullets) ➝ ➝ ➝ ➝

What are the main ‘packets’ of info they can grab and run with? What is the end result? What items can they take home and try? Develop action steps for them to use immediately after the presentation. This is key — most speakers just give info — you need to deliver action steps for success.

Step Two: Structure - Build The Framework

• Intro - Set the stage, get them to agree with your premise immediately.
• Energy - Get them active, wake them up. Yell "Good Morning" or get them to stretch.
• Story - Qualify your position with a real-life situation. People LOVE stories.
• Contents - Tell them what you are going to present. This is how adults learn.
• Info Block #1- Structure ideas in blocks - Intro, Steps, Wrap-Up
• Info Block #2- Intro, Steps, Wrap-Up
• Info Block #3- Intro, Steps, Wrap-Up
• Action Plan - Give them homework and get them to agree to do it.
• Questions - Take 2-3 questions from the audience.
• Connection - Get them to take the next step with you.

Step Three: Assertive Editing — Less Is More

Don’t kill them with slides. Build the presentation and then try to cut it in half. How?

• Streamline - make some slides shorter, simplify some ideas.
• Incorporate - put two slides together, merge ideas.
• Retire - throw out non-essential slides, don’t trash them, just hide them (you might need them later).

Remember — for every slide there is talking. Talking takes up most of the presentation.

The worst thing you can do is to start running out of time and then flip through the remaining slides like a madman. It’s easier to buffer slides with speaking, not the other way around.

How do you structure/build your presentation to make it sing?

Why Networking Is Dead — Part One.

Look, everybody does it. It's the hard and fast rule of business — to succeed in the marketplace, you need to get out there and shake some hands. Motivate the masses. Network with the crowds. Well, I say that's wrong.

Networking is a very impersonal, awkward, and most of the time, unsuccessful process professionals go through to meet someone and get something from the person they meet. Whenever I hear the term 'networking', I think of a slimy used-car salesman in a seersucker suit, white belt, and white shiny shoes. Yuck!

I like to CONNECT. What's the difference between connecting and networking?

Networking: Ingratiating yourself into someone's space, telling them all about you, and asking for help, an item, or service from them.

Connecting: Meeting someone (preferably with an introduction), asking questions about them, listening to their response, asking more questions, and then offering help, an item, or service TO them. While asking questions, you find a subtle (or overt) area to make a connection —where they live, what they do, where they went to school, anything. Connecting happens in the moment.

The difference? You Ask Questions, Listen, and Give Them something. Not the other way around. It's called Seeding. You plant seeds when you connect — they germinate and grow, and someday that person will be doing something for you. It's not deceptive, it's reciprocal. You do something for them, they do something for you.

What's the biggest reason why you should Connect and not Network? When you network, once the person realizes that the conversation is all about you and what they can do for you — a wall of glass goes up. The person immediately knows that you want something from them. And they endeavor to slowly extricate from the interaction. I see this happen ALL the time. It used to happen to me.

In addition, the fastest way to connect with that person is to turn the conversation towards them, learn more about them, understand their situation, their needs, and their problems/obstacles. You are then in a prime position to focus in on their needs and deliver a personalized solution.

Tomorrow, in Part Two, I will show you HOW to connect. It's easy, simple to do, and best of all, FUN.

How To Make Your Boss & Clients Happy All The Time.

Five simple words. Three if you don't count the hyphens: Under-Promise And Over-Deliver.

But time and time again, what do we do? Over-Promise And Under-Deliver. Which one makes our boss and clients happy?

Why do we do this? Why do we constantly over-promise what we can do, bunch up our priorities, and then disappoint when we deliver late? And why do we do this again, and again, and again?

Here is a scenario to stop this dysfunctional cycle:

• It's Monday. You are given a project/task to do. Your boss or client asks when you can deliver it.
• You know in your heart, you can easily complete it by Wednesday. And if you work extra-special hard, Tuesday night.
• So you say, "I'll have it to you Tuesday night. WRONG! This is where the train derails.
• You should say, "I'll have it to you Friday. Is that okay for you?"

Your boss or client will respond in one of three ways:

1. 80% of the time - "That sounds fine. If you can get it earlier to me that would be great."
2. 15% of the time - " Oh. Can you get it any earlier to me? Say Thursday?"
3. 5% of the time - "That won't do. I need it by Wednesday. Can you do it?"

