Are You A Bonus Delivery Officer?

You're not a CEO. Or a CMO, COO, CIO, CTO or any other C-Level title. You're not a GVP, AVP, MVP or VP.

You're not a Senior Director, Partner, Manager, Owner, etc.

You are a Bonus Delivery Officer.

Your primary role in your position is not to deliver on projects, motivate the team, present information, or hob-nob with the hoi-poloi.

You are a Bonus Delivery Officer.

You may ask:

"What is a Bonus Delivery Officer?" It's a person who delivers bonuses to their people — it's that simple.

The problem is most managers — from someone who only has one direct-report to the CEO — do not see themselves as Bonus Delivery Officers (or BDO).

A BDO is someone who ensures via financial planning and sheer determination to reward their staff. With MONEY. Not the phrase, "You're lucky you still have your job." They need to keep their eye on what I call "What's Left" or Revenue minus Costs.

Unfortunately, most companies and their executives are graded by a number of other measures which don't trickle down the MONEY. How many organizations in the past few years have delivered reductions in pay or flat payouts while upper management and major shareholders still receive outlandish payouts and bonuses?

Get where I'm going? What I've described is not a healthy enterprise. And sick enterprises easily control and keep their people during bad times (because there's nowhere else to go), but when times begin to turn around and improve — WATCH OUT.

You're going to see a tsunami of your best and hardest-working people leave to better-performing and better paying positions. And they will never look back.

Why am I so harsh? Because it's the responsibility of the people in the higher echelons to deliver profits — by planning, anticipating the market, understanding the consumer, and managing all the moving parts. But for many years, they have been caught with their pants down and their hand in the till — a "Whoops, sorry" attitude, a "We'll do better next year" attitude, or a "Sorry, I have to do this to YOU" attitude.

No more. The world is changing AGAIN. Get ready for the Tsunami. 

The idea for this post came from a good friend and client — Thanks Lisa B!

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Are You A Habitual Pushover? Guess What -You Probably Are.

Own a business? Do you have money collection issues? Manage a team in corporate? Are you missing deadlines?

You probably are a PUSHOVER. Let me explain.

Our natural instinct is to try to please, to perform or to get along with others. Sometimes, when we encounter someone with a stronger personality, we tend to bend our own rules to accomodate their needs.

I frequently mention with my clients the practice of looking at behaviors on a spectrum. For example, if you have a spouse/partner, one of you is probably a hoarder and one of you is probably a tosser. One throws away everything and the other saves everything. Hopefully, neither of you are at the extreme ends of the spectrum, but you are definitely not at the same point.

It's the same with being a pushover. At one end of the spectrum is a tree that bends with the slightest wind and at the other, a hard-ass SCROOGE who demands the last penny owed to them. Some of you might be at one end (the Scrooge) who demands all payment up front or pushes their team mercilessly to beat every deadline.

And you're probably not at the other end of the spectrum never billing a client or missing all of your deadlines.

But you're somewhere in the middle. And I guess, you're closer to the pushover than the Scrooge. Here's how to think about it.

The middle of the spectrum is THE PROFESSIONAL. That's where you want to be. Someone who moderates their decisions and actions based on the situation. Most of the time, you're the professional, handling projects and billing your clients.

Sometimes though, you will have to move slowly to one end or the other of the spectrum. With certain situations, you might give your team an extra day to complete their project successfully or allow a good client to pay you one week later. Other times, you might have to come down hard on your team to hit that deadline or bill your client in full prior to any more work can be accomplished.

You're not the hard-assed Scrooge or the Pushover — you're just being a Professional.

So next time the situation changes for you or your team, realize you can move up and down the spectrum to get what you really want.