Every Weekend Is A 3-Day Weekend!

One of my favorite authors is Tim Ferriss, who wrote "The Four Hour Workweek", "The Four Hour Body", and "The Four Hour Chef". As I was speaking to one of my clients the other day, we started to discuss how much time is wasted on the job with superfluous meetings, emails, and antiquated projects. I then said, "Wouldn't it be great to cut down on all the days we work and squeeze 5 days into 4?" Could we work faster, more efficiently and effectively? Do we really need to move the 8 hours from a Friday and distribute 2 hours to Monday-Thursday? What would happen if we said we'd get the same job done in 32 instead of 40 hours?

I know — your reflexive/debate mind is clicking in: "Not everyone can do this. There are some workers who are paid hourly and many businesses who need to be open 5, 6, and 7 days a week." I agree, but stick with me for a moment.

Let's amend the hourly discussion and still maintain a 40 hour workweek, but you might work 10 hours a day? With those businesses who need to remain open, they can schedule their associates to spread out over the "3 day weekend". Instead of 9-5, we would work 8-6 (or 7-5, or like me 6-4) - ensuring 10 hours every day.

Families can spend more time together, workers are more productive while they're on the job, less impact to commuting congestion, and everyone will enjoy 72 hours of vacation each week. I know it would make even the worst job more bearable.

Schools might still be on a 5 day schedule, but parents might be integrated in their kids learning and help out at school. Maybe that 'free' day is a volunteer day to help out the less fortunate, clean up a park, or assist a senior with their shopping.

I still think we can do the 32 hour week — rarely do people work 8 hours a day full out, using every fiber of their time.

What would the world be like if we took one day a week and spent it helping one another?

I would LOVE your feedback. Tell me how you feel — and how you would do it!

How To Miss Work The Right Way When An Emergency Strikes.

As we batten down the hatches here on the east coast for Hurricane Sandy, I thought I would write a quick post on how to handle interruptions to your work schedule without it affecting your workflow and your relationship with your boss.

1. Get a feel how your boss and company reacts.

When you first start at a company, in your HR packet you'll find basic rules and regulations for missing work, closures, etc. Take these with a grain of salt — nothing is ever 'locked in stone' in business.

Get a better idea by watching your boss and see what they do (and say) when someone else is absent or when something happens (snowstorm, inclement weather, emergency). If they're normal, they are usually lenient and let the person (or persons) off the hook pretty quickly. But sometimes you have one of two types of bosses:

a. Workaholic - will never miss work, work ridiculous hours, and constantly compares their work performance with their people. They're the only one at work during a blizzard, a hurricane or a blackout. It seems they like work more than life — they do. If you speak reasonably to them, they usually understand (they are not unreasonable people - like B below).

b. Killjoy - someone who takes pleasure in making other people's lives hell when they need an accommodation. If your kid is sick and you have to stay home that one day out of 365 — they give you grief — you get the idea. Usually standing firm with these jerks tend to scare them away (recite the HR rules), but you're never going to win the war. If it becomes a problem, you need to change bosses or your company.

2. Pre-plan by communicating.

Let your boss (after speaking with them), your peers, your team and your clients know each eventuality and what will happen.

Especially your team. The better you communicate EXACTLY what to do, the less calls and confusion you'll receive during a storm or event. If you're going to be sick, pre-plan it with your boss that you'll leave a voicemail on their cell and follow up with an email. It's that simple. For your team, ensure by communicating for them to bring home their laptops and any work they might need.

3. Let key people know about your plans.

During the event, let people know what you're doing and what is expected of them.

Keep the communication flowing, expectations regularly committed, and deadlines met (or extended). A daily 15 minute follow-up via phone can ensure most items are accounted for and moving. Conference calls are  the norm — it allows people to feel that they are still connected.

Let your customers know via email and if there is a problem or deadline missed, pick up the phone (also - ask them for direct cell lines prior to the emergency — I have it built into my welcome packet).

4. Back up your absence the best that you can.

If you have a team and you're sick or taking care of an emergency, specify who will handle your workload when you are absent. A little pre-planning here will go a LONG way.

Pick the person or persons who will ensure your work flows without interruption and will keep you in the loop in case something happens.

If you take a little time and observe, pre-plan, communicate, and act — any absence — long or short — will not be a big deal.

Do You Give Unbelievable Customer Service?

As many of you probably know, I took my family to Walt Disney World over the past two weeks. We had a BALL! In the middle of all the excitement and relaxation, my business mind was constantly going. I am very observant when it comes to viewing high level operational, organizational and customer service processes. And candidly, I saw a bunch of them:

• When we returned to our room (we stayed on-site) we found the room attended to by our maid, but the TV was left on. How strange! Then we turn to one of the beds and find my son's stuffed character Stitch sitting upright on the bed with the TV remote in his hand. It blew us away and we doubled her tip at the end of our trip.
• Our son had a broken arm (not bad, but it is in a cast) - and during our entire stay, whenever we had an interaction with a Disney cast member (that's what they call them, not employees) they would inquire with my son and then go out of their way to make the situation that much more special. They would give him stickers, or a better table, or faster service.
• The grounds were immaculate. No trash, nothing. They were even replacing old bushes with new grass around the resort walkway. In 100 degree heat. They were also repainting the main convention building even though for the life of me tell where it actually needed painting. It looked fine to me.
• Finally, at the resort's pool, the lifeguards were not only plentiful (9-10 on duty at any one time and this was not a big pool), but when some were on, the others jumped into the pool and got the guests to have a tug of war or a marco polo contest. They were even challenging the guests to volleyball!

Now that is customer service and attention to your clients needs.

What do you do currently that goes above and beyond your current customer service?