First, why do I have you buffer the time from Wednesday to Friday? Simply, because stuff happens. Unexpected calls, emergencies, breakdowns, other clients, other projects, home emergencies, etc. You get where I'm going.

Unfortunately, we don't plan for these things to happen. But they do - all the time. So you need to buffer. What happens in this scenario?

1. You deliver on Thursday (comfortably) instead of Friday and your boss/client thinks that you're a genius (and hard worker).
2. You deliver on Thursday (comfortably) and your boss/client thinks that you are a person of their word.
3. You tell you boss/client that Wednesday will be very tight and you might have to move around some projects/tasks. You deliver on Wednesday.

If you begin to do this with all of your projects/tasks, you will find that your time is better used AND your boss/clients will love you.

10 Gifts For You To Succeed In 2011.

As my holiday gift to you, here are my TEN most read & requested posts from 2010:

Set Your 2011 Goals In Two Steps.

It’s December 2011. Many people are scrambling to get their end of the year targets complete. Many are trying to reach out to prospects and recalcitrant clients to make that sale. Some are lining up their teams for that final push. A select few are slowly winding down their work for the eventual hibernation during the last two weeks of the month. How do you guarantee a great 2011?

5 Tips On How To Treat New Employees.

Whew! After a phlanx of interviewees and resumes, late nights, early mornings and lost lunches, you’ve just hired that new team member. Now you can sit back and focus back on work. Not so fast. It’s important as they’re new boss to make this transition period in their life bump- and trouble-free. It will not only behoove you, but will also ensure that your new hire is happy, engaged, enthusiastic, and motivated.

RUN OUT and Get This Book Today.

I LOVE Michael Port. Okay, I’ve never met the guy, but I do love his book. When I run into a good business book (and there are a lot of stinkers out there), I promote it. The man is a genius. He not only develops and publishes the bible on “Book Yourself Solid”, in it, he links to a workbook which is a very powerful way for one to really LEARN his techniques. I use this book everyday.

How You Sabotage Your Success.

I had to FedEx a letter to a prominent executive the other day. Easy? You have to be kidding. I used the same process I coach with my clients everyday. Same template (modified), same process, same delivery. The funny thing is, you wouldn’t believe the myriad of ways the fear, uncertainty, and doubt took over in my mind to stop me from doing this. Just watch my pain.

10 Ways To Have Fun At Work.

You work 8 hours a day, 5 days a week, 250 days a year, for approximately 40 years. You can either have fun or turn it into a clock-watching, tedious, and painful nightmare. Your choice.

Is Your Career A Rollercoaster Or Are You Driving It?

This week was chock full of incredible conversations with clients, colleagues, partners and prospects! All had wonderful ideas and goals. Kudos! One of the topics that I discussed with many of them was my theory that our world is changing. Are you driving your career?

What’s Killing Your Career? The Laws of Nature.

Newton’s First Law of Motion: An object at rest tends to stay at rest unless acted upon by a sum of physical forces. This is the typical employee at work today. As long as they have a job, they won’t take any risks, butt any heads, or raise their hand at a meeting. In essence, they are an “object at rest”. And this employee/object will remain at rest (no movement – no raises, no promotions, no new projects, no GROWTH) until “a sum of physical forces” are acted upon it.

I Just Saw An Accident This Morning.

I commute every day on I-95, the most travelled highway in Connecticut. I was in the middle lane, trundling along at 60-65 mph, and the traffic ahead reduced their speed due to congestion. And then it happened.

Stupid Things People Do At The Office – Take Work Home Over The Weekend.

Friday just flew by. And now you packed up your briefcase with folders and ran out the door at 7 PM. You’re planning to do some work this weekend to catch up before Monday rolls around and you’re behind the eight ball. Your first mistake . . .

$14.27 Can Change Your Career. Guaranteed.

Every so often, a person comes along, writes a book, and changes the way people act. Napoleon Hill did it with”Think and Grow Rich”. Dale Carnegie — “How To Win Friends and Influence People”. Peters and Waterman — “In Search of Excellence”. Stephen Covey — “The 7 Habits of Highly Effective People”. And Keith Ferrazzi — “Never Eat Alone”. Here's the next business bible . . .

