Are You Late All The Time? Stop It Right Now.

It's not your clients. It's not the recession. It's not the marketplace. It's you. I've seen a dramatic, broad increase in lateness, cancellations, and just plain not showing up.

It's unprofessional. It's clearly states that you really do not value the other person's time. And as many of my corporate colleagues used to say, it might be a 'power' play, but I find it rude.

I fully understand if you are late due to extenuating circumstances (traffic, sickness, late client, etc.), or if you let the person know way ahead of time that you will be late. This allows the person to make the decision to keep the appointment, reschedule, or cancel it. That's good business.

But when I get last minute calls to cancel (multiple times) or when I'm sitting in a restaurant and the person I'm meeting never shows up - it's frustrating.

My dentist just had all his patients sign a form to communicate a late policy — if you call to reschedule your appointment (or miss your appointment) within a 24-hour window, they will be charging $50 fee on your credit card. Ouch. But jolly-good for him!

So during this spring season, try focusing more on your time. Not only will it pay dividends, it will deliver an increased appreciation of your talents from all the people you meet. In addition, you turn the stress level way down.

Here are some techniques I use to be on time:

• I leave early. Way early. So when I get to my destination early, I get to do a little work. Like writing this blog post.
• I buffer adequate amounts of travel time between appointments. This allows me to easily make it to my next appointment without worry.
• If a client or colleague runs late, I immediately state at the start of the meeting that I have a hard stop at the top of the hour. It's polite and let's them know that my time is important without insulting them.
• I use my time effectively. If time is short, I work with the person I'm meeting to quickly hit all the salient points we need to cover. No dilly-dallying.
• I plan my day. And I stick to it. Most people I know don't do this. Do it.
• I check email and voicemail at certain times of the day, not all the time. Unless I arrived early, then if I have time to kill prior to a meeting or call, I'll check it.

Are you late often? Do you cancel appointments at the last minute? Do you expect other colleagues to understand when you reschedule at the last minute?

How To Make Your Boss & Clients Happy All The Time.

Five simple words. Three if you don't count the hyphens: Under-Promise And Over-Deliver.

But time and time again, what do we do? Over-Promise And Under-Deliver. Which one makes our boss and clients happy?

Why do we do this? Why do we constantly over-promise what we can do, bunch up our priorities, and then disappoint when we deliver late? And why do we do this again, and again, and again?

Here is a scenario to stop this dysfunctional cycle:

• It's Monday. You are given a project/task to do. Your boss or client asks when you can deliver it.
• You know in your heart, you can easily complete it by Wednesday. And if you work extra-special hard, Tuesday night.
• So you say, "I'll have it to you Tuesday night. WRONG! This is where the train derails.
• You should say, "I'll have it to you Friday. Is that okay for you?"

Your boss or client will respond in one of three ways:

1. 80% of the time - "That sounds fine. If you can get it earlier to me that would be great."
2. 15% of the time - " Oh. Can you get it any earlier to me? Say Thursday?"
3. 5% of the time - "That won't do. I need it by Wednesday. Can you do it?"

First, why do I have you buffer the time from Wednesday to Friday? Simply, because stuff happens. Unexpected calls, emergencies, breakdowns, other clients, other projects, home emergencies, etc. You get where I'm going.

Unfortunately, we don't plan for these things to happen. But they do - all the time. So you need to buffer. What happens in this scenario?

1. You deliver on Thursday (comfortably) instead of Friday and your boss/client thinks that you're a genius (and hard worker).
2. You deliver on Thursday (comfortably) and your boss/client thinks that you are a person of their word.
3. You tell you boss/client that Wednesday will be very tight and you might have to move around some projects/tasks. You deliver on Wednesday.

If you begin to do this with all of your projects/tasks, you will find that your time is better used AND your boss/clients will love you.