It's not the holidays. It's not the recession. It's not the marketplace. It's you. I've seen a dramatic, broad increase in lateness, cancellations, and just plain not showing up. It's unprofessional. It's clearly states that you really do not value the other person's time. And as many of my corporate colleagues used to say, it might be a 'power' play, but I find it rude.
Five simple words. Three if you don't count the hyphens: Under-Promise And Over-Deliver. But time and time again, what do we do? Over-Promise And Under-Deliver. Which one makes our boss and clients happy? Why do we do this? Why do we constantly over-promise what we can do, bunch up our priorities, and then disappoint when we deliver late? And why do we do this again, and again, and again?