Get set for an unbelievable new year! - Rich

3 Ways To Stay Connected.

It's hard to stay connected with friends, colleagues, clients, and key people in your industry. Why? Because most positions force you to focus on production and not development. Get to work and don't worry about new connections. Here's three ways to gently sneak in a little contact to help your career health, grow your business, and ensure your success.

Strategic Lunches — Once a week, ensure that you schedule a lunch with someone outside of your current contact list (growth) or a critical, connected and key player within your contact list (retention). Not five lunches, just one. Also make sure that you keep it to one hour — so you will do it again and not fret about the 'waste of time' it might incur.

Morning Calls — Every day, pick one person from your contact list, and reach out to them via phone in the morning. Make it first thing, make it quick (no more than 5-10 minutes), and keep it enthusiastic. Focus on them - ask about their family, work, life — but the most important this is to get in and get out. Slowly, people will look forward to your call when they see your name appear on their phone. Result: Connect with 200+ people on your list every year.

Dinner Parties — Every three months, host a dinner party at your home. Here are the rules:

• Invite 3-4 couples. They should not know each other, but they do know you.
• Keep it casual. Tell them to dress down.
• Keep the food simple. Serve something where you spend no time in the kitchen once the guests arrive. Like chili.
• Keep the wine flowing. A glass or two always soften the party jitters.
• Use nametags. People forget names and it inhibits conversation. It sounds hokey, but it works.
• Have them bring a fun gift. Like their favorite CD from college. Then you can play it and talk about it (or make fun of it).

I've had more people come to me afterward and comment that these are the best parties they've ever attended. And I get business.

Just try one of these strategies and slowly see your contact circle grow that much more robust. Trust me.

5 Ways To Kill Email.

Email sucks. It's a terrible communication platform (no live, two-way communication), messages are sometimes understood the wrong way, they get lost, you turn around and there are 50 new emails in your inbox, and deciding what to do (open, read, file, trash) is a frustrating process. If you're old like me (I'm 48), you probably remember the old Inbox on your desk where you received actual paper memos. Harkening back to those old times, we only received/wrote 2-3 (no more than five) memos a day. Most business was done face to face or over the phone (where real, live, two-way communication happens).

Here are some tips that I use to make my way through 125-150 emails a day:

1. Recognize that email is not your master, it's a piece of software. Too many executives and business owners live and die by every email that drops into their inbox. If you step back and look at your career, major leaps and successes were not built on that one email you sent or read, it was clearly delivered by your actions, presence, management, leadership, and interpersonal skills. And more importantly, not a snarky comment at the end of an email. So here's your first challenge: Stop giving any importance to your inbox. If someone asks you if you read an email that they sent you, say "No". Tell everyone that you are on an "email diet" and if they truly have something important to communicate, pick up the phone or stop by your office. Your fear of missing that important email will slowly go away. Trust me.
2. Turn off your email notifier that lets you know another email has arrived. This is a big one - stop reading it every minute of the day. Unless you are a bookie and have to place bets instantly, you do not have to read that email this moment. Begin by setting in place certain times of the hour or day to read email. Some executives do it during the last 5-10 minute of each hour; some spend 15-30 minutes in the morning, at noon, and before they go home. Pick a process that suits you. Also - stop checking your Blackberry or iPhone every available minute.
3. Prioritize your email. This is my secret that I unveil to many of my clients with time management issues. Go into your email program and setup rules to color your email messages (check in your help center of Outlook or MacMail). Here are the three categories that I manage my email: a. Critical - emails from your boss, other superiors, and clients. These should be colored red and attended to immediately. b. Important - emails where you are on the 'To:' line only (no one else). These are emails that are singularly directed at you. Color them blue. c. Not Important - all other emails - these should be colored gray and only read — if you have the time. You'll find that 80% of your email ends up in the 'Not Important' bucket and 20% is in buckets 'A' and 'B'. You will also find (if the Pareto Rule is in effect — that the most important communication — is found in the 20%, which delivers 80% of the impact of your position. If colors don't work, use folders.
4. Don't respond to emails with an email. How many times have you been pulled into an email 'conversation' or even worse, an email 'confrontation'? Try picking up your phone, doing a 'drive-by' someone's office or cubicle, or hosting a short meeting (if it is truly important or an issue that is beginning to blow up). The more that you take important communication events out of email, the more that you will use and receive useless emails. If you receive it on your phone, call back instead of emailing them.
5. Turn emails into what they really are — memos. Emails should communicate key information, schedules, and history, not management or leadership. As I stated above, they are poor communication vehicles, but they are useful ones when used effectively. When you have the itch to send an email, don't. Most of the time, you can just let sleeping dogs lie and don't respond.

Now I understand there might be vocations that live and thrive on email - so it might be tough doing all my tips. But try just one and see how it affects your input, throughput and output. Even if you get a 5% savings in email time a week, that equals 2 full hours you can apply to more important issues.

But remember, I'm not stating 'Don't read your email', just not the important ones. It will be hard and this will take some practice.

Stick to this plan for one day, review. Then one week, review. Then one month . . . and keep going. You might surprise yourself.

10 Ways To Guarantee Clients.

Okay — let's get down and dirty with this post. You want clients, you know they're out there, and it's just a matter of getting them to see you and closing them effectively. Here are 10 ways you can get A LOT closer to some of your best clients, pull them in, and make them YOURS:

1. Develop Value & Status It's simple: The more expensive a product is, the more the prospect infers better quality. The more it makes them successful, more hip or more accepted by their peers the more they value it. How can you build in value and status into your product offering - from the minute they hear of you to the final closing sale statement?
2. Be Prepared Know who your best prospects are, where they are located, where they go, what they do, when you can approach them, how you can approach them, and the most important — why they need you. If you have these answered (I've taken many of my clients through this in about an hour), your success rate will double.
3. Look Professional You are in business. The more that you define 'business' and the less you define 'hobby', the more successful you will be. Bottom line — you have to spend money to make money. Look the part, dress professionally, carry professionally designed and printed cards, have a professionally produced web site — play the part.
4. Act Confident & Composed First impressions are key — you need to have the right attitude and appearance. Smile, approach the prospect, be the first one to speak, welcome them, smile, look into their eyes, be interested in them, stand straight and tall, stand up/no sitting when meeting, don't carry a lot of bags and SMILE. You know your business cold — act like it.
5. Take Action . . . Frequently So many people get themselves all ready to go out and conquer the marketplace, but are afraid of taking the next step by actually doing it. Get out there and touch your prospects. Make that phone call RIGHT NOW. Send that letter TODAY.
6. Ask Lots of Questions & Listen Make this meeting about THEM, not you. Learn all about their day, their business, their goals, their obstacles, their business interactions, their vendors, their family, and even their shoes. The more that you learn about them, the easier it is for you to position and inculcate your products and services into their life.
7. Deliver Solutions Selectively When I sell a prospect, I don't barrage them with a myriad of offerings and services. I ask questions, listen, and pitch a single solution. If they bite, great. If not, I ask them what's holding them back, and then I either modify my current offering or pitch an alternate solution. Too many people try to show the whole store in one sitting — that's a mistake.
8. Go For The Close Too many people out there don't know how to close. Here are a few simple close phrases that you can use. Remember, once you say it to a potential client, shut up. Let them respond. Too many people blabber on and lose all the power of a perfect sales close. (many of these come from my friends on the LinkedIn Group, Sales Playbook!): - "How does that sound to you?" - "Does that sound fair?" - "When would you like for us to get started?" - "If everything looks good, why don't you go ahead and approve this and I will take care of all the details." - "So, let's do this. I will be here every step of the way to make sure everything goes exactly as we discussed." And my favorite: "Sounds like you want to go ahead with this."
9. Go Above & Beyond Once you get them as a client, don't sit back and catch your breath. This is the most important time to quickly manage their expectations and serve them. Follow up and send them a thank you email and mail a personalized, hand-written card. Endeavor to deliver the first step of what you agreed upon ASAP, exceed their expectations. This one little action will define your relationship for a long time.
10. Be Persistent If they need to think about it, give them space, but ensure that you have a solid follow up date and time to get back to them. If you can, make it an in-person meeting and try to bring additional information or answers they might need to that meeting. If they turn you down, it's usually about fear of spending money or lack of information about your product/service. These are two areas that you can remedy pretty quickly with some basic follow-up sales questions.